# Host cancellation policy

Source: https://rovetravel.com/s/cancellation-policies-for-your-home

This page explains what you can expect to be paid when a guest cancels a direct booking made through RoveTravel.com. Reservations made through Airbnb, Vrbo, Booking.com, or another third-party booking channel are governed by that channel’s cancellation and payout policies.

## Long-term stays (30 nights or more)

- **24-hour grace period:** If the guest cancels within 24 hours of booking and check-in is at least 14 days away, they receive a full refund and you receive no payout.
- **30 or more days before check-in:** The guest receives a full refund and you receive no payout.
- **Fewer than 30 days before check-in:** You are paid for one night for each day that has passed since the 30-day cancellation deadline, up to 30 nights.

### Long-term cancellation examples

- A guest cancels 45 days before check-in → You receive no payout.
- A guest cancels 29 days before check-in → You are paid for 1 night.
- A guest cancels 20 days before check-in → You are paid for 10 nights.
- A guest cancels 15 days before check-in → You are paid for 15 nights.

## Short-term stays (29 nights or fewer)

- **24-hour grace period:** If the guest cancels within 24 hours of booking and check-in is at least 14 days away, they receive a full refund and you receive no payout.
- **30 or more days before check-in:** The guest receives a full refund and you receive no payout.
- **7–29 days before check-in:** After the 24-hour grace period, the guest receives a 50% refund of the accommodation fare. You are paid 50% of the accommodation fare.
- **Fewer than 7 days before check-in:** The accommodation fare is non-refundable, and you are paid the full accommodation fare.

### Short-term cancellation examples

- A guest cancels 35 days before check-in → You receive no payout.
- A guest cancels 12 days before a 10-night stay → You are paid 50% of the accommodation fare.
- A guest cancels 3 days before check-in → You are paid the full accommodation fare.

## If you cancel a reservation

Confirmed reservations should be honored unless cancellation is required by circumstances outside your reasonable control or applicable law.

If you cancel for a reason within your control, Rove may refund the guest and recover the resulting costs from you. These costs may include refunded platform fees, non-refundable payment-processing fees, third-party channel fees, reasonable relocation expenses, and other documented costs.



Rove may also apply program-specific cancellation penalties based on proximity to check-in. These may include:

- **30 or more days before check-in:** 10%.
- **More than 48 hours but fewer than 30 days before check-in:** 25%.
- **48 hours or fewer before check-in, or after check-in:** 50%.

Applicable minimums, maximums, and additional consequences are governed by your Host Agreement, program terms, and the Rove Travel Terms of Service. Repeated or late Host cancellations may affect distribution or result in suspension or removal of the property.

## Payouts, taxes, and timing

- **Accommodation fare:** The nightly rate and any Host-set mandatory per-night charges. It excludes taxes and pass-through payment-processing or channel fees.
- **Taxes:** Taxes refunded to the guest are not included in your payout.
- **Payout timing:** For RoveCore, Rove initiates payouts no later than two business days after check-in, subject to applicable holds, deductions, bank closures, and account-verification requirements. Rove+ and other managed-plan payouts follow the schedule in the applicable Host Agreement.
- **Cancellation cutoff:** Requests must be received by 4:00 p.m. in the property’s local time zone. Requests received after 4:00 p.m. are treated as received the following day.
- **After check-in:** Guests may not cancel after check-in, and unused nights are non-refundable.
- **Chargebacks and adjustments:** Payouts are based on funds received by Rove. Chargebacks, reversals, refunds, and other permitted adjustments may be deducted from current or future payouts.
- **Effective date:** This policy applies to reservations made on or after November 19, 2025.