Browse Rentals

View all on map

Become a Host
List on RoveRove+ Property Management
Blog
Sign UpLogin

Core $5M Damage Protection Policy

Up to $5,000,000 in Host Damage Protection. Rove's damage protection policy offers Hosts up to $5M of damage protection in excess of $500 per eligible booking, administered by Truvi.

What's covered (high-level):

  • Accidental and intentional guest-caused damage
  • Theft
  • Damage to contents and furnishings
  • Smoke damage (in non-smoking properties)
  • Damage from unauthorized parties
  • Excessive cleaning and ruined linens/towels
  • Service-animal–related damage when house rules are followed (Truvi)
  • $500 deductible for all eligible claims; the initial $500 is typically recovered from guests but is not reimbursable with the claim

Illustrative Exclusions:

  • Acts of nature
  • Cosmetic wear/tear; damage that can't be proven to have occurred during the stay
  • Bodily injury/liability; business interruption and/or loss of income; alternative accommodation costs
  • Bookings not screened/approved per Truvi protocols (help.truvi.com)

Eligibility (what makes a booking "protected")

  • To qualify for protection, the stay must be booked directly on RoveTravel.com and the booking must receive an Approved screening decision from Truvi. Rejected bookings are not covered.
    • Truvi approvals are issued after Truvi screens the guest information against its proprietary databases. For a booking to be eligible, the reservation must include a verifiable email address and phone number associated with the guest.

How Hosts file a claim:

  1. Document immediately. Take timestamped check-in and check-out photos/videos; retain receipts/quotes.
  2. Submit an Incident Report to Rove. File as soon as possible, no later than 10 days after check-out. How to Submit an Incident Report (step-by-step): https://help.truvi.com/help/incident-submission-guide
  3. Acknowledgment & review. Truvi typically acknowledges within ~3 business days and may request more evidence.
  4. Decision timeline. After complete evidence is received, Truvi targets a settlement decision within 30 business days; payments generally process 3–5 business days after bank details are confirmed.

Tip for Hosts: Truvi's FAQ states incidents should generally be reported within 10 days after guest check-out.

Damage protection is administered by Truvi Technologies Ltd.; it is not an insurance policy. Their program is insurance-backed, and all payments and limits are subject to Truvi's terms, and adjudication. Rove's program provides limits up to $5,000,000 per eligible booking subject to Rove’s Terms & Conditions and Truvi STR Protection Terms & Conditions: https://help.truvi.com/learning-hub/terms-conditions-str-protection-