# Guest Cancellation Policy

Source: https://rovetravel.com/s/cancellation-policy

This policy applies to guest-initiated cancellations of direct bookings made through RoveTravel.com. Reservations made through Airbnb, Vrbo, Booking.com, or another third-party booking channel are governed by that channel’s cancellation policy.

### Long-term stays (30 nights or more):

- **24-hour grace period:** Receive a full refund if you cancel within 24 hours of booking and your scheduled check-in is at least 14 days away.
- **30 or more days before check-in:** Receive a full refund.
- **Fewer than 30 days before check-in:** One night becomes non-refundable for each day that has passed since the 30-day cancellation deadline. For example:
  - Cancellation 29 days before check-in results in a 1-night penalty.
  - Cancellation 20 days before check-in results in a 10-night penalty.
  - Cancellation 15 days before check-in results in a 15-night penalty.

### Short-term stays (29 nights or fewer):

- **24-hour grace period:** Receive a full refund if you cancel within 24 hours of booking and your scheduled check-in is at least 14 days away.
- **30 or more days before check-in:** Receive a full refund.
- **7–29 days before check-in:** After the 24-hour grace period, receive a 50% refund of the accommodation fare and a full refund of applicable taxes.
- **Fewer than 7 days before check-in:** The accommodation fare is non-refundable. Applicable taxes will be refunded.

### Important information

- **Full refunds:** A full refund includes the accommodation fare, Rove service fee, and applicable taxes. Payment-processing fees remain non-refundable.
- **Partial refunds:** Rove’s service fee and payment-processing fees are non-refundable when only part of the accommodation fare is refunded.
- **Cancellation deadline:** Requests must be received by 4:00 p.m. in the property’s local time zone. Requests received after 4:00 p.m. will be treated as received the following day.
- **After check-in:** Reservations may not be canceled after check-in, and unused nights are non-refundable.
- **Effective date:** This policy applies to reservations made on or after November 19, 2025.

For questions or assistance with a cancellation, email concierge@rovetravel.com.