Frequently Asked Questions

RoveLite is Rove Travel’s streamlined rental service. As an Owner, you grant Rove exclusive rights to market, manage bookings, screen guests, and collect rental proceeds for your property.

Yes. To ensure pricing integrity, service quality, and cohesive guest experience when booking, Rove requires exclusivity. Working with a third party broker, listing on booking sites that are not managed by Rove, or self‑booking outside our system is not permitted without written approval. Owners with exclusivity on Rove consistently outperform vs. the market.

RoveLite includes:

• Marketing & distribution of your property across booking platforms
• Guest screening, booking communications, and approvals
• Collection of rental proceeds and property-related fees
• Handling of credit card and platform processing fees
• Other needs, such as maintenance, repairs, or restocking, are Host responsibilities.

It is calculated as a percentage of the rental proceeds (the accommodation fare). Guest-paid charges, like property fees, platform fees (e.g., VRBO/Airbnb), and taxes, are excluded.

Payouts are processed on a monthly basis. You will receive your payment by the 10th of the following month by direct deposit. For example, revenue earned in January will be paid out no later than February 10th. The payout schedule allows for Rove to process payments on bookings across multiple platforms. For example, if a guest booked on Rovetravel.com checks out on January 15th, and a next guest checks in January 17th booked on Airbnb, Rove may not receive funds from Airbnb until January 22nd. Rove pays out all of the days booked in January.

No minimum term. The RoveLite Agreement begins when you create your account or first access the Rove platform. It continues indefinitely until you or Rove terminate it.

Yes. Either party may terminate with written notice.

Payments are prorated for the days booked in the prior month.

Yes, owners can receive up to $10,000 in statement credits for qualified referrals. Terms & Conditions apply, please see our Owner Referral Terms & Conditions page for full details.

• The 5% RoveLite Fee
• Any Remedial Service costs
• Reimbursements due to Rove
• Taxes and platform fees (paid by guests)

Owners are solely responsible for complying with all local, state, and federal tax obligations, including Rental Taxes.

Properties must meet all requirements in the Host Guidelines, including cleanliness, safety, adequate supplies, and regulatory compliance. If your property falls short, Rove may place it in “Out-of-Order” status until fixed.

Owners are responsible for stocking and replenishing all required supplies (linens, toiletries, consumables, etc.).

Owners are responsible for all guest turnovers.

Owners are responsible for all guest communications.

Rove provides up to $5,000,000 in damage protection through third-party coverage, but normal wear and tear or uncovered costs remain the Host’s responsibility.

Yes. Owners should maintain a STR‑friendly homeowner policy with liability protection.

Any claim needs to be submitted within 7 days of guest departure with before/after evidence; normal wear-and-tear isn’t covered.

Yes, you will receive a notification confirming the booking with the check-in / check-out date. You can also refer to your owner’s portal for all current and future bookings.

Our revenue team uses dynamic pricing strategies and AI-driven pricing software. We take into account seasonality, demand drivers, and, where applicable, a competitive set of comparable properties to yield the best rates.

Guests may be charged a cleaning fee, platform fee (or “service fee”), applicable taxes, and, where applicable, a credit card processing fee upon booking.

Yes. Owners must block the calendar through their Rove Portal for dates you plan to stay at the property. Blackout/lead‑time rules may apply to protect peak demand. Owner use must align with the maximum amount permitted in your agreement.

Rove may refund guests for property issues; 3rd-party bookings are subject to each platform’s rules and adjudication.

Fees depend on timing:

• ≤48 hours before check-in (or after check-in): 50% of unused nights
• 48 hours–30 days before: 25%
• >30 days: 10%
• Min fee $50; repeated late cancellations may lead to delisting. (30+ night bookings use the non-refundable portion through 30 days after cancellation.)

On our direct site and top channels [Airbnb/VRBO/Booking/etc.] with synchronized calendars and consistent content. We also work with dedicated partners who list our properties in their internal databases. This includes insurance relocations, travel sites, furnished executive relocations and many more.

We invest in paid search, retargeting, email marketing, social media, and strategic partnerships. In addition, we have an in-house sales team dedicated to cultivating partnerships and building repeat demand. Direct bookings not only reduce channel costs but also strengthen long-term guest relationships.

You or Rove may terminate at any time with notice, or immediately in case of breach. If terminated within the first 12 months, Rove may recover onboarding costs up to $2,000.

Owner must honor all confirmed bookings made before termination, and Rove remains entitled to applicable fees.

Monthly financial statements with a breakdown of revenues, expenses and Rove’s management fee. You can access real‑time calendars and performance in the owner portal.

Go to rovetravel.com/sign-up, register with your email and choose a password, then login and click “Switch to hosting” to open the Owner Portal. For a quick walkthrough, watch this short video: Owner Portal Demo.