Rove Travel Terms of Service

Last Updated: July 12, 2026

Effective for new Users upon acceptance.

Introduction and Acceptance

These Terms of Service (the "Terms") are a binding agreement between Rove Ventures Inc., a Delaware corporation with its principal place of business in New York, New York ("Rove," "Rove Travel," "Company," "we," "us," or "our") and you. "You" means any individual or entity that accesses or uses the Platform, whether as a website visitor, a Guest, a Host, an Owner, a Co-Host, or any other registered User. If you are accessing the Platform on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" includes that entity.

How you accept these Terms. You accept and agree to be bound by these Terms, the Payments Terms, and the Privacy Policy by any of the following affirmative actions: (a) creating an account or submitting an inquiry through the Platform; (b) booking or paying for a stay through RoveTravel.com (the "Booking Site") or an integrated Channel (e.g., Airbnb, Vrbo, Booking.com); (c) staying at a Property (as a Guest); (d) listing or connecting a Property, using our software, services, or integrations, or accepting a reservation via the Booking Site or a connected Channel (as a Host, Owner, or Co-Host); (e) clicking, tapping, or otherwise affirmatively indicating acceptance of these Terms (including by clicking a checkbox or button labeled "agree," "accept," "sign up," "book," or similar); or (f) using any payment functionality made available on or through the Platform. Each of the foregoing constitutes a separate and independent acceptance, and acceptance of these Terms expressly constitutes acceptance of the Payments Terms incorporated herein by reference. If you do not agree to these Terms, the Payments Terms, or the Privacy Policy, you must not take any of the foregoing actions or otherwise use the Platform.

Browsing the Platform. If you only browse the Platform without taking any of the affirmative actions described above, your use is subject to: (i) the Privacy Policy; (ii) Section 25 (Intellectual Property Rights); (iii) Section 29 (Prohibited Uses); (iv) Section 30 (Monitoring & Enforcement, solely as to Rove’s rights and remedies regarding browsing activity); (v) Section 31 (Service & Assistance Animals, to the extent applicable to public-facing functions); (vi) Section 34 (Changes to the Platform); (vii) Section 38 (Privacy; Data; Security; Accessibility, including the digital-accessibility provisions in Section 38.5); (viii) Section 39 (Communications Consent, as to cookies, tracking technologies, and any inquiry submitted by the browser); (ix) Section 41 (Disclaimer of Warranties); (x) Section 45 (Governing Law; Venue); (xi) Section 46 (Limitation on Time to File Claims); (xii) Section 47 (Force Majeure); and (xiii) Section 50 (Reporting Violations; Legal Mandates). The arbitration, class-action waiver, and other dispute-resolution provisions in Section 44 apply only to Users who have affirmatively accepted these Terms as described above.

Related agreements. Payment services made available through the Platform are governed by the separate Rove Payments Terms of Service (the "Payments Terms"), which are incorporated into these Terms by reference. ax collection, marketplace facilitator obligations, and short-term rental registration and platform verification obligations are addressed in Sections 12.2, 15.2, and 15.3 of these Terms. Capitalized terms used but not defined in these Terms have the meanings given to them in the Payments Terms.

Order of Precedence. To the extent of any conflict among the documents that govern your use of the Platform and any Reservation, the order of precedence is, from highest to lowest, with each tier governing only within the subject-matter scope noted in parentheses: (1) any 30+ Night Lease executed by you (substantive tenancy rights, habitability, and security-deposit handling under applicable law); (2) the Payments Terms (payment services, including Guest payments, Host Payouts, chargebacks, refunds, holds, withholding, currency conversion, and limited payments collection agency); (3) these Terms (all other Platform-level matters); (4) any Property Agreement between Host and Guest (non-tenancy substantive rental rights expressly addressed therein); (5) House Rules; and (6) the Listing description. The tiers above are not intended to permit a higher-numbered tier to override a lower-numbered tier outside the higher tier’s subject-matter scope. Notwithstanding the foregoing, in the event of any conflict between provisions of these Terms that apply generally and role-specific provisions in the Guest Terms or Host Terms, the role-specific provision controls for that role. Nothing in this precedence order limits any non-waivable consumer or statutory right.

Rove provides a Platform that enables Hosts to publish Listings and Guests to discover and book them. Except where a Listing is expressly identified as a "Rove-Managed Listing," Rove and its affiliates do not own, control, manage, operate, or supply any Listings or Host Services, and are not a party to any contracts or agreements between Hosts and Guests. Any rental, license, lease, or occupancy agreement is solely between the applicable Host and Guest. Rove may provide customer support, payment processing, dispute tools and resolutions, content moderation, and other Platform features, but does not direct or control Hosts or Guests or the manner or method of any Host Services. Rove does not act as an agent for any Member in any capacity, except (i) as expressly described in the Payments Terms, where Rove (or its affiliate) acts as a limited payments collection agent, and (ii) where Rove acts as a marketplace facilitator or analogous statutory tax-collection agent as described in Section 15.2.

Eligibility; Geographic Restrictions

The Platform is offered and available to users who are 18 years of age or older (or such higher age of majority as may apply in the state where the Property is located, including 19 in Alabama and Nebraska and 21 in Mississippi) and who reside in the United States or any of its territories or possessions. By using the Platform, you represent and warrant that you are of legal age to form a binding contract with Rove and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform.

Rove is based in the State of New York. We provide the Platform for use only by persons located in the United States. We make no claims that the Platform or any of its content is accessible or appropriate outside of the United States. Access to the Platform may not be legal by certain persons or in certain countries. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

Sanctions; Anti-Corruption. You represent and warrant that you (and, if you are an entity, your owners, directors, officers, and Co-Hosts): (i) are not identified on, and are not owned or controlled by a party identified on, any U.S. Government sanctions or restricted-party list, including the Specially Designated Nationals and Blocked Persons List maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC); (ii) are not located, organized, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions; and (iii) will not use the Platform in violation of the U.S. Foreign Corrupt Practices Act, the UK Bribery Act, or any other applicable anti-corruption law. Rove may suspend or terminate access immediately upon any reasonable belief that you have breached this representation.

Key Definitions

Platform: Rove’s websites (including RoveTravel.com and any subdomains), the Rove mobile application(s), apps, dashboards, APIs, Channel integrations, and the Booking Site, together with all content, functionality, and services offered on or through them.

Website: www.RoveTravel.com, including any subdomains, content, functionality, and services offered on or through it. The Website is part of the Platform.

Mobile App: The Rove mobile application(s) made available through the Apple App Store, Google Play, or other distribution channels, and any updates, upgrades, or new versions thereof. The Mobile App is part of the Platform.

User: A Guest, Host, Owner, or Co-Host.

Guest: An individual who books or stays at a Property, or who searches the Platform for the purpose of doing so.

Host: Any individual or entity that lists, manages, or accepts reservations for a Property through the Platform, whether as a property owner, master lessee, authorized agent, or property manager. The term "Host" includes any Owner who lists in their own name and any authorized manager/agent. An individual or entity may be a Host without holding fee title, provided they have the legal right and authorization to rent the Property as described in Section 11.2.

Owner: The individual or entity with the legal right to use, control, lease, license, or otherwise dispose of a Property, evidenced by a recorded deed, a written lease that permits subletting or short-term rental use, or other documentation reasonably acceptable to Rove. An Owner who personally lists a Property is also a Host.

Co-Host: Any individual, Member, or entity (other than a Guest) authorized by a Host to access, manage, communicate about, operate, or perform Host Services for a Listing through the Platform, including cleaners, maintenance providers, on-site staff, and back-office personnel. Each Co-Host must independently accept these Terms before accessing the Platform; the Host remains fully responsible for the acts and omissions of its Co-Hosts.

Listing: A property or unit made available for stays through the Platform or Channels.

Host Services: Services a Host (or its Co-Hosts) provides or arranges for a Listing (e.g., furnishing, cleaning, access, maintenance, habitability/safety, during-stay communications, legal compliance).

Guest Experience: The end-to-end Guest experience for a reservation (inquiry, booking, instructions, check-in/out, access, cleanliness, systems functionality, amenities, support, issue resolution).

Payout: Net amounts distributed to a Host for reservations after fees, adjustments, refunds, chargebacks, and tax withholdings.

Programs: Rove’s service tiers, currently including RoveLite and Rove+, as Rove may add, modify, suspend, or discontinue from time to time.

Rove-Managed Listing: A Listing for which Rove (or a Rove affiliate) is expressly identified in writing as the lessor of record, master lessee, or principal of the Host Services, including under a Rove property-management agreement. Listings that are not expressly identified as Rove-Managed Listings are not Rove-Managed Listings.

Add-On Services: Optional modules or services offered by Rove or partners (e.g., payments, messaging, analytics, insurance).

Member: Any registered User.

Property: A Listing booked by a Guest for a stay.

Booking Site: RoveTravel.com, including its checkout.

Channels: Third-party online travel agencies integrated with the Platform (e.g., Airbnb, Vrbo, Booking.com).

Distribution Channels: The Booking Site and Channels, collectively (used for fee and pricing-alignment purposes).

Channel Fees (also "Service Fees"): Any guest-paid or host-paid fees charged by a Distribution Channel for facilitating a reservation, including Rove’s direct-booking platform fee on the Booking Site and any fees charged by third-party Channels. References to "Service Fees" and "Channel Fees" mean the same thing.

Reservation Issue: For direct bookings, any of the following: (i) a material inaccuracy between the Listing and the Property; (ii) denial of access at check-in; (iii) material cleanliness, habitability, or safety deficiencies (including utilities or critical systems not functioning); (iv) material amenity removals or construction impacts; or (v) Host-initiated cancellations or forced early check-out. Operational rules for Reservation Issues are set out in Sections 4 and 14.

Guest Terms of Service

1. Searching & Booking on RoveTravel.com

1.1 You can search for Listings on RoveTravel.com using criteria such as destination, dates, number of guests, property type, amenities, and other filters. Search results are ranked by relevance to your query and other operational signals that may include, without limitation, price, availability, Reviews, Host responsiveness, cancellation/issue history, popularity, prior trips and saved Listings, Host requirements (e.g., minimum or maximum nights), and compliance with Platform policies. Rove does not guarantee any particular placement or ranking and may adjust how results are ordered over time.

1.2 Booking; All-In Pricing. When you book a Listing, you agree to pay the Total Price, which includes the accommodation fare or nightly rate, all mandatory Host fees (e.g., cleaning, resort, linen, pet, or other required fees), any Rove Travel platform fee for direct bookings on RoveTravel.com, taxes, and any other mandatory charges. Consistent with the Federal Trade Commission Trade Regulation Rule on Unfair or Deceptive Fees, 16 C.F.R. Part 464, California Business and Professions Code § 17500.5 (SB 478), and analogous laws, the Total Price (excluding only government taxes and shipping, where lawful to exclude) will be displayed clearly and conspicuously the first time a price is shown for a Listing and before checkout. Any Rove Travel platform fee will be displayed as an itemized charge in the Total Price before payment and in the booking confirmation. Hosts are required to disclose all mandatory Host fees in the Listing itself. If you choose to pay in a currency that differs from the Listing currency, the price you see may reflect currency conversion and rounding determined by Rove or its payments provider; your card issuer may charge additional fees. You also authorize Rove (or its payments affiliate) to charge your payment method for any amounts due under these Terms, including approved booking modifications, platform fees, security deposits, damages, rule violations, late checkout/overstay, or other amounts and applicable policies. A contract for Host Services (a "Reservation") is formed directly between you and the Host when you receive a booking confirmation (except for expressly identified Rove-Managed Listings, where different contracting structures may apply as disclosed). By making a Reservation, you agree to the terms of that contract, which include these Terms, the cancellation policy, House Rules, fees, and any other requirements shown in the Listing or at checkout. Please review all terms before booking.

2. Reservations

A Reservation grants you a limited license to enter, occupy, and use the Property for the reservation period, subject to these Terms, the terms shown at checkout (including the cancellation policy), House Rules, and applicable law. The Host may enter the Property to the extent (i) reasonably necessary, (ii) permitted by your agreement with the Host, and (iii) permitted by law (e.g., urgent maintenance or safety). You must depart by the published checkout time and may not exceed the maximum allowed guests. If you stay past checkout without consent, you may be subject to additional charges as set forth in Section 4.6 and you may be removed as permitted by applicable law.

2.1 Eligibility; Accounts; Verification. The primary booking guest must be of legal contracting age for the state where the Property is located (typically 18; 19 in Alabama and Nebraska; 21 in Mississippi). A valid government-issued photo ID and a valid payment method in the primary booking guest’s name are required to book and may be required at check-in. You must keep your account information accurate and credentials secure. Rove may require identity/KYC verification or watchlist screening as permitted by law. Minors may stay only as permitted by law and the Listing, with a responsible adult Guest who meets these requirements.

2.2 Identity Verification; Background Screening; Consent. To help assess the safety, integrity, and trustworthiness of the Platform and its Users, you authorize Rove and its third-party screening providers (including, where applicable, Truvi under Section 21) to: (i) verify your identity using government-issued photo identification and other reasonable methods (which may include biometric facial-comparison for the limited purpose of confirming that the photo on the identification matches a real-time selfie, subject to Section 38.3); (ii) screen you against, and obtain reports from, third-party databases and other lawful sources, including public records of criminal convictions, sex offender registrations (and local equivalents), and government sanctions or watchlists; and (iii) require additional information, authorizations, and consents permitted by law. Screening may occur at registration, after booking and before check-in, or at other times as permitted by law and disclosed on the Listing or during checkout. If screening is performed by a third party that qualifies as a "consumer reporting agency" under the federal Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq., or any state analog (including the California Investigative Consumer Reporting Agencies Act), Rove or the screening provider will provide any disclosures and pre-adverse-action notices required by such law. Failure to complete required screening may result in immediate cancellation of the Reservation, and any cancellation penalties or fees stated in the Listing or applicable cancellation policy may apply. If the Property requires additional screening or approval (e.g., condominium/co-op board, building management, HOA, landlord), you must complete the stated application and screening steps; if you are not approved despite timely completion, your reservation may be canceled without Guest-imposed penalties, though third-party application/screening fees are typically nonrefundable and are not controlled by Rove. Rove and the Host are not responsible for delays or denials attributable to such third parties.

3. Contracting Parties; House Rules

3.1 Channels: For Channel bookings, your contract is with the Host under the Channel’s rules.

3.2 Direct bookings: For Booking Site reservations, your contract is with the Host (or as identified at checkout for 30+ night leases). You must follow House Rules, building/HOA rules, occupancy limits, and any fees disclosed in the Listing or at checkout.

4. Cancellations, Reservation Issues, and Modifications

4.1 Direct bookings (Booking Site). Refunds are determined by the cancellation policy shown at checkout. If a Reservation Issue occurs or a Force Majeure Event arises, Rove may rebook or refund in its discretion under applicable policy; Host payouts may be reduced accordingly. Rove may delay disbursements while it assesses refund eligibility.

4.2 Channel bookings. Channel cancellation/rebooking/major-event policies control Channel reservations; Rove may pass through any reductions/holds/clawbacks to reflect refunds/credits issued under those policies.

4.3 Damage, Deposits, and Amounts You Owe. You are responsible for damage, loss, missing items, excessive cleaning, unauthorized late checkout/overstay, fines, citations, rule violations, lost keys or access devices, lock-outs, unauthorized animals, smoking or vaping remediation, excessive utility usage, pool or spa heating, additional services requested or used by you or your invitees, and any other amounts disclosed in the Listing, at checkout, in the House Rules, or in the applicable Property Agreement. You authorize Rove (or its payments provider) to charge any payment method on file or apply any security deposit, authorization hold, offset, or other permitted recovery method to satisfy determined amounts, consistent with policy and law. If you fail to pay, Rove may pursue lawful collection (you are responsible for reasonable collection costs as permitted by law). Any claim for property damage, missing items, excessive cleaning, late checkout/overstay fees, or rule violations must be submitted through the Platform with supporting evidence within fourteen (14) days after checkout (or before the next guest checks in, whichever is earlier). Claims submitted after that period may be denied. Reservation Issues, maintenance complaints, refund requests, or dissatisfaction with a stay are reviewed separately and do not automatically reduce, offset, or eliminate your responsibility for damage, loss, excessive cleaning, or other amounts owed.

4.4 Security Deposits; Authorization Holds; Post-Departure Charges. For Booking Site Reservations, Rove (or its payments provider) may require a refundable cash security deposit, a payment-card authorization hold, or another form of security in the amount shown at checkout, in the Listing, or in the applicable Property Agreement. For stays of fewer than 30 nights, any required cash security deposit or authorization hold will not exceed the lesser of (i) $5,000 or (ii) 100% of the total nightly rate for the Reservation, unless a different amount is expressly disclosed to you and permitted by applicable law. Rove may place an authorization hold up to 48 hours before arrival or at another time disclosed at checkout or in the applicable Property Agreement. A security deposit or authorization hold is not a cap on your liability; you remain responsible for amounts that exceed the deposit or hold. Cash security deposits will be returned within fourteen (14) days after the Reservation ends and you vacate the Property, less any deductions, with an itemized list of any deductions provided to you, unless a shorter period is required by applicable law. Authorization holds are released or expire according to Rove’s payment processor and your card issuer’s timelines, and may take additional time to disappear from your account after release. For 30+ Night Leases, security deposits are governed by the applicable lease and applicable law, including New York General Obligations Law § 7-103 and § 7-108 where applicable, which may require segregated trust-account handling and statutory accounting. Where Rove (or its payments affiliate) holds a security deposit for a 30+ Night Lease, it will be held and accounted for in accordance with applicable law.

4.4.1 Damage Waiver. For eligible Booking Site Reservations, Rove may offer a non-refundable damage waiver instead of, or in addition to, a security deposit or authorization hold. If purchased or applied to your Reservation, the damage waiver covers eligible accidental damage to the Property occurring during your stay, up to the limit shown at checkout, in the Listing, or in the applicable Property Agreement. The damage waiver does not cover intentional, reckless, fraudulent, or non-accidental conduct; theft or missing items; smoking or vaping remediation; unauthorized pets or animals; excessive cleaning; fines or citations; unauthorized parties or events; late checkout or overstay; unpaid charges; normal wear and tear; pre-existing conditions; or amounts above the stated waiver limit. The damage waiver is not insurance and does not make you an insured under any Rove or third-party policy. You remain responsible for excluded amounts and any amounts exceeding the waiver limit.

4.5 Anti-Circumvention. After you inquire about or book a Property through the Platform or a Channel, you will not (i) agree to, complete payment for, or otherwise consummate any off-Platform or off-Channel booking, stay, or lease with that Host or any of its Co-Hosts for the same or any future stay; (ii) accept or solicit Host contact details for the purpose of bypassing Rove; or (iii) participate in any scheme intended to circumvent Platform or Channel payment systems. Rove may cancel reservations, remove content, suspend access, and take other lawful actions where circumvention is reasonably suspected.

4.6 Overstay/Holdover. If you stay past checkout without consent, you may owe up to 150% of the prorated nightly rate per day, plus reasonable costs to regain possession and rebooking/relocation expenses. For 30+ night leases, the lease’s holdover schedule applies.

4.7 Reservation Issue Notice. If you experience a Reservation Issue (as defined in Key Definitions), you must notify Rove within 72 hours of discovery and provide reasonable evidence (e.g., photos, communications, third-party confirmation). Rove will determine eligibility for rebooking or refunds based on available evidence, the cancellation policy, and applicable law. Adjudication procedures and timelines for internal review are set out in Section 14.6 and Section 32.

4.8 Extenuating Circumstances (Direct Bookings). For direct bookings on the Booking Site, an "Extenuating Circumstance" means a Major Disruptive Event that arises after a Reservation is confirmed and makes it impractical or illegal to complete the stay, and that is outside both the Guest’s and the Host’s reasonable control. Qualifying events include, without limitation: (i) declared natural disasters affecting the Property or the immediate locale (hurricane, wildfire, flood, earthquake) that result in mandatory evacuation or render the Property uninhabitable; (ii) declared public-health emergencies and government-issued travel restrictions, lockdowns, or border closures specifically prohibiting the stay; (iii) war, terrorism, civil unrest, or large-scale violence in the immediate locale; (iv) extended utility outages (water, power, gas) at the Property lasting more than 24 hours and not attributable to Host inaction; and (v) any event Rove designates in writing as covered. The following do not qualify: foreseeable weather typical of the season and locale, personal circumstances of the Guest (illness, job loss, change of plans, transportation issues unrelated to a government-issued restriction), or events covered by the Host’s selected cancellation policy. To invoke this Section 4.8, the Guest must contact Rove with reasonable evidence (e.g., a government order, news reporting, an official advisory) within 14 days of the qualifying event or before the scheduled stay, whichever is earlier. If Rove determines the Reservation qualifies, the Guest may receive a full or partial refund or a Rove credit at Rove’s reasonable discretion, and the Host’s Payout will be reduced by the refund and any reasonable rebooking or relocation costs Rove incurs. This Section 4.8 preempts the Host-selected cancellation policy where it applies. For Channel bookings, the applicable Channel’s major-disruptive-event or extenuating-circumstances policy controls and is passed through under Section 14.9.

5. Guest Standards of Conduct

You must comply with all House Rules, building/HOA rules, check-in/checkout procedures, and applicable laws and ordinances at all times. You must comply with nondiscrimination and anti-harassment laws and Rove’s Content/Review Policy. You are responsible for your invitees, visitors, and any other occupants ("Guest Parties"). Violations of this Section 5 are a material breach of these Terms and may result in the following, in Rove’s or the Host’s sole discretion and as permitted by applicable law: (a) immediate removal from the Property and cancellation of the remaining stay; (b) no refund for unused nights to the maximum extent permitted by law; and (c) charges for related costs, including additional cleaning, repairs, remediation (e.g., a minimum $500 smoking remediation), reasonable fines or fees specified in the House Rules, overstay/late-checkout fees, and any third-party costs (e.g., security response). Rove may also take Platform actions (review removal/hiding, account suspension, or termination). If a fines/fees schedule applies to the Property, it will be disclosed in the Listing or House Rules.

Without limitation, you and your Guest Parties must comply with each of the following:

5.1 Quiet Enjoyment. Do not disturb neighbors or other occupants, and do not create a nuisance or commit waste in or about the Property, including by excessive noise, odors, vibrations, or other conduct that interferes with health, safety, or peaceful use of nearby premises.

5.2 Maintenance; Repair Access. Keep the Property in a clean and sanitary condition and use appliances, fixtures, and systems reasonably (ordinary wear and tear excepted); promptly report maintenance or safety issues; and cooperate in repairs. Unauthorized alterations or repairs are prohibited and may not be reimbursed. You are responsible for damage caused by your negligence, misuse, or violation of these Terms or House Rules.

5.3 Compliance with Laws and HOA/Building Policies. Comply with all applicable laws and ordinances (including fire, health, and occupancy codes), all House Rules, and any valid building/HOA/landlord requirements disclosed in the Listing or during checkout, and timely complete any required application, registration, or approval process.

5.4 Responsibility for Guest Parties. You are responsible and liable for the conduct of your Guest Parties and for any damage, loss, fines, violations, or costs they cause.

5.5 Commercial or Unlawful Use. Do not use the Property for any commercial or unlawful purpose, including using, manufacturing, selling, storing, or transporting illegal drugs or contraband; operating events open to the public; ticketed functions; pop-up retail; or similar uses.

5.6 Filming/Photography. Do not conduct commercial filming, photography, or content production without the Host’s prior written consent (and, where required, a location agreement, proof of insurance, and permits).

5.7 Parties/Events. Do not host any party, event, or gathering that exceeds the maximum allowed occupants or violates House Rules without prior written consent.

5.8 Safety & Systems. Do not tamper with or disable safety or security devices (e.g., smoke/CO detectors, exterior cameras, noise monitors); block egress; overload utilities; or take or omit any action that violates safety laws, rules, regulations, ordinances, or codes, or that poses a threat to you, the Guest Parties, or any other individuals.

5.9 Weapons/Hazardous Materials. Do not possess prohibited weapons or bring hazardous or flammable materials to the Property.

5.10 Occupancy/Use Limits. Do not exceed stated occupancy, parking, pet, or use limits; do not sublet, assign, or transfer the booking to any third party.

5.11 Smoking/Vaping. Do not smoke or vape anywhere the House Rules prohibit (including balconies and shared areas).

5.12 Pets/Animals. Do not bring animals without prior written approval where required. This does not limit legally required accommodations for service or assistance animals under applicable law.

5.13 Access & Repairs. Report issues promptly. The Host (or its agent) may enter with reasonable notice (or immediately in an emergency) for repairs, safety, or legal reasons.

5.14 No Subletting/Assignment. You may not engage in subletting, assignment, or third-party booking transfers.

5.15 Checkout Duties. Return all keys/access devices, remove personal items, and leave the Property in substantially the same condition (ordinary wear and tear excepted).

Acknowledgments and Risk Allocation

5.16 Property at Your Risk. Rove and Hosts do not insure your personal property; consider renters or travel insurance. Hosts may require renters insurance at their discretion.

5.17 Amenities Risk. Your use, and your Guest Parties’ use, of pools, hot tubs, gyms, docks, and similar amenities is at your own risk; supervise children and follow posted rules.

5.18 Unavailability. If a Property becomes unavailable for reasons beyond control, Rove or the Host may offer a comparable alternative or refund for unused nights.

Host Terms of Service

Sections 6 through 21 (collectively, the "Host Terms") apply to every Host. An Owner who personally lists a Property is a Host under these Terms and is bound by the Host Terms in that capacity. An Owner who does not personally list a Property, but instead authorizes a third party (including Rove or a Rove affiliate) to list or manage the Property, is governed by the separate Additional Owner Terms and Conditions for their Owner-specific obligations and is not, by virtue of ownership alone, bound by these Host Terms; the underlying Host nevertheless remains responsible to Rove and to Guests under these Host Terms. Where applicable to a specific obligation, the Host Terms also apply to Co-Hosts. "You" or "your" as used in Sections 6 through 21 refers to the Host and, where applicable to a specific obligation, the Co-Host. All other sections of these Terms apply to all Users (unless explicitly stated otherwise).

6. Your Contract with Guests

For Channel bookings, you contract directly with the Guest under the Channel’s rules. For direct bookings on the Booking Site, you contract with the Guest under the terms shown at checkout and the policies incorporated here.

7. Status of Hosts

The relationship between Rove and each Host is that of an independent contractor, individual, or entity who uses the Platform. Hosts are not employees, agents, joint venturers, partners, or participants in a joint enterprise, joint venture, or pooled business arrangement with Rove for any purpose. Nothing in these Terms creates any agency, employment, fiduciary, franchise, distributorship, or joint-venture relationship between Rove and any Host. Rove does not direct or control your Host Services, your hours, your pricing (subject to the price-alignment provisions in Section 15.5), your work product, or the manner or method by which you provide Host Services, and you have complete discretion whether and when to provide Host Services and at what price and on what terms to offer them, subject only to applicable law and the policies incorporated in these Host Terms. For the avoidance of doubt, the appointment of Rove or its affiliate as (a) a limited payments collection agent under the Payments Terms and (b) a marketplace facilitator for tax-collection purposes under Section 15.2 is solely for the limited purposes described therein and does not create any other agency, partnership, or employment relationship.

8. Host-Imposed Supplemental Terms

Any additional terms you impose on Guests must be consistent with these Host Terms, our policies, and the information in your Listing, and must be clearly and conspicuously disclosed before booking. Host-imposed supplemental terms may not override the cancellation policy shown at checkout, the all-in pricing requirements in Section 1.2 and Section 12.1, or any provision of these Terms that protects a non-waivable consumer right.

9. E-Signatures; Electronic Records

You consent to transact electronically and to the use of electronic signatures and records (including leases for 30+ night stays). Click-through consents, in-application acceptances, electronic signatures, and agreements via email have the same legal effect as handwritten signatures. We may provide notices by email, in-product messaging, push notifications, or by posting within the Platform. Notices are deemed received when sent to the email associated with your account or when posted in your account. You consent to electronic records and signatures for all activities on the Platform.

10. 30+ Night Leases

10.1 Lessor identity. For reservations of 30 or more nights, the Guest will enter into a residential lease or occupancy agreement (a "30+ Night Lease") executed electronically before or at check-in. Unless expressly identified in writing as a Rove-Managed Listing for which Rove (or a Rove affiliate) executes the lease as lessor of record, the 30+ Night Lease is between the Guest and the Owner (or the Owner’s authorized agent, which may include the Host where the Host has documented authority from the Owner). Rove is not the lessor of record for non-Rove-Managed Listings and does not assume any landlord-tenant obligations, including any obligation under Real Property Law § 235-b (warranty of habitability), the Multiple Dwelling Law, the Rent Stabilization Law, the New York City Housing Maintenance Code, or analogous laws of other jurisdictions, except where Rove (or its affiliate) is expressly identified as lessor.

10.2 Rove’s role. For non-Rove-Managed Listings involving 30+ Night Leases, Rove acts solely as: (a) the technology Platform on which the lease is executed and the parties communicate; and (b) a limited payments collection agent for the Host as set forth in the Payments Terms. Rove’s role does not create a landlord-tenant relationship between Rove and any Guest, does not make Rove a real estate broker for any transaction in which it is not expressly engaged as such, and does not constitute Rove’s endorsement of the legality of the rental under any local short-term-rental, multiple-dwelling, or zoning law.

10.3 Host responsibility. Host is solely responsible for ensuring that the form of 30+ Night Lease, its execution, and its performance comply with all applicable laws, including without limitation: rent-regulation laws; warranty-of-habitability requirements; security-deposit limits and accounting requirements (e.g., New York General Obligations Law §§ 7-103 and 7-108); fair housing laws; building, fire, and occupancy codes; and any HOA or landlord approvals. Host represents and warrants that each 30+ Night Lease for the Property is lawful and properly authorized.

10.4 Rove-Managed Listings. If Rove (or an affiliate) is expressly identified as the lessor for a Rove-Managed Listing, separate management or master-lease arrangements between Rove and the Owner will govern the allocation of landlord-tenant obligations, and Rove will assume only those obligations expressly set forth in those arrangements and required by applicable law.

10.5 Electronic execution. You consent to execute 30+ Night Leases electronically. Electronic execution is governed by Section 9 and is given the same legal effect as a handwritten signature under the E-SIGN Act and analogous state law.

11. Accounts; Access; Integrations

11.1 Eligibility & accuracy. You must be able to form a binding contract, provide accurate, current, and complete information, and keep credentials secure. Accounts are non-transferable.

11.2 Ownership or Authority to Host. You represent and warrant that, for each Listing: (i) you are the Owner of the Property with the legal right to lease, license, or otherwise provide it for Guest stays; or (ii) you are an authorized manager or agent with the Owner’s express written authorization to list, manage, and host Guests at the Property, including authority to enter into leases or sub-leases and to receive payments. You further represent that hosting does not violate any jurisdiction, regulation, mortgage, lease, HOA or condominium rule, or insurance requirement, and that all required landlord, HOA, or municipal approvals have been obtained. Upon Rove’s request, you will promptly (and in any event within 5 business days) provide documentation evidencing ownership or such written authorization (e.g., deed, lease, management agreement, landlord or HOA approvals). You agree to notify Rove immediately if ownership or your authority to host changes or is revoked.

Remedies for inaccuracy. If Rove reasonably determines that any representation in this Section 11.2 is or has become inaccurate, or that you fail to provide satisfactory documentation, Rove may (in addition to all other rights and remedies and as permitted by applicable law): (a) immediately suspend or delist the affected Listing(s); (b) terminate these Host Terms in whole or in part; (c) cancel pending Reservations and issue Guest refunds at your expense; (d) withhold or offset Payouts in respect of the affected Listing(s) in an amount reasonably necessary to cover Guest refunds, relocation costs, third-party fees, and Rove’s reasonable administrative costs of investigation and remediation, supported by reasonable documentation upon your request; and (e) report the matter to applicable authorities, the true Owner, or affected Channels. Where Rove withholds Payouts under (d), the parties acknowledge that this remedy is not a penalty and that any excess amounts withheld after offset of documented costs will be released to you. Where Rove (or its payments affiliate) holds funds attributable to a 30+ Night Lease security deposit, such funds will be handled in accordance with applicable law, including New York General Obligations Law §§ 7-103 and 7-108 where applicable. You will indemnify the Rove Indemnitees under Section 43 for any Claim arising from any misrepresentation under this Section 11.2.

11.3 Channel integrations; Channel selection; Cross-Listing Data Flow. If you connect Channels, you authorize Rove to sync listings, calendars, rates, content, reservations, and guest data to and from those Channels and to use channel managers as needed. You acknowledge and agree that, in order to operate cross-listing on the Rove-Distributed OTAs, Rove must transmit Listing content (descriptions, photos, amenities), pricing, availability, and, after booking, Guest contact and reservation data to and from each applicable Channel; the Channel’s privacy policy and data-handling practices govern the Channel’s collection, use, and retention of data received about Guests through the Channel. Rove’s role is limited to transmitting and synchronizing the data necessary to fulfill Reservations and to operate the Platform; Rove is not responsible for a Channel’s independent use of data it collects. Rove controls which Channels are available for distribution and on which Channels your Listings may appear. Rove may add, change, suspend, or remove any Channel at any time in Rove’s sole discretion, and Rove does not guarantee availability of any Channel or placement on any Channel. You must keep Channel credentials valid; disconnections can affect distribution and reservations. You also acknowledge that Channel-side service disruptions (including API outages, rate-limit throttling, Channel-initiated account suspensions, or termination of the Channel’s relationship with Rove) may delay or interrupt sync of calendars, content, rates, and reservations, and that Rove has no liability for such Channel-side disruptions beyond using commercially reasonable efforts to restore distribution.

11.4 Add-On Services & third parties. Some features (payments, background checks, insurance) are provided by Rove or third parties and may carry their own terms; your use of such features constitutes acceptance of the respective features’ terms.

11.5 APIs; Security; Rate Limits. Access keys are personal and must be kept confidential. You will not probe, scan, or test the vulnerability of the Platform, exceed published rate limits, or use any APIs to create competing services. Rove may suspend API access for abuse or security concerns.

12. Listing Obligations & Host Standards

12.1 Accurate listings; Material Changes; All-In Pricing. You agree to keep Listing content (description, amenities, fees, rules, availability, photos) complete and accurate and promptly update calendars. You must ensure that each Property materially matches its Listing at check-in. You must disclose all mandatory fees in the Listing itself and may not add undisclosed mandatory fees at or after booking. If, in Rove’s sole discretion, a Property presents material cosmetic or structural changes or other material variances from the Listing (including but not limited to removed or non-functional amenities, significant construction or renovation impacts, cleanliness or habitability deficiencies, or safety hazards), Rove may cancel the reservation or refund or reimburse the Guest in whole or in part and, if needed, relocate the Guest. All such amounts (including any relocation costs) will be at the Owner’s expense and may be offset against current or future Payouts or invoiced to you. Rove’s service fee is nonrefundable in these circumstances (and Rove may retain it), except where otherwise required by law. You must promptly update Listings to reflect any changes and notify Rove in advance of material changes; failure to do so is a material breach and may result in delisting, suspension, or termination in addition to the foregoing remedies, any other remedies set forth in these Terms, and any other remedies or recoveries available under applicable law.

12.2 Legal compliance. You are solely responsible for complying with all applicable laws, HOA or lease restrictions, permits, registrations, taxes, minimum-stay rules, guest registries, and reporting requirements, including all short-term rental registration, licensing, and permitting obligations in the jurisdiction where the Property is located (such as, where applicable, New York City Local Law 18, New York Real Property Law Article 12-D and any state or county short-term-rental registry established thereunder, and Florida vacation-rental licensing and local registration requirements). Where a registration, licensing, or platform-verification law applies to a Property, you must (i) obtain and maintain the required registration, license, or permit before the Listing is activated and at all times while it remains active; (ii) provide Rove with current registration, license, or permit numbers and reasonable supporting documentation before listing, at each renewal, and promptly upon any change; and (iii) consent to Rove collecting, displaying, verifying, and reporting such information to the applicable governmental authorities as required by law. Rove may decline to list, suspend, or remove any Listing, and may cancel affected Reservations, where a required registration, license, or permit is missing, suspended, revoked, expired, or reasonably believed by Rove to be invalid, or where applicable law prohibits Rove from facilitating the booking. For Properties located in New York City, Rove accepts reservations for stays of fewer than 30 nights only where the Property holds a current, valid short-term rental registration under New York City Local Law 18 (or a currently effective exemption) that Rove has verified as required by law; all other New York City Properties are limited to reservations of 30 nights or more. Nightly rentals in other jurisdictions within New York State and elsewhere remain available subject to applicable law. You acknowledge and agree that maintaining compliance is your responsibility, and Rove bears no obligation to monitor or ensure your compliance.

12.2.1 Channel Terms Compliance. You represent and warrant that you have read and will comply with the terms of service, host standards, content/community policies, and other applicable policies of each Rove-Distributed OTA on which any of your Listings appears, including without limitation the policies of Airbnb, Vrbo, Booking.com, and Marriott Homes & Villas. For convenience only, the principal Channel terms in effect as of the Last Updated date of these Terms are published by the respective Channels at: Airbnb (https://www.airbnb.com/help/article/2908); Vrbo (https://www.vrbo.com/legal/terms-and-conditions); Booking.com (https://www.booking.com/content/terms.html); and Marriott Homes & Villas (https://homes-and-villas.marriott.com/legal/terms-and-conditions). The Channels may update their terms at any time without notice to Rove, and the current published terms of each Channel control over any inconsistency with the linked URLs above. If you become aware of any conflict between these Host Terms and a Channel’s terms applicable to your Listing, you must notify Rove promptly so that Rove can attempt to reconcile or otherwise direct your conduct; pending reconciliation, you must comply with the Channel’s terms with respect to that Channel’s Listings. Rove will not knowingly direct you to take action that would violate a Channel’s terms, and any inconsistent instruction from Rove customer support or Platform tooling should be raised to Rove for resolution.

12.3 Host Insurance. Host shall, at its own expense, procure and maintain, before activating any Listing and at all times during the Term and for one (1) year after termination of these Host Terms or removal of the Listing (whichever is later), the following insurance coverage:

• Commercial general liability with minimum limits of $1,000,000 per occurrence and $2,000,000 in the aggregate, covering bodily injury, property damage, personal and advertising injury, and short-term rental activity;
• Property insurance on a special-form ("all-risk") basis covering the full replacement cost of the building and contents at the Property, including coverage for short-term rental use;
• Umbrella or excess liability with limits of at least $1,000,000 for Properties with pools, hot tubs, balconies, or other elevated-risk amenities, or any single-night rate in excess of $1,000;
• Workers’ compensation as required by applicable law if Host engages employees in connection with the Property.

12.3.1 Required policy terms. Each liability policy must: (a) name Rove Ventures Inc. and its affiliates as additional insured on a primary and non-contributory basis; (b) include a waiver of subrogation in favor of Rove and its affiliates; (c) be written by a carrier rated A- VIII or better by A.M. Best; (d) provide that the insurer will endeavor to provide Rove at least 30 days’ prior written notice of cancellation, non-renewal, or material reduction; and (e) be primary over any insurance carried by Rove.

12.3.2 Proof of insurance; lapse; incident notice. Host shall (i) upload a current certificate of insurance (COI) reflecting the foregoing coverages and endorsements before activating any Listing; (ii) provide an updated COI at each policy renewal and within five (5) business days of Rove’s request; (iii) notify Rove within two (2) business days of any cancellation, non-renewal, lapse, or material reduction; and (iv) promptly notify the Host’s own insurance carrier (and, where applicable, Truvi under Section 21) of any incident at the Property that has caused or is reasonably likely to cause a bodily-injury or property-damage claim, and cooperate in good faith with all insurers in connection with such claims. If Host fails to maintain required insurance or to provide proof on request, Rove may (without prejudice to other remedies) suspend or delist the affected Listing(s) until compliance is restored, and Rove may treat continued operation without coverage as a material breach.

12.3.3 No waiver. Host’s insurance obligations are independent of and not limited by Host’s indemnification obligations under Section 43 or the Damage Protection Program in Section 21. The Damage Protection Program is supplemental coverage and does not replace, reduce, or satisfy Host’s obligation to maintain primary insurance.

12.4 Nondiscrimination & conduct. Comply with applicable nondiscrimination, anti-harassment, and safety laws and our Content and Review Policies.

12.5 Security Cameras & Monitoring. No indoor cameras or recording devices are permitted. Outdoor-only cameras and lawful noise-monitoring devices are allowed only where permitted by law and must be prominently disclosed in the Listing and pre-arrival materials. Hidden or undisclosed cameras are strictly prohibited. Violation may result in immediate cancellation, refunds or relocations at Host’s expense, delisting, and other remedies under these Host Terms.

12.6 Host Ground Rules. Host will (i) maintain accurate Listings and timely communications; (ii) provide clean, safe, and habitable Properties; (iii) ensure required amenities and critical systems (locks, HVAC, hot water, power) are functional at check-in; and (iv) meet the minimum rating standard. Material failures constitute a breach and may trigger remedies and suspension or delisting.

12.7 Accessibility Disclosures. If you advertise accessibility features, you must ensure such features exist and are accurately described. Material inaccuracies are treated as a variance and may result in cancellation or refund at Host’s expense and listing enforcement.

13. Platform Rules; Anti-Circumvention; OTA Exclusivity

13.1 Strict no-strike anti-circumvention policy. Rove maintains a zero-tolerance policy for attempts to bypass Rove’s Platform or payment systems. If a Guest inquires via RoveTravel.com or any Channel integrated through the Platform and the Host solicits, steers, or accepts an off-Platform transaction, Rove may, in its sole discretion and without prior notice: (i) immediately terminate or suspend Host services and access; (ii) delist some or all Listings; (iii) remove or hide reviews and ratings on the Platform; (iv) cancel upcoming reservations (with refunds to Guests) at the Host’s cost; (v) assess administrative fees and offsets against payouts; and (vi) pursue any other remedies allowed by law or policy, including notifying Channels.

13.2 Non-Solicitation & Host Poaching Prohibited. Any Guest Contact Information (names, phone numbers, email addresses, messaging handles, social profiles, and other identifiers obtained via the Platform or Rove-Distributed OTAs) may be used solely to facilitate the specific reservation and lawful purposes under these Host Terms. Without Rove’s prior written consent, you will not: (a) add Guests to marketing lists or send promotional messages unrelated to the booked stay; (b) solicit, steer, or accept any off-Platform or competing-platform booking from a Guest who contacted you or booked via the Platform or a Rove-Distributed OTA; (c) promote properties or services not listed and managed through the Platform; or (d) sell or transfer Guest Contact Information except as required by law. Host poaching is strictly prohibited: you may not host or re-host any Rove-referred Guest directly or through any competing platform for the same or future stays to bypass Rove.

13.3 Rove-Distributed OTAs. For so long as any Property is connected to the Platform, Host grants Rove the exclusive right to list, market, distribute, and procure Guests for the Property on online travel agencies and rental marketplaces that Rove supports or elects to support from time to time ("Rove-Distributed OTAs"), including without limitation the Booking Site and the Channels. The exclusivity granted in this Section 13.3 applies only to Rove-Distributed OTAs and does not restrict Host’s right to maintain a Host-owned direct website or to accept word-of-mouth bookings outside of any OTA, in each case solely with respect to Guests who have not previously inquired about, contacted Host through, or booked a Property via the Platform or any Rove-Distributed OTA, and in each case subject to Section 13.2 (Non-Solicitation and Host Poaching). Without Rove’s prior written consent, Host shall not (a) create, claim, manage, or maintain any listing for the Property on any Rove-Distributed OTA except through the Platform; (b) use any other channel manager, PMS, or distributor to place or manage the Property on any Rove-Distributed OTA; (c) publish duplicate, alias, shadow, or derivative listings; or (d) override or bypass Platform syncing (rates, availability, content). All calendars, pricing, and content for Rove-Distributed OTAs must be managed through the Platform. Rove may add, change, suspend, or remove Rove-Distributed OTAs at any time in its sole discretion and does not guarantee availability of any OTA. Remedies include suspension or delisting, required removal of non-compliant listings, OTA notification, cancellation of conflicting reservations at Host’s expense, removal or hiding of reviews, offsets, and termination.

13.4 Off-Platform Fees & Upsells. Charging, collecting, or arranging any reservation-related amounts off-Platform (including pool heat, parking, resort, linen, or administrative fees) is prohibited. Examples include requesting "cash on arrival" for mandatory items such as pool heat, resort fees, parking, or linens. Such amounts must be disclosed in the Listing and processed through Platform or Channel payments. Rove may refund improperly collected amounts to Guests and offset such amounts against Host payouts.

13.5 Circumvention Damages. If Rove reasonably determines that you have circumvented the Platform or poached a Guest (including by steering, accepting, or renewing any stay, lease, or occupancy with a Guest off-Platform after they inquired or booked via the Platform or a Rove-Distributed OTA), then in addition to other remedies under these Terms Rove may recover from you, or offset against your Payouts, as liquidated damages, an amount equal to the sum of (a) the Channel Fees (including any Rove service fee or similar platform fee) that would have applied to each such stay, extension, or lease term, plus (b) if the Property is or was under a Rove management or brokerage program, the management or brokerage fee that would have been payable for the same period. The parties acknowledge that the actual damages from circumvention are difficult or impossible to ascertain in advance because they include lost revenue, investigation costs, deterrence value, and reputational harm, and that the foregoing amounts represent a reasonable estimate of Rove’s losses; the amounts are intended as liquidated damages and not as a penalty. For any single off-Platform booking, the liquidated damages payable under this Section 13.5 are capped at the Channel Fees and management or brokerage fees attributable to the first twelve (12) months following the original off-Platform booking. The election of liquidated damages under this Section 13.5 is in lieu of, and not cumulative with, recovery of actual damages for the same circumvented booking; provided that Rove may elect actual damages instead of liquidated damages by written notice prior to filing or initiating a Claim.

13.6 Booking-Platform Governance; Channel Solicitation Limits. Each Reservation is governed by the terms of the booking platform on which that Reservation was made, determined by reference to the platform where the Guest paid and received the booking confirmation for the stay dates of that Reservation. A Guest who has booked through a Channel may book the same or a different Property again on the Booking Site (and vice versa); each such Reservation is governed solely by the terms of the booking platform on which that specific Reservation was made for its stay dates. For example, if a Guest books a stay for May 1 through Airbnb, Airbnb’s terms govern that May 1 stay; if the same Guest later books a stay for May 20 through RoveTravel.com, these Terms govern that May 20 stay. Notwithstanding the foregoing, the Host’s obligations under each Channel’s terms remain in force, including any Channel restrictions on (i) soliciting, steering, or converting Channel-originated Guests to off-Channel bookings, (ii) communicating with Guests outside the Channel’s messaging tools prior to confirmation, or (iii) collecting fees or payments outside the Channel. Rove will not direct or knowingly facilitate Host conduct that would violate a Channel’s terms, and Sections 13.1 through 13.5 of these Terms are not intended to authorize a Host to migrate a Channel-originated Guest to a Rove direct booking in a manner that violates the originating Channel’s terms.

14. Reservations, Cancellations, Modifications

14.1 Channel bookings. The Channel’s booking, cancellation, and fee rules govern (in addition to these Host Terms where consistent).

14.2 Direct bookings. For direct bookings on the Booking Site, Rove’s cancellation policy applies and is displayed at checkout.

14.3 Payment-timing features. If a Channel or the Booking Site supports pay-later or installments, a reservation may appear confirmed while payment settles; non-payment may auto-cancel and holds may block rebooking; Payout timing follows the applicable payment policy.

14.4 Host cancellations. If you cancel, you authorize Rove (or the Channel) to issue refunds or credits per policy and to apply penalties, offsets, or metrics that affect distribution.

14.5 Complaint Handling & Damage Claims; Resolution Process. Hosts must cooperate in good faith to resolve Guest complaints and damage claims, provide requested evidence (photos, invoices, access logs), and respond within timelines Rove or the Channel sets. Failure to cooperate may result in an adverse resolution, offsets, or delisting. The deadline and submission requirements for property damage, missing-items, excessive-cleaning, late-checkout or overstay, and other rule-violation claims are set out in Section 4.3 and apply equally to Hosts. The standard damage-claim resolution process is, in sequence: (i) the Host discovers the incident and gathers evidence (photos, video, invoices, repair estimates, access logs, communications); (ii) within 14 days after checkout or before the next guest checks in (whichever is earlier), the Host submits the claim through the Platform with supporting evidence (Section 4.3); (iii) the Guest is notified of the claim and given a reasonable opportunity to respond; (iv) Rove adjudicates the claim based on the evidence, the cancellation and damage policies, and applicable law; (v) if approved, Rove charges the Guest’s payment method, applies the security deposit or authorization hold, or, for Damage Protection Program-eligible reservations, refers the claim to Truvi under Section 21; and (vi) the Guest or Host may request a single internal review within 7 days under Section 14.6 if new or material evidence is provided. Reservations booked on a Channel are subject to that Channel’s damage-claim process and Rove’s involvement is limited to passing through Channel determinations.

14.6 Cancellations & Reservation Issues. If a Guest cancels a reservation made on the Booking Site, your payout is determined by the cancellation policy shown for that reservation at checkout (as updated from time to time). Rove may delay release of any payout while it evaluates refund eligibility, and Rove adjudicates refunds in its reasonable discretion based on the cancellation policy, available evidence, and applicable law. A Guest or Host who disagrees with an adjudication may request a single internal review within seven (7) days by emailing support@rovetravel.com with new or additional evidence; Rove’s decision after review is final for Platform purposes, subject to Sections 32, 44, and 45.

14.7 Host cancellations. You should not cancel on a Guest absent a valid reason under Force Majeure Event or applicable law. If you cancel without a valid reason, Rove may impose a cancellation fee and other consequences, including Program-Specific Terms (e.g., penalties based on proximity to check-in), delisting, and metrics that may affect distribution and Channel ranking.

14.8 Reservation Issues (Direct Bookings). If a Reservation Issue (as defined in Key Definitions) occurs, or a Force Majeure Event arises, Rove may, in its sole discretion, rebook the Guest or refund all or part of the amount paid. Your payout will be reduced by the amount Rove refunds or credits to the Guest and by any reasonable relocation or associated costs Rove incurs. If a Guest receives a refund after you have been paid, Rove may recover those amounts from you, including by offset against future payouts or invoicing you.

14.9 Channels. For Channel bookings, the Channel’s rebooking or refund and major-event policies govern, and Rove may pass through any reductions, holds, clawbacks, or offsets to your payout to reflect refunds or credits issued under those policies.

14.10 Booking Modifications; Channel-Initiated Changes. Hosts and Guests are responsible for any booking modification they agree to via the Platform, a Channel, or Rove customer support (e.g., changing dates, guest count, add-ons). Valid booking modifications approved through these channels adjust price, taxes, and fees accordingly. You agree to pay or accept any additional amounts, fees, or taxes associated with a valid modification and to honor the reservation as modified. Unauthorized changes outside Platform or Channel tools are prohibited and may be reversed; Rove may adjust payouts or issue refunds to reflect the valid modification. Booking modifications, cancellations, refund decisions, and account or listing actions originating from a Channel and propagated to Rove via the Channel’s standard API are deemed authorized by Host and Guest as to the affected Reservation, and Rove’s payouts, refunds, ledger entries, and Platform records will reflect them. If a Channel suspends, restricts, or terminates a Host’s account on that Channel, Rove may, in its reasonable discretion, suspend or delist the underlying Listing on the Booking Site and other Rove-Distributed OTAs pending review, particularly where the Channel’s action relates to safety, compliance, fraud, or material policy violations.

15. Fees, Pricing, Taxes, and Payouts

You set base rates and allowed charges (e.g., cleaning, pet) and will not add undisclosed mandatory fees after booking. All mandatory fees must be disclosed in the Listing itself and reflected in the all-in price displayed to Guests at the first display of a price under Section 1.2.

15.1 Channel Fees; Direct-Booking Platform Fee. Channel Fees may apply to reservations and are charged by the applicable Distribution Channel. For direct bookings on RoveTravel.com, Rove Travel charges a platform fee currently equal to 12% of the accommodation fare unless otherwise stated at checkout (the "Rove Travel platform fee"). The Rove Travel platform fee is charged by Rove Travel and payable by the Guest at the time of booking as consideration for access to and use of the Rove Travel marketplace, including booking technology, guest support, and payment-processing facilitation. The Rove Travel platform fee is displayed as an itemized charge in the Total Price before payment and in the booking confirmation. For reservations made on third-party Channels, applicable Channel Fees are set by the Channel and may change; Rove may pass through or reflect such fees in payouts, statements, or invoices. In the event of a cancellation, the Rove Travel platform fee is refunded in accordance with the cancellation policy applicable to the Reservation and the disclosures shown at checkout, except where a different refund treatment is required by law. Rove may change the direct-booking platform fee prospectively with notice as provided in these Terms.

15.2 Taxes; Marketplace Facilitator. You are responsible for determining, collecting, and remitting all applicable taxes, and for ensuring accuracy and compliance, except where Rove is required by law to act as a marketplace facilitator. Where required by applicable law for direct bookings, Rove (or a Rove affiliate) acts as a "marketplace facilitator" or analogous statutory tax-collection agent and will collect and remit specified state or local lodging, occupancy, sales, or use taxes on your behalf; you appoint Rove as your agent solely for that limited tax-collection-and-remittance purpose. The specific taxes Rove collects for a Reservation, and any government-imposed platform-level fees Rove passes through (such as per-unit, per-day, or similar fees or levies imposed on booking services), are those displayed and itemized at checkout for that Reservation and reflected in the booking confirmation and Host statements. Rove does not currently collect or remit New York City lodging, hotel, occupancy, or similar rental taxes for 30+ night New York City reservations, except to the extent required by applicable law. In short-term-rental markets, including at New York City Properties holding a valid short-term rental registration, Rove may collect, remit, report, or withhold taxes for direct bookings where required by applicable marketplace-facilitator, lodging-tax, sales-tax, occupancy-tax, or similar laws. Rove may begin, modify, or discontinue tax collection in any jurisdiction prospectively as applicable law changes, without amending these Terms; informational summaries of the jurisdictions and taxes Rove currently collects are published on the Platform (including the Compliance & Tax Collection FAQ) for convenience and do not modify these Terms or the amounts displayed at checkout. You remain responsible for all other taxes, including income taxes and any tax obligations not collected by Rove.

15.3 Tax Withholding; Invoicing. Where required by law, Rove (or its payments affiliates) may collect or report your tax information and withhold taxes from payouts; the detailed mechanics, including authorization for Rove to issue invoices, self-billed invoices, credit notes, or similar documents on your behalf for indirect taxes, are set forth in the Payments Terms. Upon request, you will promptly provide accurate tax documentation, including an IRS Form W-9 or W-8 (as applicable) and any tax identification numbers required for Rove's collection, remittance, or information-reporting obligations. If you do not timely provide satisfactory tax documentation, Rove may withhold payouts up to the amount required by law until you do. You remain responsible for any taxes beyond amounts withheld.

15.4 Currency & FX. If currency conversion applies, we may use third-party exchange rates and apply rounding. Rove is not liable for differences or losses from currency conversion or exchange rate fluctuations. You bear the risk of such variances.

15.5 Distribution Channel Price Alignment. You authorize Rove to adjust Guest-facing prices across Distribution Channels to keep pricing reasonably consistent after considering Channel Fees, taxes, currency conversion, and rounding. Because the Booking Site typically has lower Channel Fees than some third-party Channels, Guest totals on the Booking Site may be lower for the same base rate. Price alignment may raise or lower prices shown on a given Distribution Channel and affect payouts consistent with that channel’s rules; statements reflect realized amounts. Rove does not guarantee universal price parity, ranking, or availability on any Channel, and may modify, suspend, or discontinue price alignment at any time to comply with law or Channel requirements. You remain responsible for complying with any statutory or contractual parity obligations applicable to your operations and must promptly inform Rove of any that would restrict these adjustments.

16. Payments; Limited Payments Agent

All payment services made available through the Platform, including Guest payments, Host Payouts, chargebacks, refunds, reserves and holds, Payout Processing Fees, currency conversion, KYC and sanctions screening, tax withholding, unclaimed-property handling, and the limited payments collection agency relationship between Hosts and Rove (or its payments affiliate), are governed by the Payments Terms, which are incorporated into these Terms by reference. By using the Platform to give, receive, or facilitate payments, you agree to the Payments Terms. In the event of a conflict between these Terms and the Payments Terms with respect to payment services, the Payments Terms control. Operational risks associated with payment timing (including pay-later windows, failed payments, and calendar holds) are addressed in the Payments Terms; Hosts accept the associated opportunity-cost risk.

For direct bookings and, where applicable, Channel reservations, Hosts appoint Rove (or its payments affiliate or service provider) as a limited payments collection agent solely to accept funds from Guests and remit Payouts to Hosts, subject to refunds, adjustments, chargebacks, holds, reserves, offsets, tax withholding, payment-processor requirements, and legal compliance. For marketplace reservations, Rove Travel collects the Total Rent or other accommodation amounts owed to the Host as limited payments collection agent for the Host, and collects the Rove Travel platform fee on its own behalf as principal. Payout timing depends on Channel rules, checkout timing, payment settlement, risk controls, fraud checks, pay-later windows, and the Payments Terms. Rove may charge a Payout Processing Fee as disclosed in the Payments Terms or applicable agreement, deducted before disbursement. You authorize Rove to offset against future Payouts, withhold amounts, establish reserves, delay Payouts, or invoice you for refunds, chargebacks, adjustments, fines, fees, unpaid expenses, non-performance, fraud, regulatory risk, chargeback risk, or amounts otherwise owed to Rove or its affiliates. If amounts owed to Rove exceed amounts available from Payouts, Rove may invoice you directly and you must pay within the period stated in the invoice, Payments Terms, or applicable agreement; Rove may pursue lawful collection and recover reasonable collection costs, including attorneys’ fees, as permitted by law. Payouts are conditioned on completion of Know-Your-Customer, sanctions, anti-money-laundering, tax reporting, and payout-account requirements. If Rove cannot pay you because contact or payout details are invalid or you fail to claim funds, Rove may remit amounts to the appropriate authority under escheat or unclaimed-property laws after required notices, and may deduct administrative costs as permitted by law.

17. Audit Rights; Cooperation Floor

To verify compliance with these Host Terms and applicable laws, Rove may request information and conduct remote or on-site audits of a Host’s Listings and operations on reasonable advance notice (generally at least 5 business days, or less where required by law, risk, or active guest-safety issues). You agree to promptly provide documents and data reasonably requested by Rove, which may include: permits, licenses, registrations, insurance certificates and endorsements, inspection reports, safety, CO, and smoke detector logs, maintenance records, cleaning or turnover checklists, and tax records (including occupancy-tax filings and remittances). Routine document requests must be fulfilled within 10 business days; more complex or voluminous requests must be fulfilled within 20 business days (or such longer period as is reasonable in the circumstances and as Rove agrees in writing). If you fail without reasonable justification to respond to a documented audit request within the applicable timeframe, Rove may suspend the affected Listing(s) until the request is satisfied, without making any underlying finding of non-compliance. If an audit identifies material non-compliance, Rove may suspend or terminate the affected Listing(s) and recover reasonable audit costs.

18. Subcontracting; Co-Hosts; Staff and Vendors

You may engage Co-Hosts, cleaners, maintenance providers, security, or other vendors to perform Host Services, but you remain fully responsible and liable for their acts, omissions, and compliance with these Host Terms and applicable laws (including wage and hour, workers’ compensation, and right-to-work requirements). Each Co-Host who accesses the Platform must (i) accept these Terms in their own right before being granted access and (ii) comply with all Rove policies applicable to Hosts. You must ensure such parties are properly licensed and insured, follow required safety and access protocols, and are bound by written terms that require compliance with these Host Terms, Rove’s policies, and data-protection standards. Rove has no employment, agency, or supervisory relationship with such parties unless expressly agreed in writing. Any Co-Host payout splits or internal arrangements are between you and your Co-Hosts or vendors. Rove is not a party to such arrangements and will not manage internal settlements unless expressly offered in the Platform; you remain responsible for the Listing and all Host obligations.

19. Effect of Termination on Listings and Channels

Upon any cancellation or termination of these Host Terms by either party for any reason, Rove will promptly cease distribution and terminate, delist, or disable all Listings from the Booking Site and from any connected or Rove-managed Channels, and will withdraw any related authorizations or integrations. Subject to existing, already-accepted reservation agreements (which you remain obligated to honor unless canceled under applicable policy or law), you acknowledge and agree that you may lose access to, control over, or the continued availability of your Listings on such Channels, including listing pages or URLs, rankings, reviews, wishlists or saves, and other Channel artifacts. Rove controls the Listings and Channel connections used through the Platform and does not guarantee continuity, portability, or re-creation of any Listing, and has no obligation to transfer, preserve, or reinstate any Listing, reviews, or related data after termination. Rove is not responsible or liable for any loss of Listings, bookings, reviews, goodwill, or other damages arising from such delisting or Channel actions, and may maintain limited access solely to administer existing reservations, process refunds or chargebacks, and reconcile final payouts or offsets.

20. Program-Specific Terms

20.1 Service model. Rove markets the property across its network and select Channels (including but not limited to RoveTravel.com, Airbnb, Vrbo, and others at Rove’s discretion). Duplicative or unauthorized listings are prohibited and may result in termination. Hosts must maintain real-time calendar accuracy via the Owner Portal; failure to respond to availability checks may pause listings.

20.2 Ratings floor. Hosts must maintain a rolling 4.70/5 average rating per property; notice will be provided to Hosts if their rolling average rating falls below 4.70/5; failure of the Host to improve their rating to meet or exceed the rolling average rating of 4.70/5 within 15 days after notice may result in delisting.

20.3 Cancellations & penalties. Host-initiated cancellations trigger guest refunds, relocation costs, third-party fees, the Rove fees, and penalties based on proximity to check-in (for example: 30 days or more, 10%; 48 hours to 30 days, 25%; 48 hours or less or after check-in, 50%; floors and ceilings apply). Repeated late cancellations may result in delisting a property.

20.4 Supplies, cleaning, and maintenance. Hosts purchase and stock required supplies and coordinate between-stay cleaning; Hosts are solely responsible for on-site maintenance (including pools and spas where applicable) and for habitability fixes (locks, power, water, HVAC, leaks, infestations) within required timeframes.

20.5 Security deposits, damage waivers, and damage protection. Security deposits, authorization holds, and damage waivers may apply under Sections 4.3, 4.4, and 4.4.1 and the applicable Property Agreement or 30+ Night Lease. Reservations booked on third-party Channels are subject to the applicable Channel’s protection, claim, and recovery processes. Eligible Reservations booked on RoveTravel.com may have up to US $5,000,000 in property damage protection provided by Truvi, subject to Truvi’s requirements and claims process. This damage protection is supplemental and does not replace, reduce, or satisfy a homeowner’s requirement to maintain primary property and liability insurance. Homeowners or Hosts remain solely responsible for maintaining adequate insurance coverage; Truvi protection applies only as secondary coverage, subject to its terms.

20.6 Rove+ Owner Terms. For Properties enrolled in Rove+, the applicable Rove+ agreement, Additional Owner Terms and Conditions, owner guidelines, and any signed property-management or owner agreement govern the Rove+ relationship, including onboarding, operating standards, owner access, Rove+ economics, additional services, withholding, existing reservations, damage protection, insurance, taxes, termination, and other owner-specific obligations. Those Rove+ documents are incorporated by reference where applicable and control within their subject-matter scope over this Section 20.6. These Terms govern the Platform-level relationship and do not replace or restate the negotiated or signed Rove+ documents.

20.7 Property Referral Program. Any Rove property referral program is governed by the standalone Property Referral Program Terms or other written referral agreement approved by Rove, which are incorporated by reference where applicable. Eligibility, referral-credit amounts, payment timing, qualification criteria, loss of qualification, tax responsibility, program changes, governing law, and dispute-resolution rules are set out in those standalone referral terms. These Terms do not create an independent referral entitlement unless a referral is accepted under the applicable referral program documents.

20.8 Legacy RoveLite Host Terms and Guidelines. For RoveLite Hosts who signed RoveLite agreements before October 10, 2025, the applicable signed RoveLite agreement and RoveLite Host Guidelines govern the legacy RoveLite relationship, including onboarding, property standards, RoveLite services, host obligations, exclusivity, calendar management, fees, payment timing, taxes, guest refunds, cancellations, chargebacks, security deposits, damage claims, damage protection, insurance, termination, existing reservations, landlord-tenant matters, dispute resolution, and other program-specific obligations. Those legacy documents are incorporated by reference where applicable and control within their subject-matter scope. These Terms govern the Platform-level relationship and do not amend, supersede, or restate any signed legacy RoveLite agreement except to the extent expressly stated in a written amendment or as required by non-waivable law.

21. Damage Protection Policy; Third-Party Administration (Truvi)

21.1 Damage Protection Program; Third-Party Administration. Rove may make available a guest-caused damage protection program for certain reservations (the "Damage Protection Program"). The Damage Protection Program is administered and adjudicated by Truvi Technologies Ltd. (or its affiliates or insurance partners) ("Truvi"), and is a third-party service. Rove is not an insurer, is not acting as your insurance broker, and does not make coverage determinations. All screening outcomes, eligibility determinations, claim decisions, payment amounts, and timelines are made by Truvi or its partners under their then-current terms and requirements (the "Truvi Terms"). Rove has no liability for Truvi’s decisions, processing, or performance, and does not guarantee that any claim will be approved or paid.

21.2 Eligibility; Truvi Requirements. A reservation is eligible for the Damage Protection Program only if it meets Truvi’s requirements, which may include (without limitation) (i) being booked directly on RoveTravel.com, (ii) being screened by Truvi and receiving an "Approved" decision, and (iii) containing guest information required by Truvi (such as a verifiable email address and phone number). Reservations that are rejected, not screened, not approved, or otherwise do not satisfy Truvi’s requirements are not covered. Rove is not liable for any reservation’s failure to meet Truvi’s requirements or for any resulting lack of coverage.

21.2.1 Relationship to Guest Damage Waivers and Guest Liability. The Damage Protection Program is separate from any guest-paid damage waiver, security deposit, authorization hold, or payment authorization. The Damage Protection Program is not guest insurance, does not make any Guest an insured, and does not waive or limit any Guest’s responsibility for damage, loss, excessive cleaning, rule violations, unpaid charges, or other amounts owed under these Terms, the House Rules, the Listing, checkout disclosures, or the applicable Property Agreement. Rove may, in its discretion and subject to applicable law, pursue recovery from a Guest, apply a security deposit or authorization hold, charge a payment method on file, submit a Damage Protection Program claim, or use any combination of available remedies.

21.3 Host Cooperation; Evidence Collection; Filing Responsibility. You are responsible for timely reporting incidents and providing documentation and cooperation reasonably required to support any claim (for example, photos, videos, timestamps, receipts, repair estimates, communications, and other evidence Truvi requests). Hosts may be required to collect evidence or submit a claim directly to Truvi (or through the process Truvi specifies). If Rove offers to assist with a claim, such assistance is provided in Rove’s reasonable discretion, may be conditioned on your timely cooperation and reasonably complete documentation, and may be limited or unavailable depending on circumstances (including access, timing, completeness of evidence, or Truvi requirements). Rove’s decisions about whether and how to assist will be made in good faith. Rove has no obligation to file any claim on your behalf, and any decision by Rove not to submit or continue pursuing a claim does not create liability for Rove, except where Rove’s conduct constitutes gross negligence, willful misconduct, or fraud.

21.4 Third-Party OTA Reservations. Reservations made through third-party online travel agencies or channels (including Airbnb, Booking.com, and Vrbo) ("OTA Reservations") are governed by the applicable OTA’s terms and damage-claim policies. OTA Reservations are subject to the OTA’s claim eligibility, procedures, deadlines, and decisions, not Rove’s or Truvi’s, and Rove has no liability for any OTA’s (or its insurer’s) decisions, claim processing, payments, or outcomes.

21.5 No Warranties; Limitation for Third-Party Programs. THE DAMAGE PROTECTION PROGRAM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROVE DISCLAIMS ALL WARRANTIES REGARDING THE DAMAGE PROTECTION PROGRAM AND ANY THIRD-PARTY SERVICES (INCLUDING TRUVI AND ANY OTA), AND ROVE WILL NOT BE LIABLE FOR (i) DENIED OR REDUCED CLAIMS, (ii) DELAYS IN CLAIM HANDLING OR PAYMENT, (iii) FAILURES OR ERRORS BY TRUVI, AN OTA, OR THEIR PARTNERS, OR (iv) ANY LOSSES RELATING TO A RESERVATION THAT IS NOT ELIGIBLE UNDER TRUVI REQUIREMENTS OR AN OTA’S POLICIES.

21.6 Changes; Controlling Terms. Rove may modify, replace, suspend, or discontinue the Damage Protection Program at any time. In the event of any conflict between these Terms and the Truvi Terms (or an OTA’s terms for OTA Reservations), the applicable third-party terms will control with respect to screening, eligibility, claims, and payments.

General Terms

The following sections apply to all Users of the Platform, including website visitors, Guests, Hosts, and Co-Hosts, unless expressly stated otherwise. References to "Hosts" in these General Terms include any Owner acting as a Host as described in the Host Terms preamble.

Rove’s Role. For clarity and to consolidate statements made elsewhere in these Terms: (i) Rove operates the Platform, including the Booking Site, the Mobile App, dashboards, APIs, Channel integrations, and Add-On Services; (ii) Rove does not own, control, operate, or supply any Listings or Host Services and, except where a Listing is expressly identified as a Rove-Managed Listing, is not a party to any Reservation contract between a Host and a Guest; (iii) Rove is not a real estate broker (except where expressly engaged as such in writing), a travel agency, a tour operator, an insurer, an organizer or retailer of travel packages, or a lessor (except for Rove-Managed Listings where Rove or a Rove affiliate is expressly identified as lessor); (iv) Rove acts as an agent for Members only as expressly described in the Payments Terms (where Rove or its affiliate acts as a limited payments collection agent) and Section 15.2 (where Rove acts as a marketplace facilitator for tax-collection purposes in specified jurisdictions); (v) Rove is not a court, arbitrator, or legal representative, and any Platform-level dispute determination Rove makes under Section 32 is final only for on-Platform remedies and does not adjudicate legal liability; (vi) Rove’s exercise of editorial discretion over User Contributions, including ranking, recommendation, moderation, removal, labeling, translation, or summarization (including by AI Tools), is undertaken in good faith and does not transform Rove into the publisher or speaker of any User Contribution for purposes of 47 U.S.C. § 230 or any analogous law; and (vii) Rove has the right but no obligation to monitor, verify, or investigate Listings, Members, or Content, and any verification language (such as "verified") indicates only that the relevant verification step was completed and nothing further.

22. Account Security

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. Your account is personal to you, and you agree not to provide any other person with access to the Platform or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer. We may disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our reasonable discretion, including if we believe (in good faith) that you have violated any provision of these Terms or that doing so is reasonably necessary to protect Rove, other Members, or third parties.

You are responsible for making all arrangements necessary for you to have access to the Platform, and for ensuring that all persons who access the Platform through your internet connection are aware of these Terms and comply with them. We reserve the right to withdraw or amend the Platform, and any service or material we provide on the Platform, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Platform is unavailable at any time or for any period, including any listing or booking feature(s). From time to time, we may, in our sole discretion, restrict user access, including registered user access, to some parts of the Platform or the entire Platform.

23. Authorization for Bank Account Debits

By using Rove’s services or purchasing products from Rove, you authorize Rove to debit the bank account you provide for any amounts owed in connection with such use or purchases, in accordance with these Terms. This authorization remains in effect until revoked by you. You may amend or cancel this authorization at any time by providing Rove with thirty (30) days’ written notice. If you continue to use Rove’s services or purchase products on a recurring or periodic basis, you authorize Rove to debit your bank account periodically in accordance with these Terms. Any debits that fall outside of the scope of this recurring authorization will only be made with your prior authorization.

24. Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through the Platform may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

25. Intellectual Property Rights

25.1 Ownership. The Platform and its entire contents, features, and functionality (including all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Rove, its licensors, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

25.2 Permitted Use. These Terms permit you to use the Platform solely to view its content and engage or utilize services made available via the Platform, including viewing properties as a prospective, current, or former Guest or Host. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platform, except with our prior explicit and written approval (including for marketing, advertising, distribution, and sharing on social media channels). You must not modify copies of any materials from the Platform or delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Platform. If you wish to make any use of material on the Platform other than that set out in this section, please address your request to: support@rovetravel.com. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Platform in breach of these Terms, we may, in our sole discretion, immediately terminate or suspend your right to use the Platform, and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Platform or any content on the Platform is transferred to you, and all rights not expressly granted are reserved by Rove. Any use of the Platform not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

25.3 Trademarks. The Rove name, the Rove logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Rove or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.

25.4 User Content License. By submitting content to the Platform (including reviews, photos, text, messages, and other User Contributions), you grant Rove a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt, translate, publish, distribute, publicly display, publicly perform, and otherwise use such content to operate, secure, improve, protect, and promote the Platform, the Listings, and Rove’s services. The license is perpetual for User Contributions that have been publicly displayed on the Platform (such as Listing photos and published reviews), but terminates within a commercially reasonable time after you remove or delete other User Contributions from the Platform, except that Rove may (a) retain and use removed content as necessary to comply with legal obligations, exercise legal rights, resolve disputes, enforce policies, and maintain backups and audit trails for a commercially reasonable period; and (b) retain de-identified, aggregated, or anonymized data derived from your content indefinitely. To the maximum extent permitted by applicable law, you waive, and agree not to assert, any moral rights or rights of attribution or integrity in such content. You represent you have all rights necessary to grant the foregoing license and your content does not infringe any third-party rights.

25.4.1 Interactive computer service. Rove provides the Platform as an "interactive computer service" within the meaning of 47 U.S.C. § 230(f)(2). Rove’s exercise (or non-exercise) of editorial discretion over User Contributions, including ranking, recommendation, moderation, removal, labeling, translation, or summarization (including by AI Tools), is undertaken in good faith and does not transform Rove into the publisher or speaker of any User Contribution for purposes of 47 U.S.C. § 230 or any analogous law.

25.5 Host Listing Content. Hosts grant Rove the foregoing license specifically for Listing content (including photos, descriptions, availability, and amenities), among other things, across Rove, partner placements, and integrated Channels.

25.6 Professional Photography. If Rove arranges and pays for professional photography of a Property, as between Hosts and Rove, Rove owns the IP in those photos. A Host may request a transfer of ownership by paying an agreed-upon one-time fee, after which Rove will assign ownership. If any such assignment takes place, Rove shall be entitled to retain a perpetual, worldwide, royalty-free, irrevocable license to use such photos for business, advertising, promotional, and marketing purposes.

26. Copyright Infringement; DMCA

Rove respects intellectual property rights. We have a policy of limiting access to the Platform and terminating, in appropriate circumstances, the accounts of users who are deemed to be repeat intellectual property right infringers. We also may, in our sole discretion, limit access to the Platform or terminate the accounts of any users who infringe the intellectual property rights of others, whether or not there is any repeat infringement. If you believe that anything on or provided through the Platform infringes any copyright that you own or control, you may notify our Designated Agent as follows:

Designated Agent: Rove Ventures Inc., Attn: DMCA Designated Agent, 169 Madison Ave #2028, New York, NY 10016; email: legal@rovetravel.com. The Designated Agent is registered with the United States Copyright Office; the current registration information is available at https://www.copyright.gov/dmca-directory/.

Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on the Platform is infringing, you may be liable to us for certain costs and damages.

27. User Contributions; Interactive Services

The Platform may contain message boards, the ability to submit ratings and reviews, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons ("post") content or materials (collectively, "User Contributions") on or through the Platform. Any User Contribution you post to the Platform will be considered non-confidential and non-proprietary. By providing any User Contribution on the Platform, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose. You represent and warrant that you own or control all rights in and to the User Contributions and have the right to grant the license granted above, and all of your User Contributions do and will comply with these Terms. You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Rove, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Platform.

27.1 AI-Generated and Automated Content; AI-Assisted Support; Training Opt-Out. You acknowledge and agree that Rove may use artificial intelligence, machine learning, large language models, automated agents, and other automated tools (collectively, "AI Tools") to operate the Platform and provide services to you. This includes, without limitation, using AI Tools to: (i) generate, translate, summarize, classify, or moderate content; (ii) rank or recommend Listings and search results; (iii) respond to Guest and Host inquiries, including pre-booking questions, customer support requests, and routine communications; (iv) draft messages, replies, or descriptions on behalf of Rove or, where authorized, on behalf of a Host; (v) detect fraud, abuse, or policy violations; and (vi) improve and develop Rove’s products and services. You may interact with AI Tools through chatbots, automated reply systems, AI-drafted messages, or other automated interfaces. Rove will clearly and conspicuously disclose when you are communicating with an automated system in any commercial context, including in connection with bookings, sales, or marketing, in a manner consistent with applicable law (including any U.S. federal, state, or local statute or regulation requiring disclosure of automated interactions). Such disclosure may take the form of an in-product label, bot identifier, or similar notice. AI Tools may produce inaccurate, incomplete, or misleading output, and you are responsible for independently verifying any information that materially affects your decisions (including booking decisions, Host obligations, legal compliance, taxes, and safety). Rove does not warrant the accuracy, completeness, or fitness for any particular purpose of any AI-generated output, and disclaims all liability arising from your reliance on such output to the maximum extent permitted by law.

27.1.1 No competing model training. You will not use the Platform to train, fine-tune, or develop AI or machine-learning models that compete with Rove or any Rove-Distributed OTA, and you will not scrape, harvest, or otherwise extract content from the Platform for purposes of training third-party AI systems, except with Rove’s prior written consent.

27.1.2 Training Opt-Out. You may opt out of having your User Contributions, communications, and Platform interactions used to train or evaluate Rove’s AI Tools by following the opt-out process described in the Privacy Policy. Exercising this opt-out will not degrade the quality or availability of services made available to you and will not affect Rove’s use of de-identified or aggregated data, fraud-and-abuse detection, or compliance-related processing.

28. Reviews & Ratings

28.1 Two-sided reviews. After stays, Rove may enable Hosts and Guests to review each other. Reviews must be accurate, relevant, respectful, and based on a genuine experience. Reviews are not verified for accuracy and may be incorrect or misleading. Rove may remove, redact, limit, decline to display, or otherwise moderate reviews that violate these Terms, the Host & Guest Review Policy, the Host & Guest Content Policy, or applicable law.

28.2 Publication and review operations. Hosts and Guests generally have 14 days after checkout to submit reviews; publication occurs when both parties submit or the window closes. The Host & Guest Review Policy incorporated in Appendix A sets out the operational rules for review eligibility, timing, publication, editing, responses, disputes, ratings, private notes, and removal. Rove may update those operational rules as provided in Section 51.

28.3 Content standards. Reviews and other User Contributions must comply with the Host & Guest Content Policy incorporated in Appendix A. That policy governs prohibited content, review standards, imported reviews, reporting channels, moderation, and related enforcement. Rove may update those operational content standards as provided in Section 51.

29. Prohibited Uses; Platform Rules

You agree not to use the Platform:

• In any way that violates any applicable federal, state, local, or international law or regulation or infringes any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
• To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms.
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
• To impersonate or attempt to impersonate Rove, a Rove employee, another user, or any other person or entity (including by using email addresses or screen names associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Platform, or which, as determined by us, may harm Rove or users of the Platform, or expose them to liability.

Additionally, you agree not to:

• Use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Platform.
• Hack, avoid, remove, impair, or otherwise attempt to circumvent the security or technological measures used to protect the Platform.
• Decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the Platform, or otherwise attempt to interfere with the proper working of the Platform.
• Use the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party’s use of the Platform, including their ability to engage in real-time activities through the Platform.
• Use any robot, spider, or other automatic device, process, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.
• Use any manual process to monitor or copy any of the material on the Platform, or for any other purpose not expressly authorized in these Terms, without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the Platform.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform.
• Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.
• Circumvent security, fees, or payment systems; misuse, sell, or resell personal data; or solicit or accept payment for a Rove-connected inquiry or booking off-Platform or off-Channel.
• Offer, solicit, facilitate, or participate in prostitution, commercial sex acts, human trafficking, child exploitation, or any other activity prohibited by the Trafficking Victims Protection Act, 18 U.S.C. § 1591, the Allow States and Victims to Fight Online Sex Trafficking Act (FOSTA-SESTA), or any other applicable law. You will not use the Platform, any Listing, any messaging tool, or any payment service in connection with such activities. Rove maintains a zero-tolerance policy for any such activity and will cooperate with law enforcement, including by preserving and disclosing records as permitted or required by law.
• Organize or facilitate unauthorized parties or events at a Property. You are responsible and liable for any party or event during your Reservation that violates House Rules or applicable law.
• Use any name, domain, social media handle, trade name, trademark, branding, logo, or other source identifier that is confusingly similar to any Rove name, mark, or branding, or register such an identifier for any purpose.
• Create a duplicate or replacement account, or use another Member’s account, after Rove has suspended, deactivated, or terminated your account; or otherwise attempt to evade enforcement of these Terms or any other Rove policy.

Rove does not guarantee the existence, quality, safety, suitability, legality, performance, or accuracy of any Listing or Host Services.

30. Monitoring & Enforcement; Termination

We have the right to:

• Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Platform or the public, or could create liability for Rove.
• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
• Take appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of the Platform.
• Temporarily or permanently terminate or suspend your access to all or part of the Platform for any or no reason, including any violation of these Terms.

30.1 Monitoring. To operate, secure, and improve the Platform and enforce policy, Rove may review or analyze on-Platform communications and content in accordance with law and our Privacy Policy.

30.2 Content Moderation. Rove may remove, edit, or decline to display content that violates law or policy, is misleading, or risks user safety, and may notify authorities where required.

30.3 Enforcement Measures. Rove may suspend, deactivate, or remove accounts, content, or Listings to protect users, enforce policies, comply with law, manage risk, or prevent circumvention.

30.4 Host-only Add-Ons. Additional Host-specific obligations and remedies (e.g., OTA exclusivity, no-strike anti-circumvention, off-Platform fees, delisting and OTA notifications, payout offsets) are set out in the Host Terms of Service.

31. Service & Assistance Animals

To the extent required by applicable law (including the Americans with Disabilities Act, the Fair Housing Act, and state and local equivalents), Listings must accommodate service animals and, where housing laws apply, assistance animals. Any "no-pets" House Rules do not limit legally required accommodations for service or assistance animals. Hosts may not charge pet fees, pet rent, or pet deposits for such animals, though the Guest remains responsible for damage, excessive cleaning, or rule violations actually caused by the animal. Permissible inquiries are strictly limited by law. For service animals under the ADA, a Host may ask only: (a) whether the animal is required because of a disability; and (b) what work or task the animal has been trained to perform. For assistance animals under the FHA, a Host may request reliable documentation of the disability-related need only where the disability or need is not readily apparent, and may not request medical records, a specific diagnosis, or details of the disability. Requests for proof of training, certification, or registration are not permitted. Before refusing accommodation, canceling a Reservation, or removing a Guest with a service or assistance animal, a Host must contact Rove at support@rovetravel.com so Rove can review the situation. A Host may exclude a service or assistance animal only where the animal is out of control and the handler does not take effective action to control it, the animal is not housebroken, or the animal poses a direct threat to the health or safety of others that cannot be mitigated by reasonable modifications ("direct threat" as defined under the ADA). The Host bears the burden of demonstrating that any such exclusion is lawful. Building, HOA, or landlord registration processes may not be applied in a manner that effectively denies legally required accommodations.

31.1 Non-retaliation. Rove and Hosts will not retaliate against a Guest for requesting an accommodation, asserting rights under disability law, or contacting Rove or a regulator about an accommodation issue. Knowingly misrepresenting an animal as a service or assistance animal is a violation of these Terms.

32. Platform Disputes; Determinations

Rove may (but is not obligated to) administer Guest-Host disputes arising from reservations made through the Platform or Rove-managed Channels. Users must cooperate in good faith and timely provide requested information and evidence. Rove may implement resolutions it deems appropriate, including refunds or credits to Guests, rebookings, payout reductions or offsets, charging a Guest’s payment method for approved amounts, canceling or modifying reservations, and account or listing measures. Rove’s determination is final and binding for Platform purposes (including refunds, credits, offsets, and on-Platform remedies), subject to a one-time administrative review within 7 days only if new, material evidence is provided. For reservations made on third-party Channels, the Channel’s policies and determinations govern and may be passed through. Rove is not a court, arbitrator, mediator, property manager, or legal representative; its determinations do not adjudicate legal liability. Nothing herein limits rights under the Dispute Resolution/Arbitration section, but pending any legal process, Rove’s Platform determination will control on-Platform payouts, refunds, reservations, content, and account status. Off-Platform arrangements and payments are excluded.

32.1 Consolidated Dispute Timelines. For convenience, the principal Platform dispute timelines are: (i) Guest notification of a Reservation Issue: within 72 hours of discovery (Section 4.7); (ii) Property damage, missing items, or rule-violation claims by a Host: within 14 days after checkout or before the next guest checks in, whichever is earlier (Section 4.3, applied equally to Hosts by Section 14.5); (iii) Internal review of cancellation or refund adjudications: within 7 days of the determination, by emailing support@rovetravel.com with new or additional evidence (Sections 14.6 and 32); (iv) Pre-Dispute Notice and 60-day cure period before arbitration (Section 44.3); and (v) Contractual limitations period for filing Claims (Section 46). These timelines are summarized here for convenience and do not modify the operative provisions in the referenced sections.

33. Reliance on Information Posted

The information presented on or through the Platform is made available solely for general information purposes. We do not own the properties, and we rely on Hosts to provide us with relevant information necessary to list the properties on the Platform. Therefore, while we do our best to vet the properties listed on the Platform and provide accurate information, we do not guarantee the accuracy, completeness, or usefulness of information, specifically including information and content relating to the properties. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information. If your experience with a property is materially different than the listing on the Platform, please contact us and we will make reasonable efforts to review the complaint and rectify the issue, if we determine it is appropriate. The Platform includes content provided by third parties, including statements provided by other users. All content, statements, or opinions expressed in these materials are solely those of the person or entity providing them. They do not necessarily reflect the opinion of Rove. We are not responsible, or liable to you or any third party, for the subject matter or accuracy of any content, statements, or opinions provided by any third parties.

34. Changes to the Platform

We may update the content on the Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Platform may be out of date at any given time, and we are under no obligation to update such material.

35. Property Agreements

All property listings and rentals purchased through or facilitated by the Platform, and related transactions and services offered or purchased as part of any rentals, are governed by our rental agreement or other agreement with the respective Hosts and Guests (each such agreement, a "Property Agreement"). The Property Agreements exclusively govern the rental terms and rules for each Guest’s access to and use of the applicable property, additional services we may perform as property manager for Hosts (if we are serving in that role or a similar role), and related terms and conditions, the duration of a rental, Total Rent or other accommodation charges owed to the Host, and other matters described in the applicable Property Agreement. The Rove Travel platform fee is owed to Rove Travel, is separate from and not part of Total Rent or any other amounts payable to the property owner under a Property Agreement, and is governed by these Terms and the checkout disclosures. Conflicts among these documents are resolved in accordance with the Order of Precedence in the Introduction.

36. Order of Precedence; Conflicts

The Order of Precedence in the Introduction governs any conflict among these Terms, the Payments Terms, any 30+ Night Lease, any Property Agreement, House Rules, and the Listing description. For Channel reservations, the applicable Channel’s published terms govern reservation formation, pricing presentation, cancellations, and refunds to the extent those terms expressly state they control; otherwise, these Terms apply. Nothing in this Section limits any non-waivable consumer or statutory right.

37. Third-Party Services; Links; App Stores

37.1 Linked sites. If the Platform contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Platform, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

37.2 Embedded third-party services. The Platform incorporates services, content, software, and features provided by third parties, including mapping services (e.g., Google Maps and Google Maps APIs), payment processors, identity verification and background-check providers, damage protection administrators (including Truvi), analytics and product-measurement providers, marketing and advertising platforms, communications and messaging providers, channel managers and OTA integrations, and customer-support tools (collectively, "Third-Party Services"). Your use of any Third-Party Service may be subject to that third party’s own terms of service and privacy practices, which apply in addition to these Terms and the Privacy Policy. By way of example, your use of Google Maps features on the Platform is subject to the Google Maps/Google Earth Additional Terms of Service. Rove is not responsible or liable for any Third-Party Service, including its availability, accuracy, content, security, or any acts or omissions of the third-party provider. Rove may add, change, suspend, or remove any Third-Party Service at any time without notice.

37.3 Mobile App; App Stores. If you download or use the Rove Mobile App, you are also bound by the terms of the applicable app store or distribution platform (the "App Store Terms"), including the Apple Media Services Terms and Conditions (and Apple’s Licensed Application End User License Agreement) for downloads from the Apple App Store, and the Google Play Terms of Service for downloads from Google Play. Where there is a conflict between these Terms and any App Store Terms, the App Store Terms control with respect to your relationship with the app store, but these Terms continue to govern your relationship with Rove. You acknowledge that (i) these Terms are concluded between you and Rove only, and not with Apple, Google, or any other app store operator; (ii) the app store operators have no obligation to provide maintenance or support services for the Mobile App; (iii) in the event of any failure of the Mobile App to conform to any applicable warranty, you may notify the relevant app store operator and that operator may refund the purchase price (if any), and to the maximum extent permitted by law, the app store operator will have no other warranty obligation with respect to the Mobile App; and (iv) Apple, Google, and other app store operators are third-party beneficiaries of these Terms with the right (and accepted as having the right) to enforce these Terms against you as a user of the Mobile App.

37.4 Mobile App license. Subject to your compliance with these Terms, Rove grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to download and use the Mobile App on a device that you own or control, solely for your personal, non-commercial use (or, for Hosts, for use in connection with your Host Services on the Platform). You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, or attempt to extract the source code of the Mobile App, except to the extent such restriction is prohibited by applicable law. Rove and its licensors reserve all rights not expressly granted.

38. Privacy; Data; Security; Accessibility

Rove’s Privacy Policy (Appendix A) applies to you when you use Rove’s Platform, and the Privacy Policy is incorporated herein by reference. Rove may process and share necessary personal data with Hosts, Guests, service providers, and Channels to operate the Platform, fulfill reservations, manage risk and fraud, and comply with law. Users must implement reasonable safeguards for personal data they process and use such data only for lawful, disclosed purposes.

38.1 State Privacy Laws; Data Subject Rights. Where applicable, you may exercise rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Texas Data Privacy and Security Act, and other state consumer-privacy statutes, including the rights to access, correct, delete, and obtain a copy of your personal information and to opt out of the "sale" or "sharing" of personal information and of certain targeted advertising and profiling. The mechanics for exercising these rights, including the universal opt-out signals Rove honors and any verification requirements, are set forth in the Privacy Policy. Exercising these rights will not subject you to discriminatory treatment in the quality or availability of services.

38.2 Information Security; NY SHIELD Act. Rove maintains a written information security program with reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of private information, consistent with the New York Stop Hacks and Improve Electronic Data Security Act (Gen. Bus. Law § 899-bb), the Massachusetts data-security regulations (201 CMR 17.00), and other applicable state data-security laws. Each Host, Owner, and Co-Host who receives or processes private information of another Member through the Platform is itself an "owner or licensee" of such private information for purposes of the SHIELD Act and analogous laws, and shall: (i) implement and maintain reasonable safeguards appropriate to the nature of the information; (ii) use such information solely to fulfill the specific Reservation and lawful purposes under these Terms; and (iii) notify Rove without unreasonable delay (and in any event within 72 hours) upon discovery of any actual or reasonably suspected unauthorized access, acquisition, or disclosure of private information obtained through the Platform. Rove will provide notice of breaches affecting personal information as required by applicable law.

38.3 Biometric Information. Where Rove or a Rove-engaged service provider collects or processes biometric identifiers or biometric information (including facial geometry used for ID verification), Rove will comply with applicable biometric-privacy laws, including the Illinois Biometric Information Privacy Act, 740 ILCS 14, the Texas Capture or Use of Biometric Identifier Act, and the Washington biometric privacy law. Specific notices, consents, and retention schedules are set forth in the Privacy Policy.

38.4 Children. The Platform is not directed to children under 13, and Rove does not knowingly collect personal information from children under 13. Account creation is restricted to adults who meet the eligibility requirements in these Terms. Minor Guests may be present at a Property only as part of a Reservation made and managed by a responsible adult Guest, and may not create accounts, send messages through the Platform, or interact with AI Tools in any account-holder capacity. Rove will comply with the Children’s Online Privacy Protection Act and applicable state laws addressing the personal information of users aged 13 to 17. If Rove learns that it has collected personal information from a child under 13 without verifiable parental consent, Rove will promptly delete such information. Parents and guardians who believe their child has provided personal information to Rove may contact support@rovetravel.com.

38.5 Digital Accessibility. Rove is committed to making the Platform accessible to persons with disabilities. Rove targets substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as updated from time to time, across the Website and Mobile App. Rove does not control accessibility of Third-Party Services embedded in the Platform; accessibility issues with such services are governed by the third party’s own policies. If you encounter a digital-accessibility barrier on the Platform, please contact support@rovetravel.com with a description of the barrier, the page or screen on which it appears, and any assistive technology you are using; Rove will respond and, where reasonably feasible, work to address the issue or provide an equivalent alternative. Rove’s commitments under this Section 38.5 are without prejudice to the disclaimers, limitations, and arbitration provisions elsewhere in these Terms.

39. Communications Consent

You consent to receive transactional and informational messages about inquiries, bookings, accounts, policy updates, audits, and security via email, phone, SMS/MMS, and in-app or push (automated technologies may be used). Message and data rates may apply. Marketing calls or text messages will be sent only with your separate, affirmative prior express written consent, obtained outside of these Terms in a manner that complies with the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable state "mini-TCPA" laws; agreement to these Terms is not, by itself, consent to marketing communications. Consent to marketing is not a condition of purchase or of using the Platform. You may opt out of marketing SMS by replying STOP and may unsubscribe from marketing emails via the included link. You cannot opt out of essential transactional or service communications required to operate your account, comply with law, or administer reservations. We maintain records of consent and opt-outs and may use service providers to send communications as our processor.

40. Assumption of Risk

Travel, hosting, and use of the Platform involve inherent risks (e.g., property hazards, illness, neighborhood conditions, weather or utility outages, fraud or chargebacks, cyber incidents). To the maximum extent permitted by law, you assume these risks and agree you are not relying on Rove for legal, tax, compliance, safety, or insurance advice.

41. Disclaimer of Warranties

YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER ROVE NOR ANY PERSON ASSOCIATED WITH ROVE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER ROVE NOR ANYONE ASSOCIATED WITH ROVE REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE PLATFORM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. TO THE FULLEST EXTENT PROVIDED BY LAW, ROVE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. From time to time Rove may offer beta, pilot, or experimental features. They are provided "as is," may be modified or discontinued without notice, and do not come with uptime or support commitments. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

42. Limitation of Liability

42.1 Excluded liability. Nothing in these Terms limits or excludes Rove’s liability for: (a) death or personal injury caused by Rove’s negligence; (b) Rove’s gross negligence, willful misconduct, or fraud; (c) any liability that cannot be limited or excluded under applicable law; or (d) statutory rights that cannot be waived under applicable law (including, where applicable, rights under New York General Business Law §§ 349 and 350, the New Jersey Consumer Fraud Act, and any analogous state consumer-protection statute).

42.2 No indirect or consequential damages. SUBJECT TO SECTION 42.1, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROVE (INCLUDING ITS AFFILIATES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBCONTRACTORS, SERVICE PROVIDERS, PAYMENT PARTNERS, AND LICENSORS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER OR SYSTEM FAILURE, OR COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH: (i) these Terms; (ii) your use of or inability to use the Platform or any Content; (iii) any communications, interactions, or meetings with Members or others you interact with through, or as a result of, the Platform; (iv) the publishing or booking of a Listing or the provision or use of any Host Services; (v) Channel policies, outages, changes, delistings, fee changes, or actions; (vi) Rove’s content moderation, review display or removal, ranking, search placement, price alignment, delisting, or enforcement decisions; (vii) any AI Tool or AI-generated content; or (viii) Force Majeure events or third-party services outside Rove’s reasonable control, whether based on warranty, contract, tort (including negligence), strict liability, product liability, misrepresentation, or any other legal theory, and whether or not Rove has been advised of the possibility of such damages, even if any limited remedy set forth herein is found to have failed of its essential purpose.

42.3 Aggregate cap. SUBJECT TO SECTION 42.1, AND EXCEPT FOR ROVE’S OBLIGATION TO TRANSMIT PAYMENTS ACTUALLY RECEIVED FOR A RESERVATION TO THE APPLICABLE HOST PURSUANT TO THESE TERMS AND THE PAYMENTS TERMS (AND SUBJECT TO REFUNDS, CHARGEBACKS, HOLDS, OFFSETS, AND LEGAL COMPLIANCE), IN NO EVENT WILL ROVE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE PLATFORM, ANY CONTENT, HOST SERVICES, OR YOUR INTERACTIONS WITH ANY MEMBER EXCEED THE GREATER OF: (a) for Guests: the total amount you paid through the Platform as a Guest for bookings during the twelve (12) months immediately preceding the event giving rise to liability; (b) for Hosts: the total amount paid to you by Rove (net of fees, adjustments, refunds, chargebacks, and withholdings) during the twelve (12) months immediately preceding the event giving rise to liability; or (c) for any other User or claimant: one thousand U.S. dollars (US$1,000); PROVIDED THAT, IN NO EVENT WILL ROVE’S TOTAL AGGREGATE LIABILITY UNDER (a), (b), OR (c) BE LESS THAN FIVE HUNDRED U.S. DOLLARS (US$500). Multiple Claims or proceedings arising out of the same facts, circumstances, or reservation constitute one Claim for purposes of this cap.

42.4 Essential basis. The foregoing limitations apply collectively to Rove and all other parties involved in creating, producing, or delivering the Platform or any Content, and to Claims arising from the acts or omissions of Hosts, Guests, Co-Hosts, vendors, building, HOA, or landlord authorities, Channels, or other third parties. These limitations and exclusions of damages are fundamental elements of the bargain between you and Rove.

42.5 Non-waivable rights. Some jurisdictions do not allow the exclusion of certain damages or the limitation of liability for certain conduct. In those jurisdictions, this Section 42 applies only to the maximum extent permitted by law and does not limit liability to the extent it cannot be limited under applicable law. New Jersey Residents: nothing in these Terms limits rights or remedies that cannot be waived under New Jersey law.

43. Indemnification

43.1 Indemnification. Except to the extent prohibited by applicable law (including Section 43.3 below), and except for Claims arising out of Rove’s own gross negligence, willful misconduct, or fraud, you agree to release, defend (at Rove’s option), indemnify, and hold harmless Rove Ventures Inc., its payments partners and affiliates, other affiliates, and their respective directors, officers, employees, agents, contractors, service providers, successors, and assigns (the "Rove Indemnitees") from and against any and all claims, demands, causes of action, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and accounting costs) arising out of or in any way connected with: (a) your breach of these Terms (including any supplemental terms, policies, standards, program rules, or additional legal terms); (b) your improper use of the Platform, any Channel, the Mobile App, or any feature thereof; (c) your interaction with any Member, your stay at or access to any Property, or your provision, use, or receipt of any Host Services; (d) your failure (or Rove’s failure at your direction) to accurately determine, report, collect, or remit Taxes; (e) your violation of any law or regulation, or your infringement, misappropriation, or violation of any third-party rights (including intellectual property, privacy, or publicity rights); (f) any Listing Content, House Rules, or other content you provide or authorize; (g) for Hosts, the acts or omissions of your Co-Hosts, staff, cleaners, vendors, or other service providers, and any misrepresentation regarding ownership of or authority to host a Property; (h) any chargeback, refund, clawback, or adjustment attributable to your acts or omissions; and (i) any breach by you or any of your Co-Hosts of Section 38.2 (Information Security; NY SHIELD Act).

43.2 Procedures. Rove may, at its option, assume control of the defense and settlement of any matter subject to indemnification hereunder, in which case you will provide reasonable cooperation at your expense; otherwise, you will defend such matter with counsel reasonably acceptable to Rove. You may not settle any Claim without Rove’s prior written consent if the settlement (a) imposes any obligation on any Rove Indemnitee, (b) does not include a full and unconditional release of the Rove Indemnitees, or (c) includes any admission of fault by any Rove Indemnitee. Rove’s failure to promptly request indemnification does not waive its rights hereunder.

43.3 New York real-property law. This Section 43 does not require you to indemnify any Rove Indemnitee for any Claim or liability that arises out of the sole negligence or willful misconduct of a Rove Indemnitee with respect to real property, to the extent such indemnification would be void as against public policy under New York General Obligations Law § 5-321 or any analogous statute. Where applicable, this Section 43 will be construed to require indemnification only to the maximum extent permitted by such law.

44. Dispute Resolution; Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND ROVE TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, WAIVES YOUR RIGHT TO A JURY TRIAL, AND LIMITS YOUR ABILITY TO PARTICIPATE IN CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDINGS.

44.1 Scope; Federal Arbitration Act. This Section 44 applies to any past, present, or future dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any Listing, any Reservation, any Host Services, any payment processed through the Platform, any AI Tool or AI-generated content, or any communications, marketing, or interactions between you and Rove (each, a "Claim"), regardless of the legal theory on which the Claim is based. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.

44.2 Delegation. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, scope, or formation of this arbitration agreement, including any claim that all or any part of this Section 44 is void, voidable, unconscionable, or otherwise unenforceable. The AAA Consumer Arbitration Rules in effect at the time the arbitration is commenced (the "AAA Consumer Rules") are incorporated by reference, including their delegation provisions. The only Claims that a court (rather than the arbitrator) may decide are: (i) whether this Section 44 covers a particular Claim falling within Section 44.5 (Excluded Claims); and (ii) any Claim brought by the U.S. Attorney General or a state attorney general acting in a sovereign capacity.

44.3 Mandatory Pre-Dispute Notice (Mutual). Before filing an arbitration demand or any permitted court action, the party initiating the Claim must first send a written Notice of Dispute (the "Pre-Dispute Notice") to the other party and provide the other party at least 60 days to attempt resolution. The Pre-Dispute Notice must include: (a) the claimant’s name, account email (if any), and mailing address; (b) a description of the nature and basis of the Claim; (c) the specific relief sought (including the dollar amount, if any); and (d) the claimant’s signature (or counsel’s signature, if represented). A Pre-Dispute Notice to Rove must be sent both by email to legal@rovetravel.com and by certified U.S. mail, return receipt requested, to Rove Ventures Inc., Attn: Legal, 169 Madison Ave #2028, New York, NY 10016. A Pre-Dispute Notice to a User must be sent by email to the address associated with the User’s account and, where available, by certified mail to the User’s last known address. The parties will negotiate in good faith during the 60-day period. The Pre-Dispute Notice requirement is a condition precedent to filing arbitration; an arbitrator or court may dismiss any Claim filed without compliance. The applicable statute of limitations and any contractual limitations period under Section 46 are tolled from the date a complete Pre-Dispute Notice is sent until 30 days after the 60-day period ends.

44.4 Binding Individual Arbitration; Administrator. Except for Excluded Claims in Section 44.5, all Claims will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under the AAA Consumer Rules. If the AAA is unavailable or declines to administer the arbitration, the arbitration will instead be administered by National Arbitration and Mediation ("NAM") under its then-current Comprehensive Dispute Resolution Rules and Procedures, or, if NAM is also unavailable or declines, by JAMS under its then-current Streamlined Arbitration Rules. If none of AAA, NAM, or JAMS is available, the parties will jointly select an alternative administrator; if they cannot agree, a court of competent jurisdiction will appoint one under 9 U.S.C. § 5. A single arbitrator will decide the Claim. The arbitrator may grant any relief that a court could grant in an individual action, subject to the limitations in these Terms.

44.5 Excluded Claims. The following Claims are not subject to mandatory arbitration: (a) Sexual assault and sexual harassment claims. Consistent with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. §§ 401-402), at the election of the person alleging conduct constituting a sexual assault dispute or sexual harassment dispute (as defined in 9 U.S.C. § 401), such Claim may be brought in court and is not subject to the class-action or representative-action waivers in Section 44.7. (b) Small claims. Either party may bring an individual Claim in a small-claims court of competent jurisdiction if the Claim qualifies under that court’s monetary and subject-matter limits. (c) Temporary or preliminary injunctive relief in aid of arbitration. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction solely to preserve the status quo or prevent irreparable harm pending the arbitrator’s determination of the merits; the merits will be decided in arbitration. (d) Public injunctive relief. Nothing in this Section 44 precludes a party from seeking public injunctive relief to the extent such relief cannot be waived under applicable law (including, where applicable, California’s McGill rule and any analogous doctrines under other state law). If a court determines that a request for public injunctive relief cannot be arbitrated, that request will be severed and may proceed in court while all other Claims proceed in arbitration. (e) Government enforcement actions. Nothing in this Section 44 limits the ability of a governmental entity to bring an enforcement action.

44.6 Seat; Venue; Hearings. The seat and legal place of arbitration is New York County, New York. Hearings may be conducted in person in New York County, telephonically, or by video conference at the arbitrator’s discretion and consistent with the AAA Consumer Rules (or the rules of the alternative administrator selected under Section 44.4). For Users residing in the United States, in-person hearings (if any) will be conducted in the U.S. county where the User resides or, at the User’s election, in New York County, New York.

44.7 Class-Action and Representative-Action Waiver. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S CLAIMS, MAY NOT PRESIDE OVER ANY CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING, AND MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM. This waiver does not apply to (i) Claims excluded under Section 44.5, (ii) requests for public injunctive relief that cannot be waived under applicable law, and (iii) the coordinated-arbitration procedures in Section 44.8 (which preserve the individual nature of each Claim). If a court determines that this Section 44.7 is unenforceable as to a particular Claim or remedy (for example, public injunctive relief), only that specific Claim or remedy will be severed and may proceed in a court of competent jurisdiction under Section 45, while all remaining Claims continue in arbitration. The unenforceability of any portion of this Section 44.7 shall not render the entire arbitration agreement unenforceable.

44.8 Coordinated Arbitrations. If 50 or more substantially similar arbitration demands are filed against Rove by or with the assistance of the same law firm, group of law firms, or coordinated entities within a 90-day period ("Coordinated Arbitrations"), the following procedures apply, notwithstanding any contrary AAA rule (and the parties agree the AAA shall apply these procedures): (a) The Coordinated Arbitrations will be grouped into batches of 50 Claims each (or such other number as the parties may agree). Each batch will proceed as a separate, individual arbitration as to each claimant; the batching is solely an administrative grouping and does not create class, consolidated, or representative claims. (b) Bellwether cases will be selected from each batch using a structured process designed to give each side meaningful input: claimants’ counsel will select up to 5 bellwether cases and Rove will select up to 5 bellwether cases, for a total of up to 10 bellwether cases per batch; the remaining cases in each batch are stayed pending resolution of the bellwethers. (c) Following the bellwether decisions, the parties will participate in a mandatory mediation administered by a neutral mediator jointly selected (or, failing agreement, appointed by the AAA) to attempt global or batch resolution of remaining Claims. (d) AAA filing fees and arbitrator compensation for Coordinated Arbitrations will be allocated as set forth in the AAA’s Mass Arbitration Supplementary Rules (or successor rules) in effect at the time of filing; in no event shall fee allocation be used to coerce settlement, and the arbitrator may reallocate fees if a party engages in bad-faith conduct. (e) Statutes of limitations and any contractual limitations period are tolled for all Coordinated Arbitrations from the date the first demand in the coordinated group is filed until 30 days after the conclusion of the bellwether and mediation process for that batch. (f) If a court of competent jurisdiction determines that any portion of this Section 44.8 is unenforceable, that portion will be severed and the remainder will continue in effect; if the entire Section 44.8 is found unenforceable, the affected Coordinated Arbitrations will proceed under the AAA’s standard mass arbitration procedures or, where applicable, the rules of NAM or JAMS as selected under Section 44.4.

44.9 Arbitration Fees. Filing fees and arbitrator compensation will be allocated as provided in the AAA Consumer Rules (or the rules of the alternative administrator selected under Section 44.4). If a User demonstrates that arbitration costs would be prohibitive compared to court costs, Rove will pay as much of the User’s filing and hearing fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Nothing in this Section 44.9 limits the arbitrator’s authority to award fees, costs, or sanctions as permitted by applicable law or the AAA Consumer Rules.

44.10 Jury Trial Waiver. EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO TRIAL BY JURY FOR ANY CLAIM SUBJECT TO THIS SECTION 44, AND FOR ANY CLAIM PROCEEDING IN COURT UNDER SECTION 45.

44.11 Confidentiality of Arbitration. The existence, content, and result of any arbitration under this Section 44 are confidential, except as necessary to confirm, vacate, modify, or enforce an award, to comply with applicable law or a valid legal order, or to pursue legitimate business, tax, audit, insurance, or regulatory purposes. This Section 44.11 does not prohibit any party from disclosing information about a Claim alleging sexual assault, sexual harassment, discrimination, or retaliation, or from making any disclosure protected by applicable whistleblower law.

44.12 30-Day Opt-Out Right. You may opt out of Sections 44.4 (Binding Individual Arbitration), 44.7 (Class-Action Waiver), and 44.8 (Coordinated Arbitrations) by sending a written opt-out notice within 30 days after first accepting these Terms (or, for existing Users at the time of a material amendment to this Section 44, within 30 days after the effective date of such amendment) to legal@rovetravel.com (subject line: "Arbitration Opt-Out") and to Rove Ventures Inc., Attn: Legal, 169 Madison Ave #2028, New York, NY 10016. The notice must include your name, the email associated with your account, and a clear statement that you opt out of arbitration. A timely opt-out does not affect any other provision of these Terms. If you do not opt out within the applicable 30-day window, your right to opt out lapses; the procedure for rejecting future changes to this Section 44 is set forth in Section 51.

44.13 Survival; Severability. This Section 44 survives termination of these Terms. If any provision of this Section 44 (other than the class-action waiver in Section 44.7, which is governed by its own severability rule) is found unenforceable, that provision will be severed and the remainder will continue in effect.

45. Governing Law; Venue

These Terms and any Claim are governed by the laws of the State of New York, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 44 (Dispute Resolution; Arbitration; Class-Action Waiver). For any Claim that proceeds in court rather than arbitration (including Excluded Claims under Section 44.5 and Claims for which a User has timely opted out under Section 44.12), the parties consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. This Section 45 does not displace the choice-of-forum rules of the United Nations Convention on Contracts for the International Sale of Goods, which is hereby disclaimed.

46. Limitation on Time to File Claims

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, ANY CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CLAIM IS PERMANENTLY BARRED. This one-year period does not apply to: (a) Claims that cannot be contractually shortened under applicable law, including any Claim under New York General Business Law §§ 349, 350, or any other state or federal consumer-protection statute for which a shorter limitations period would be void; (b) Claims for personal injury caused by Rove’s negligence, gross negligence, willful misconduct, or fraud; (c) Excluded Claims under Section 44.5; and (d) Claims for which a longer minimum limitations period is required by applicable law (in which case the shortest period permitted by law applies). The Pre-Dispute Notice tolling rule in Section 44.3 also applies to this Section 46.

47. Force Majeure

Neither party is liable for delay or failure to perform caused by a Force Majeure Event (including acts of God, disasters, severe weather, epidemics or pandemics, war, terrorism, or civil unrest, labor disturbances not attributable to the obligated party, government actions or restrictions, utility, telecom, or internet failures outside a party’s control, and any other events outside of a party’s control). Performance is excused only while prevented; the affected party must (i) provide prompt written notice to the other party and in any event within thirty (30) days of the event, with reasonable detail regarding the cause, expected duration, and steps being taken to mitigate; (ii) provide reasonable updates not less frequently than every thirty (30) days while the Force Majeure Event continues; and (iii) use commercially reasonable efforts to mitigate the effect of the event. Payment obligations for amounts already accrued (including Guest payments collected, Host Payouts owed, taxes withheld, and refund or chargeback liabilities) are not excused by a Force Majeure Event. Rove may suspend distribution or facilitate cancellations during a Force Majeure Event and will follow applicable Channel or direct-booking policies.

48. Term; Termination; Survival

48.1 Term. These Terms become effective when you first access or use the Platform (including by browsing, creating an account, submitting an inquiry, booking, or listing) and remain in effect until terminated as set forth in these Terms.

48.2 Termination by you. You may terminate these Terms at any time by closing your account through the Platform or by emailing support@rovetravel.com. If you are a Guest with a confirmed Reservation, termination will not cancel that Reservation automatically; any refund will depend on the applicable cancellation policy. If you are a Host, termination is also governed by the Host-specific provisions in Section 19 (Effect of Termination on Listings and Channels) and the Program-Specific Terms, including your obligation to honor confirmed Reservations.

48.3 Termination by Rove. Rove may terminate these Terms or your access to the Platform (in whole or in part) at any time, in its reasonable discretion. For termination for cause, Rove may terminate immediately upon notice for: (i) breach of these Terms or any incorporated policy; (ii) violation of applicable law; (iii) conduct that Rove reasonably believes harms or risks harm to Rove, other Members, or third parties; (iv) failure to provide required verification, documentation, or insurance; (v) ownership or authorization misrepresentations under Section 11.2; or (vi) any other event that Rove reasonably considers urgent (including active enforcement or regulatory concerns). For termination without cause (including for extended account inactivity of two (2) or more years, business-strategy reasons, or other non-fault grounds), Rove will use commercially reasonable efforts to provide at least thirty (30) days’ prior written notice (which may be reduced where required by law, risk considerations, or active enforcement concerns).

48.4 Effect of termination. Upon termination: (i) your right to access and use the Platform immediately ceases; (ii) Rove may delete or disable your account, Listings, and content, subject to retention obligations; (iii) for Hosts, the consequences described in Section 19 apply; (iv) you remain liable for all amounts owed to Rove or any Member through the date of termination, and for any chargebacks, refunds, or adjustments thereafter; and (v) you may not register a new account or access the Platform through another Member’s account without Rove’s prior written consent.

48.5 Survival. Any provision of these Terms that by its nature should survive termination will survive, including the following Sections: Key Definitions; 7 (Status of Hosts); 10 (30+ Night Leases); 11.2 (Ownership representations); 12.3 (Host Insurance, for the tail period stated therein); 13 (Platform Rules; Anti-Circumvention; OTA Exclusivity, including the liquidated-damages provisions); 16 (Payments; Limited Payments Agent) and the Payments Terms; 17 (Audit Rights; Cooperation Floor); 25 (Intellectual Property Rights, including the User Content License sunset rules); 26 (DMCA); 27 (User Contributions; AI-Generated Content; Training Opt-Out); 29 (Prohibited Uses); 35 (Property Agreements); 36 (Order of Precedence); 38 (Privacy), 38.5 (Digital Accessibility), and 39 (Communications Consent for transactional purposes during wind-down); 40 (Assumption of Risk); 41 (Disclaimer of Warranties); 42 (Limitation of Liability); 43 (Indemnification); 44 (Dispute Resolution; Arbitration; Class-Action Waiver, including the delegation, class-action waiver, coordinated-arbitration, confidentiality, and severability provisions); 45 (Governing Law; Venue); 46 (Limitation on Time to File Claims); 47 (Force Majeure); 48 (this Section); 49 (Notices); 50 (Reporting Violations; Legal Mandates); and 52 (Waiver and Severability).

49. Notices

49.1 Notices to you. Rove may provide notices and other communications to you electronically through any of the following: (i) email sent to the address associated with your account; (ii) in-product messaging or notifications within the Platform; (iii) push notifications through the Mobile App; (iv) SMS or other messaging to a phone number you have provided; or (v) posting on the Platform. Notices delivered by any of these means are deemed received when sent (for email, SMS, or in-product messaging) or when posted (for Platform postings). You agree that electronic notices satisfy any legal requirement that such communications be in writing. It is your responsibility to keep your contact information current; Rove is not responsible for any failure of notice attributable to outdated contact information.

49.2 Notices to Rove. Unless these Terms specify a different address for a particular type of notice (such as the Pre-Dispute Notice address in Section 44, DMCA notices in Section 26, or copyright/IP notices), notices to Rove must be sent by email to support@rovetravel.com and, for matters requiring formal legal notice, also by certified U.S. mail, return receipt requested, to: Rove Ventures Inc., Attn: Legal, 169 Madison Ave #2028, New York, NY 10016. Notice is deemed received upon Rove’s actual receipt.

50. Reporting Violations; Legal Mandates

50.1 Reporting violations. If you believe a Member, Listing, User Contribution, or other content on the Platform poses an imminent risk of harm to any person or property, you should immediately contact local emergency services (e.g., 911) before contacting Rove. If you believe a Member, Listing, or content otherwise violates these Terms or applicable law, you may report the matter to support@rovetravel.com. If you have reported an issue to law enforcement, Rove may request a copy of the report. Except as required by law, Rove is not obligated to take action in response to any report and reserves discretion to investigate and respond as it deems appropriate.

50.2 Legal mandates. Rove may take any action it reasonably determines is necessary to comply with applicable law or the order, subpoena, or other valid request of a court, law enforcement agency, regulator, or other governmental body, including: (i) suspending or terminating accounts or Listings; (ii) canceling Reservations; (iii) preserving, accessing, or disclosing Member information, content, communications, or transaction records; (iv) withholding Payouts; and (v) implementing geographic or use-based restrictions. Rove will provide notice to affected Members where permitted by law and reasonably practicable, but Rove may comply with legal mandates without notice where prohibited by the order or where Rove determines notice would frustrate the legal process or risk harm.

50.3 Cooperation. Members agree to cooperate in good faith with Rove’s investigations and with any investigation by law enforcement or governmental authorities in connection with use of the Platform. Rove may disclose your identity and any information about you to any third party who claims that material posted by you violates their rights, including their intellectual property or privacy rights, or as otherwise required or permitted by law.

51. Changes to These Terms

Rove may update these Terms from time to time. Rove will provide notice of material changes by email, in-product notice, or posting on the Platform. For existing Users, material changes generally take effect 30 days after notice; for new Users, they take effect immediately. Material changes will not apply retroactively to Claims that arose before the effective date or to bookings already made before the effective date unless you affirmatively consent. For material changes to Section 44 (Dispute Resolution; Arbitration; Class-Action Waiver), you may reject the changes by sending a written rejection notice within 30 days of the change’s effective date to legal@rovetravel.com and to Rove Ventures Inc., Attn: Legal, 169 Madison Ave #2028, New York, NY 10016. A timely rejection means the prior version of Section 44 will continue to govern any Claim that arises between you and Rove until you accept a future version. A rejection of changes to Section 44 does not entitle you to opt out of arbitration entirely, which is governed by Section 44.12 (which has been extended to apply to existing Users on each material amendment to Section 44). Your continued use of the Platform after the effective date of a non-rejected change constitutes acceptance.

52. Waiver and Severability

No waiver by Rove of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Rove to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

53. Entire Agreement; Assignment

These Terms, together with the Payments Terms, the Privacy Policy, and the policies and documents incorporated by reference (including those in Appendix A), constitute the sole and entire agreement between you and Rove regarding the Platform and our use of your information, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform. You may not assign these Terms without Rove’s consent; Rove may assign these Terms to an affiliate or in connection with merger, sale, or reorganization. No waiver by failure to enforce. Conflicts among the documents are resolved in accordance with the Order of Precedence in the Introduction.

54. Your Comments and Concerns

The Platform is operated by Rove Ventures, Inc. All feedback, comments, requests for technical support, and other communications relating to the Platform, including notices of copyright infringement claims, should be directed to: support@rovetravel.com.