# Guest Cancellation Policy

Source: https://www.rovetravel.com/s/cancellation-policy

This policy applies to guest-initiated cancellations of direct bookings made on RoveTravel.com. Reservations booked through Airbnb, Vrbo, Booking.com, or another third-party channel are governed by that channel’s cancellation policy.

#### **Which policy applies to your reservation**

Rove uses two cancellation policies. Most reservations fall under the Standard policy. Some homes use the Firm policy, which is stricter and is noted on the listing.

The Firm policy currently applies to homes in the Hamptons. Every listing that uses it says so on the listing page and again at checkout, and the same terms appear in the rental agreement you receive. Where anything differs, the policy shown at checkout and in your rental agreement controls.

#### **Standard policy: short-term stays (29 nights or fewer)**

- Within 24 hours of booking: Full refund, provided check-in is at least 14 days away.
- 30 or more days before check-in: Full refund.
- 7 to 29 days before check-in: 50% refund of the accommodation fare, plus a full refund of applicable taxes.
- Fewer than 7 days before check-in: The accommodation fare is non-refundable. Applicable taxes are refunded.

#### **Standard policy: long-term stays (30 nights or more)**

- Within 24 hours of booking: Full refund, provided check-in is at least 14 days away.
- 30 or more days before check-in: Full refund.
- Fewer than 30 days before check-in: One night of the accommodation fare becomes non-refundable for each day that has passed since the 30-day mark. Cancelling 29 days out is a one-night penalty, 20 days out is a 10-night penalty, 15 days out is a 15-night penalty.

#### **Firm policy: short-term stays (29 nights or fewer)**

- 30 or more days before check-in: Full refund.
- 7 to 29 days before check-in: 50% refund of the accommodation fare, plus a full refund of applicable taxes.
- Fewer than 7 days before check-in: The accommodation fare is non-refundable. Applicable taxes are refunded.

There is no grace period on short-term reservations. The policy applies from the time of booking.

#### **Firm policy: long-term stays (30 nights or more)**

- Within 48 hours of booking: Full refund.
- After 48 hours from booking: The reservation is confirmed and the accommodation fare for the first 30 nights is non-refundable, regardless of how far in advance you cancel. Any accommodation fare paid for nights beyond the first 30 is refunded, along with taxes on those nights.

Seasonal long-term reservations do not have an advance-cancellation window. Once 48 hours have passed, the first 30 nights are committed.

#### **What a refund includes**

A full refund covers the accommodation fare, the Rove service fee, and applicable taxes. Payment-processing fees are never refundable.

On a partial refund, the Rove service fee and payment-processing fees are not returned.

Refunds are issued to the original payment method.

#### **Cancellation deadline**

Requests must be received by 4:00 p.m. in the property’s local time zone. Requests received after 4:00 p.m. are treated as received the following day.

#### **After check-in**

Reservations cannot be cancelled once you have checked in. Unused nights and early departures are not refunded.

#### **Mandatory evacuations**

If a government authority issues a mandatory evacuation order covering the property during your stay, you may choose a prorated refund or a credit toward a future stay for the nights you are unable to occupy the home. This is the only remedy available for evacuation orders.

#### **Travel insurance**

Rove recommends travel insurance covering trip cancellation, interruption, weather events, and personal circumstances. Cancellations that fall outside the terms above are not refunded.

#### **Effective date**

This policy applies to reservations made on or after October 12, 2026. Reservations made before that date are governed by the policy in effect at the time of booking.

Questions or help with a cancellation: concierge@rovetravel.com