Rove+ Terms and Conditions; Owner Guidelines

Rove+ Terms and Conditions

Last updated December 27, 2025

OPERATIONS

1. Onboarding. Rove will begin onboarding the Property upon acceptance of this Agreement. During the onboarding period, Owner shall provide Rove and its employees and contractors with unrestricted access to the Property to conduct due diligence, make inspections, receive packages, and prepare the Property for rental. Rove may have the Property professionally cleaned. Owner agrees to pay to Rove, for the services provided by Rove for onboarding the Property, as an Additional Service, billable at the applicable rate. Owner is responsible for all costs and expenses associated with onboarding the Property. Onboarding expenses shall not exceed $5,000 without Owner’s written approval. Rove reserves the right to require payment of onboarding expenses upfront, or to deduct such expenses from the Owner Share.

2. Fixtures & Furnishings. Rove shall conduct inspections to ensure the Property, together with all existing furnishings, fixtures, operating supplies, and equipment meet Rove’s standards for maintaining first class properties. Rove will make reasonable efforts to use existing operating supplies, equipment, and furniture located at the Property, but reserves the right to purchase new items which are deemed necessary for operations and compliance with Rove’s standards. Unless otherwise agreed upon in writing, or as required by Rove in connection with its ROVE+ Services or Additional Services, neither Owner, Rove, nor any guest may materially alter the Property. Rove may identify items that it does not wish to keep on the Property, and Owner agrees to remove any such items at Owner’s expense. All storage and moving costs and services will be Owner’s sole responsibility.

3. Supplies. Owner authorizes Rove, at the sole cost and expense of Owner, to purchase supplies for the Property, including cleaning supplies, linens, soap, and other items deemed necessary by Rove for operation of the Property. Owner authorizes Rove to coordinate cleaning services between bookings to prepare the Property for the next guest.

4. Property Standards. If Rove finds the Property to be unsatisfactory or insufficient for any reason, Rove shall notify Owner of such deficiencies and provide Owner with the opportunity to remedy such issues within a timely manner. Rove may place the Property in “Out-of-Order Status” if Rove deems the Property unsafe, uninhabitable, or unfit for a guest’s reservation. In no event shall Rove be liable for any losses to Owner related to the Out-of-Order Status, including lost revenue and/or reduction of the Owner Share. In the event Owner is unable or unwilling to remedy such deficiencies to the standards required by Rove, Rove may terminate this Agreement immediately.

5. Condition of Property. Owner represents that the Property is being provided in broom-clean condition, together with all necessary utilities and services, including, but not limited to electricity, water, sewer, gas, propane, trash, recycling, and internet (at least 100 megabits per second of upload speed). Owner has completed a thorough inspection of the Property prior to turning over access to Rove, has notified Rove of any material defects, and has removed any of Owner’s valuable or personal belongings.

6. Access to Property; Guest Information. With proper notice, and at times when the Property is not occupied by guests, Rove shall make the Property available to Owner for personal use, to make reasonable inspections, for agreed upon or necessary repairs, or to show the Property for sale. Neither Owner nor its agents shall access the Property when: (a) the Property is occupied by a guest; (b) such access would interfere with Rove’s ability to operate its business; or (c) Owner has not received Rove’s prior written approval. Owner agrees to provide Rove with 24-hour written notice of intent to enter the Property. Should Owner interfere with or disrupt a guest’s reservation without Rove’s consent, Owner shall pay any costs incurred to refund or relocate the guest. Rove reserves the right to access the Property at any time that the Property is unoccupied by guests or Owner. Owner is entitled to review guest information upon written request to Rove.

7. Marketing Materials. Rove shall have the right to film, photograph, or permit other media productions on the Property. These photographs, and any other related marketing materials, including but not limited to any associated intellectual property, are the exclusive property of Rove. Neither Owner nor its agents shall copy, modify, publish, transmit, or distribute the contents of aforementioned materials without written approval from Rove.

8. Delayed Effective Date. The ROVE+ Services will begin when the Property is prepared for guest rentals, as determined in Rove’s sole and absolute discretion. If the Property is not prepared for rental by the Effective Date, the Effective Date shall be extended.

TERM & OCCUPANCY

9. Trial Period. Owner may terminate this Agreement immediately within the first 3 months of this Agreement (the “Trial Period”) after the first guest move in date; provided, that Owner shall pay Rove for all expenses, fees, and other costs incurred and due under this Agreement within 7 days of such termination. Owner agrees to honor any Existing Reservations which extend past the date of termination.

10. Full Term Rental. During the Term of this Agreement, the Property must be available for the Full Term. If the Property does not qualify for a Full Term, the ROVE+ Fee shall increase to 30% for the period in which the Property is not meeting Full Term standards. Once the Property meets Full Term standards, the ROVE+ Fee shall revert to the original fee provided in the Agreement.

11. Rove Authorized Use. During any days which the Property is not occupied by a guest, and which Owner is not using the Property for personal use or occupancy, Rove is authorized to access the Property for marketing, repairs, maintenance, and other purposes to carry out the intent of this Agreement.

ROVE SERVICES & FEES

12. ROVE+ Services. Rove shall perform the ROVE+ Services provided in this Agreement. As part of the ROVE+ Services, Rove will coordinate minor repairs and maintenance. Any onsite maintenance, repairs, onsite guest services, or service calls performed by Rove employees or agents shall be considered an Additional Service, billable at the applicable rate. Rove will notify the Owner of any structural, systems, or other major repairs, and Owner shall assume the obligation and responsibility for coordinating any such repairs. Rove may determine, in its absolute and sole discretion, whether maintenance and repairs may be resolved by Rove employees or require the services of a third-party vendor facilitated and paid for by Owner.

13. Additional Services. Rove will perform the Additional Services at the request of Owner or as otherwise required to carry out the intent of this Agreement. Owner understands and agrees that all costs, expenses, and fees for all obligations completed by Rove as part of the Additional Services are payable by Owner. Owner understands and agrees that Rove may advance and pay for such costs on Owner’s behalf, but that such payment by Rove in no way alleviates Owner from the obligation to pay for such costs or reimburse Rove for any amounts advanced.

14. Agency. Owner hereby appoints Rove to act on its behalf as its authorized agent with respect to this Agreement and renting the Property on the Owner’s behalf, specifically with respect signing guest rental agreements, arranging cleaning, utility, and other services, and carrying out the other services provided hereunder. Rove reserves the right to refund rental rates or other fees to guests and charge cancellation fees to owners in accordance with Rove+ Guidelines. Notwithstanding the foregoing, Rove is not and will not be deemed to be an employee, partner, or joint venturer of Owner, and is acting only as an independent contractor.

15. Platform Fees. Rove may charge platform fees (“service fees”) for the right to use the Rove Travel platform, and other booking platforms (e.g., Airbnb, VRBO) may charge similar platform service fees. Platform Fees are not included in the Owner Share or ROVE+ Fee. Except as otherwise provided on the Rove Platform, Platform Fees are non-refundable. In accordance with Rove’s proprietary marketing strategy, Rove reserves the right to determine, in its sole discretion, which platforms it chooses to list and distribute the Property through, and the rental rate and other rental pricing considerations assigned to the Property on any such listing.

16. Exclusivity. Owner grants Rove the exclusive right to list, market, and procure tenants for the rental property. During this term, the Owner shall not engage, authorize, or compensate any other broker, agent, or third party for the rental of the property. Owner shall not list the property on any online travel agency (OTA) or other online rental listing that is not managed by Rove on behalf of the owner. If a tenant is secured through any means during the exclusivity period, the Rove shall be entitled to the agreed-upon fee as outlined in this agreement.

17. Taxes. Owner is solely responsible for all tax obligations arising from renting the Property. Rove does not collect, remit, or report any taxes on behalf of the Owner, including any Rental Taxes, and shall not have any liability to Owner for Owner’s failure to comply with any tax reporting, requirements, laws, or other obligations personal to Owner. Rove’s policies subject to change and available at on Rove’s Tax FAQ page.

18. Property Fees. Rove reserves the right to change Property Fees and other guest fees at any time, and will provide Owners notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of such change. Any other guest fees, unrelated to the rental of the property (e.g private chef), are not included with or part of the Rent Proceeds, Owner Share, or ROVE+ Fee and Rove shall be entitled to retain any such fees collected.

OWNER OBLIGATIONS

19. Owner Obligations. Owner acknowledges that, other than the ROVE+ Services provided by Rove, all other services, utilities, maintenance, or other obligations necessary to operate the Property as a rental shall be Owner’s sole responsibility to coordinate.   Except as expressly assumed by Rove herein, Owner maintains full responsibility for all physical, legal, and financial matters pertaining to the Property. Owner shall be solely responsible for any and all costs and expenses related to operation and maintenance of the Property, including but not limited to those associated with the Additional Services, utility charges, maintenance costs, repairs, improvements to the Property, and replacement of any personal property or furniture. Owner understands and agrees that any fines, fees, and/or violations associated with the Property shall be Owner’s sole responsibility.

20. Licensing & Compliance. Owner maintains full responsibility for ensuring the Property complies with all laws, rules, agreements, and regulations, including but not limited to those applicable to short-term rentals or managed properties. Owner shall be responsible for obtaining the appropriate Licenses and reporting to applicable authorities. Owner remains responsible for such Licenses at all times, including any required renewals, inspections, fees, or costs associated with such Licenses.

21. Circumvention Fees. If we reasonably determine that you have circumvented the Platform or poached a Guest (including by steering, accepting, or renewing any stay, lease, or occupancy with a Guest off-Platform after they inquired or booked via the Platform or a Rove-Distributed OTA), then in addition to other remedies under these Terms we may charge you, or offset against your Payouts, an amount equal to: (a) the Channel Fees (including any Rove service fee or similar platform fee) that would have applied to each such stay, extension, or lease term; and (b) if the Property is or was under a Rove management or brokerage program, the Management or brokerage fee that would have been payable for the same period.

22. Sale of Property. In the event Owner sells the Property, Owner shall have the right to terminate this Agreement upon 60 days’ advance written notice to Rove; provided, that all Existing Reservations shall remain in effect. Owner must notify Rove of listing the Property for sale within 7 days of the listing. Upon receiving such notice of a signed contract, Rove shall make reasonable efforts to cause the guest to vacate the Property during such period of time. Rove shall not be liable for any guests who refuse to vacate the Property past the sales date or other date required by Owner.

23. Use of Property & Damage. Owner understands and agrees that the Property is being rented by third-party guests, which may result in ordinary wear and tear and/or damage to the Property, furniture, and personal property remaining onsite. In the event a guest causes damage, Rove shall provide up to $5,000,000 in damage protections subject to Rove+ Guidelines. Notwithstanding, Rove is not liable for costs that cannot be collected from guests and/or covered by insurance. Rove reserves the right to determine, in Rove’s sole discretion, whether damage is the responsibility of any guest, or the result of ordinary use and wear and tear.

24. Representations and Warranties. As of the date of this Agreement and throughout the Term, Owner represents and warrants that: (a) Owner is the lawful owner of the Property and has full authority to execute this Agreement and grant the rights herein; (b) Owner’s execution of the Agreement does not conflict with any contractual or legal obligation of Owner to a third party; (c) the physical condition of the Property is satisfactory and safe for occupancy; (d) use of the Property as a nightly, weekly, or monthly rental for stays exclusively a minimum of 30 nights (as applicable) is not prohibited or restricted (including without limitation by minimum stay requirements, maximum occupancy restrictions, or rent stabilization/control restrictions) by any applicable law, regulation, restriction, zoning regulation or homeowners’ association bylaws or rules; (e) there exists a valid Certificate of Occupancy for the use contemplated by this Agreement; (f) Owner has paid and is current on all taxes, fees, dues, fines, violations, and other expenses due and owing with respect to the Property; and (g) any construction work on the Property has been properly permitted. The representations and warranties in this Section shall survive termination and expiration of the Agreement. Owner acknowledges that the foregoing representations are a material inducement for Rove to enter into this Agreement, and if the Property is any representation is untrue, Rove would not have entered into this Agreement. Owner agrees to fully indemnify, defend, and hold harmless Rove from any and all damages, penalties, fines, interest, fees (including but not limited to attorney’s fees) or any charges of any kind, resulting from a claim, complaint, or other assertion pertaining to the breach of any representation or warranty.

TERMINATION & BREACH

25. Existing Reservations. Owner shall honor all Existing Reservations and the terms of this Agreement in accordance with Rove+ Guidelines.

26. Termination. This Agreement may be terminated by Rove, with or without cause, with 30 days’ advance, written notice to Owner.

27. Duties Upon Termination. Upon termination of this Agreement, Rove shall return any keys, locks, or other items belonging to Owner, and Owner shall return any furniture, materials, or other items belonging to Rove. Any party failing to return such items will be responsible for the costs of replacing such items.

28. Breach of Agreement. In the event of a breach of this Agreement, the non-breaching party shall provide written notice to the breaching party with a description of the alleged breach. The breaching party shall cure the breach within 30 days after receipt of such notice. If the breach is not refuted or cured within 30 days, the non-breaching party may terminate this Agreement by written notice. If Rove is terminated under this Section and (a) at the time of such termination, the Property is booked for a guest renting the Property for less than 30 days, then Rove shall have an additional 45 days to vacate the Property before this Agreement is terminated, during which time, Existing Reservations shall be honored, or (b) at the time of such termination, the Property is booked for a guest renting the Property for more than 30 days, then Rove shall have an additional 90 days to vacate the Property before this Agreement is terminated, during which time, Existing Reservations shall be honored. Upon termination, neither party shall have any further rights, obligations, responsibilities, or duties under this Agreement as of the date of such termination.

INSURANCE & LEGAL MATTERS

29. Rove Insurance. Rove shall provide and maintain a general liability insurance policy, with a minimum coverage of $1,000,000 per occurrence and $2,000,000 in aggregate. Rove shall provide content damage protection coverage up to $5,000,000, subject to Rove+ Guidelines. Rove’s insurance policies are subject to change at any time, and the most current versions are always available on Rove+ Guidelines..

30. Owner Insurance. Owner shall, at its own expense and at all times during the Term and for a minimum period of 1 year after, maintain adequate property and fire insurance as well as a comprehensive commercial liability insurance policy with a minimum coverage of $1,000,000 per occurrence for bodily injury and property damage that covers rental activity and names Rove as additional insured. Owner agrees to provide Rove with a certificate of insurance (COI) evidencing such coverage. In the event the Owner carries additional insurance for business income and a claim is triggered, Rove is entitled to lost commissions if the insurance specifies as such.

31. No Performance Guarantees. Rove does not guarantee any minimum bookings, occupancy, rates, revenue, or other performance for any Listing on the Booking Site or any Channel, and is not responsible for a Host’s booking results. Any examples, averages, projections, or other performance figures shown on the Platform or in sales or marketing materials are illustrative only, may not reflect your Listing, and are not a promise, warranty, or guarantee; you agree you are not relying on them in deciding to use the Platform.

32. Damage Protection Policy; Third-Party Administration (Truvi).

1. Rove may make available a guest-caused damage protection program for certain reservations (the “Damage Protection Program”). The Damage Protection Program is administered and adjudicated by Truvi Technologies Ltd. (or its affiliates and/or insurance partners) (“Truvi”), and is a third-party service. Rove is not an insurer, is not acting as your insurance broker, and does not make coverage determinations. All screening outcomes, eligibility determinations, claim decisions, payment amounts, and timelines are made by Truvi and/or its partners under their then-current terms and requirements (the “Truvi Terms”). Rove has no liability for Truvi’s decisions, processing, or performance, and does not guarantee that any claim will be approved or paid.
2. Eligibility; Truvi Requirements. A reservation is eligible for the Damage Protection Program only if it meets Truvi’s requirements, which may include (without limitation) (i) being booked directly on RoveTravel.com, (ii) being screened by Truvi and receiving an “Approved” decision, and (iii) containing guest information required by Truvi (such as a verifiable email address and phone number). Reservations that are rejected, not screened, not approved, or otherwise do not satisfy Truvi’s requirements are not covered. Rove is not liable for any reservation’s failure to meet Truvi’s requirements or for any resulting lack of coverage.
3. Host Cooperation; Evidence Collection; Filing Responsibility. You are responsible for timely reporting incidents not reported by Rove and providing documentation and cooperation required to support any claim (for example, photos/videos, timestamps, receipts, repair estimates, communications, and other evidence Truvi requests). Hosts may be required to collect evidence and/or submit a claim directly to Truvi (or through the process Truvi specifies). If Rove offers to assist with a claim, such assistance is provided at Rove’s sole discretion, may be conditioned on your cooperation and documentation, and may be limited or unavailable depending on circumstances (including access, timing, completeness of evidence, or Truvi requirements).
4. Third-Party OTA Reservations. Reservations made through third-party online travel agencies or channels (including Airbnb, Booking.com, and Vrbo) (“OTA Reservations”) are governed by the applicable OTA’s terms and damage-claim policies. OTA Reservations are subject to the OTA’s claim eligibility, procedures, deadlines, and decisions, not Rove’s or Truvi’s, and Rove has no liability for any OTA’s (or its insurer’s) decisions, claim processing, payments, or outcomes.
5. No Warranties; Limitation for Third-Party Programs. THE DAMAGE PROTECTION PROGRAM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROVE DISCLAIMS ALL WARRANTIES REGARDING THE DAMAGE PROTECTION PROGRAM AND ANY THIRD-PARTY SERVICES (INCLUDING TRUVI AND ANY OTA), AND ROVE WILL NOT BE LIABLE FOR (i) DENIED OR REDUCED CLAIMS, (ii) DELAYS IN CLAIM HANDLING OR PAYMENT, (iii) FAILURES OR ERRORS BY TRUVI, AN OTA, OR THEIR PARTNERS, OR (iv) ANY LOSSES RELATING TO A RESERVATION THAT IS NOT ELIGIBLE UNDER TRUVI REQUIREMENTS OR AN OTA’S POLICIES.
6. Changes; Controlling Terms. Rove may modify, replace, suspend, or discontinue the Damage Protection Program at any time. In the event of any conflict between these Terms and the Truvi Terms (or an OTA’s terms for OTA Reservations), the applicable third-party terms will control with respect to screening, eligibility, claims, and payments.

33. Landlord-Tenant Disputes. Owner acknowledges and agrees that any landlord-tenant disputes, holdover disputes, evictions, or other proceedings regarding guests of the Property are Owner’s responsibility as the owner of the Property. Any legal proceedings or other dispute resolution shall be Landlord’s sole cost, expense, and responsibility.

34. Mutual Indemnification. Owner shall indemnify, defend, and hold Rove and its officers, directors, partners, members, employees, agents, and shareholders harmless from and against all costs, expenses, liabilities, losses, damages, suits, actions, fines, penalties, claims and demands of every kind and nature including reasonable counsel fees by or on behalf of any person, party or governmental authority whatsoever arising out of (a) any failure by Owner to perform any of the agreements, terms, covenants, conditions of this Agreement or any part to be performed; (b) any acts or injury or damage which are caused as a result of Owner’s actions or negligence; and (c) any violation, or condition arising out of any condition, maintenance, alteration, repair, use, or operation of the Premises. Rove shall indemnify and hold Owner harmless from and against all costs, expenses, liabilities, losses, damages, suits, actions, fines, penalties, claims and demands of every kind and nature including reasonable counsel fees by or on behalf of any person, party or governmental authority whatsoever arising out of (a) any failure by Rove to perform any of the agreements, terms, covenants, conditions of this Agreement or any part to be performed; and (b) any injury or damage which are caused as a result of Rove’s intentional misconduct or gross negligence. The foregoing provisions of this Section shall survive the Term for a period of 1 year.

35. Limitation of Liability. To the maximum extent permitted by law, in no case shall Rove, their affiliates, or the officers, directors, partners, members, employees, agents, and shareholders of each, be liable to Owner for any indirect, incidental, consequential, special, or exemplary damages, personal injury, property damage, or for emotional distress arising out of or in connection with this Agreement, whether based on a theory of contract, tort (including negligence), strict liability, or otherwise, and even if Rove or Owner has been advised of the possibility of such damages. In no case shall Rove’s liability to Owner for breach of contract or negligence, in the aggregate, exceed the total amount of monthly payments made or owed by Rove under this Agreement during the 12-month period prior to the event giving rise to the liability. In no event will Rove be liable for: any guest which fails or refuses to pay the agreed upon rental rate (i.e., nonpayment); collecting debts or outstanding amounts owned by guests for damages or nonpayment; guests remaining at the Property past the agreed upon guest rental period (i.e., a holdover);  removing guests from the Property; or for any onsite repairs or maintenance tasks performed by Rove agents or employees hereunder. Any eviction or other legal action required to remove a holdover guest or to collect outstanding amounts owed by any guest shall be Owner’s sole responsibility, and shall be undertaken at Owner’s sole cost and expense.

36. Governing Law; Jurisdiction; Arbitration. This Agreement will be construed in accordance with and governed by the laws of the State of New York. Any disputes arising out of or relating to this Agreement, or an alleged breach thereof shall be subject to arbitration, at Rove’s sole option, as a condition precedent to binding dispute resolution. Such arbitration shall be before a single, independent arbitrator to take place in New York County, or in such other location as the involved parties may mutually agree.

37. Non-disparagement; Injunctive Relief. Neither party shall say or publish disparaging remarks or statements about the other or act in such a way that would bring either party’s brand and/or reputation into disrepute. Owner recognizes that, in the event any such remarks are made or published, any remedy of law may prove to be inadequate relief to Rove, and therefore, Owner agrees that the Rove shall be entitled to temporary and permanent injunctive relief in any such case without the necessity of proving actual damages.

38. Attorney’s Fees. In any action or court proceeding brought by either of the parties against the other to enforce any provision hereunder, if the final, unappealable order of a court of competent jurisdiction is rendered in favor of one party, then the other party shall pay the reasonable attorneys’ fees and disbursements incurred by the prevailing party in connection with such action or court proceeding. In the event Rove is required to file any action against a guest for their nonpayment or other nonperformance, Owner agrees to reimburse Rove for all reasonable attorney’s fees incurred in prosecuting and/or defending any such action.

MISCELLANEOUS

39. Relationship of Parties. This Agreement shall not be construed as in any way establishing a partnership, joint venture, express or implied agency, or employee/employer relationship between Owner and Rove, or as giving Rove any type of property interest in the Property. Owner’s relationship with Rove is that of an independent contractor.

40. Assignment. Owner shall not assign or transfer its interest in this Agreement without Rove’s written consent. In the event that control or beneficial ownership of Rove, as a corporation, is changed this Agreement shall remain in effect and Rove’s rights and obligations shall continue under the new ownership.

41. Enforceability; Binding Effect. Invalidation or unenforceability of any one or more of the provisions of this Agreement shall in no way affect any of the other provisions hereof, which shall remain in full force and effect. The provisions of this Agreement shall be binding upon and inure to the benefit of both parties and their respective legal representatives, successors, and assigns. This Agreement, including any contemporaneously executed addenda, constitutes the entire understanding of the parties, and no other representations, statements, warranties, or agreements exist with respect to the subject matter of this Agreement.

42. Counterparts; Electronic Signatures; Electronic Notice. This Agreement may be executed in counterparts, each of which will constitute an original and all of which will constitute one agreement. The parties agree that they will accept signature by electronic transmission in portable document format (PDF). The parties agree that all notices may be delivered by electronic communication.

43. Survival of Terms. Terms relating to indemnification, limitation of liability, choice of law and venue, treatment of Existing Reservations, and all other terms that by their nature should logically survive termination and/or expiration of this Agreement, shall continue in force and effect after termination or expiration of this Agreement.

DEFINITIONS

“Additional Services” means any service provided by Rove employees, contractors, or agents which is not included as a ROVE+ Service. Additional Services performed by Rove employees shall be charged at a rate of $55.00 per hour.

“Agreement” means the ROVE+ AGREEMENT between Rove and the Owner, and includes the Terms & Conditions.

“Full Term” means the Property’s availability for guest occupancy for a minimum 8 full months or 6 consecutive months of the Term.

“Effective Date” means the first date provided in the Agreement.

“Existing Reservations” are reservations for which Rove has received a monetary deposit.

“Licenses” means all rental licenses, registrations, tax certificates, approvals, or other authority for the Property’s use as a rental.

“Owner” or “you” means the property owner entering into the Agreement with Rove.

“Owner Share” means the Owner’s share of rental proceeds, with deductions, as described in Section 5 of the Agreement.

“Platform Fees” means the platform booking fees, service fee, host fees, or channel fees, including fees charged by Rove Travel, Airbnb, VRBO, or similar platforms in connection with advertising the Property for rent on the site or processing rental bookings through such site.

“Property Fees” are fees for property-related fees or services provided to guests, including late/early check-in/out fees, pool heating fees, facility service fees, or pet fees.

“Rent Proceeds” means the rental rate charged to guests and collected by Rove.

“Rental Taxes” means any sales, use, hotel, or transient taxes attributable to the rental of the Property.

“ROVE+ Services” means the services provided by Rove in exchange for the ROVE+ Fee, as described in Section 1 of the Agreement.

“Term” means the term of this Agreement, including any renewal terms, as described in Section 1 of the Agreement.

“Terms & Conditions” means the Terms & Conditions dated January 10, 2025.

Last Updated June 27th, 2025

Rove+: Owner Guidelines

1. Cancellations

• 1.1 Guest Cancellation:
  • Rove reserves the right to refund guests due to property issues, at Rove's discretion. Bookings on third party platforms are subject to those platforms terms and conditions, and refunds or dispute resolution for third party bookings may be adjudicated by these platforms.
• 1.2 Owner Cancellation:
  • Owners are liable for guest refunds, relocation costs, third-party fees, the Rove Fee, and legal expenses.
  • Owner Cancellation Penalties:
    • If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed
    • If the reservation is canceled anytime between 48 hours and 30 days before check-in, the fee is 25% of the reservation amount
    • If the reservation is canceled more than 30 days before check-in, the fee is 10% of the reservation amount
    • For reservations of 30 days or longer, the cancellation fees above will be calculated as a percentage of the non-refundable portion of the reservation as of the time of cancellation—up to the 30-day period following the cancellation date—rather than the entire reservation amount
    • When calculating cancellation fees, the reservation amount includes the base rate, cleaning fee, and any pet fees, but excludes taxes and guest fees. If the calculated cancellation fee is less than $50 USD, it will be adjusted up to $50 USD.
    • After the 2nd occurrence of a cancellation under 30 days from check-in, within 18 months, the property will be delisted.
• 1.3 Rove Cancellation:
  • Rove may cancel if the property is deemed unsuitable, with a refund to the guest.

2. Taxes

• 2.1 Host Taxes: As a Owner, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
• 2.2 Collection and Remittance by Rove: In jurisdictions where Rove facilitates the collection and/or remittance of Taxes on behalf of Owners (See Rove tax page for qualifying jurisdictions), you instruct and authorize Rove to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Rove are identified to Owners on their transaction records, as applicable.
• 2.3 Tax Information: In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Rove may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Property to facilitate accurate tax reporting.
• 2.4 Information Sharing: You authorize Rove to share applicable data with all relevant tax authorities as needed to facilitate accurate and compliant tax reporting.

4. Security Deposits & Damage Protection

• 4.1 Security Deposits:
  • Security deposits are managed per the Rental Agreement and are only for Medium-Term rentals (30+ nights).
• 4.2 Damage Protection:
  • Short-term rentals will either have 3rd party booking channel damage protection or be opted into $5 million property damage protection provided by Truvi.

5. Duties Upon Termination

• 5.1 Return of Items:
  • Upon termination, Rove and the owner must return each other's respective items.
• 5.2 Existing Reservations:
  • Owners must honor existing reservations up to 90 days after termination. Owner may cancel any existing reservations that are more than 90 days past the date of termination, but agrees to pay Rove all associated booking fees. Owner is liable for any third-party booking platform cancellation fees (e.g. Airbnb).
• 5.3 Termination with Cause:
  • If Owner violates this agreement and is terminated with cause, Rove is entitled to monetary compensation equal to the cost of all onboarding items, including, but not limited to, photography, inspection(s), and any other upfront listing expense.

6. Reservation Background Check Pre-Approval Criteria:

• 6.1 Background Check Pre-Approval
  • Owner agrees to accept all Rove-curated bookings that meet or exceed the Rove’s Guest verification requirements.
  • In cases where a Guest fails to meet the Rove pre-approval guidelines, Rove shall provide Owner with all relevant guest information, and recognize the Owners’ decision on final booking approval.
• 6.2 Property- Specific and Rove Brand Pre-Approval Criteria:
  • Rove shall respect and enforce any and all pre-established property-specific requirements that Owner and Rove set in the original property listing. Such requirements include but are not limited to, length of stay minimums, pet policies, maximum guest occupancy, and any other home-specific guidelines.
  • Rove shall only approve guests who pass the background check requirements, have no damage or incident history on previous Rove stays (when applicable), and are in good standing with Rove.

7. Guest Access & Check-In Standards

• 7.1 Self-check-in only. Rove cannot meet guests in person.
  • Permitted solutions: Rove-managed smart lock (Z-Wave), lobby lockbox, or building call-box listing “Rove.”
• 7.2 No disguises.
  • Guests must never pretend to be “friends of the owner,” collect hidden envelopes, etc. in order to get past a doorman or circumvent.
• 7.3 Building Restrictions
  • The building HOA, Condo, or Co-Op bi-laws cannot explicitly limit the agreed upon rental duration unless approval is given directly by the building board or superintendent.

8. Housekeeping Standards:

• 8.1 All guest turnovers are handled by Rove’s certified cleaning teams.
  • Personal cleaners may service post-owner stays only if scheduled directly by the owner and noted to Rove.

9. Supplies & Equipment Standardization

• 9.1 Cleaning products: Rove kit (GreenLine is the sole approved alternative).
• 9.2 Coffee: Rove installs a Nespresso Vertuo for standard restocking.
• 9.3 Tech package: Roku, Minut sensor, and Eero Wi-Fi (Rove added as admin).
• 9.4 Smart locks: Must be Z-Wave compatible and managed by Rove; otherwise replaced or upgraded.

10. Launch Scheduling

• No first-guest arrivals December 23 – January 2 (holiday shutdown).
• Timeline is confirmed only when the home is 100 % guest-ready.

11. Platform Management

• 11.1 Rove is the sole host of record on all channels.
  • Owners cannot be co-hosts or access guest messaging.
  • Existing Airbnb listings are not “taken over”; Rove creates new listings.

12. Guest Chargebacks

• 12.1 Rove Responsibility:
  • Rove Ventures, Inc. serves as the Merchant of Record for all guest payments and is solely responsible for handling all chargeback claims and payment disputes directly with the applicable payment processor or financial institution. In the rare event that a guest-initiated chargeback or payment reversal is resolved against Rove, and the loss is not the result of Rove’s gross negligence, willful misconduct, or breach of this agreement, Rove shall:
    • Waive its management fees for the affected booking, and
    • Provide the homeowner with timely notice and documentation related to the dispute.
• 12.2 Owner Responsibility
  • If the homeowner has already received a payout for the affected reservation, Rove may, at its discretion:
    • Offset the chargeback amount against future payouts, or
    • If no future payouts are scheduled, request direct reimbursement, due within fourteen (14) days of notice.
  • All homeowner payouts are considered provisional, subject to final, non-reversible payment by the guest. Rove will make it's best-effort, commercially reasonable steps to prevent chargebacks and resolve disputes, and will not hold homeowners responsible for any losses arising from Rove’s own operational or payment processing failures.

Owner Guidelines Terms and Conditions:

1. Damage Claims Process: Owners must report claims to Rove within the time allotted in Rove+: Owner Guidelines. Rove will make its best effort to ensure valid claims are accepted. Claims will be paid out in accordance with Truvi’s Terms & Conditions and are subject to Truvi’s discretion.
2. Right to Withhold Payments: Notwithstanding any other provision in this Agreement, Rove reserves the right to withhold any payments due to the Owner under this Agreement in the event that there are any outstanding invoices or financial obligations owed by the Owner to Rove or any affiliates. This withholding of payments shall continue until such outstanding invoices or obligations are fully satisfied. Rove sends the Owner each invoice in the monthly statement (or sooner). The Owner shall have the opportunity to dispute the validity of the invoice within a period of 10 days from the receipt of the invoice. If the Owner fails to dispute the validity within the specified period, or if the dispute is resolved in favor of Rove, Rove shall have the right to apply any withheld payments towards the satisfaction of the outstanding invoices or obligations.
3. Utility Fees: Unless otherwise agreed to between Guest and Owner in the Rental Agreement, fees for utilities shall be included in the total rental amount and collected at the time of booking. To the extent applicable to the Property, the term “utilities” refers to pool and hot tub maintenance, heating oil, propane, natural gas, electricity, cable/satellite TV, internet service, trash removal, landscaping maintenance, and water.
4. Compliance with Laws: Owner will abide by (and as necessary, investigate) all local, municipal, state and federal laws, rules, ordinances, and regulations with regard to their use of the Site, Booking Services and Ancillary Services. Rove, although not liable for legal or regulatory compliance pertaining to Properties listed on the Platform, may from time to time be obligated (as we may determine in our sole discretion) to provide information relating to the Property or any current or past Reservation in order to comply with governmental investigations, litigation or administrative proceedings.
5. Pricing Governance: Rove’s revenue-management team controls pricing until the first successful guest stay to ensure market alignment and protect agreed deal terms.