Rove Host & Guest Terms of Service

Effective for new Users upon acceptance.

Last updated: November 23rd, 2025.

Rove Terms of Service (U.S.)

Effective for new Users upon acceptance

These Terms of Service (the “Terms”) are a binding agreement between Rove Ventures Inc. (“Rove,” “Rove Travel,” “we,” “us,” or “our”) and any person or entity, whether a Host or a Guest, that uses Rove’s platform (“you”, “your”, or words of similar effect). By creating an account, submitting an inquiry, booking or paying for a stay through RoveTravel.com (the “Booking Site”) or an integrated Channel (e.g., Airbnb, Vrbo, Booking.com), staying at a Property (as a Guest), or by listing/connecting a Property, using our software, services, and/or integrations, or accepting a reservation via the Booking Site or a connected Channel (as a Host), you agree to these Terms and to the policies incorporated. If there is a conflict between provisions that apply generally and role-specific provisions (Guests Terms of Service) or (Host Terms of Service), the more role-specific provision controls for that role. Rove provides a Platform that enables Hosts to publish Listings and Guests to discover and book them. Except where a Listing is expressly identified as a “Rove-Managed Listing,” Rove and its affiliates do not own, control, manage, operate, or supply any Listings or Host Services, and are not a party to any contracts or agreements between Hosts and Guests. Any rental, license, lease, or occupancy agreement is solely between the applicable Host and Guest. Rove may provide customer support, payment processing, dispute tools and resolutions, content moderation, and other Platform features, but does not direct or control Hosts or Guests or the manner or method of any Host Services. Rove does not act as an agent for any Member in any capacity, except as expressly described in the Payments Terms of Service, where Rove (or its affiliate) acts as a limited payments collection agent.

Key Definitions

Platform: Rove’s websites, apps, dashboards, APIs, Channel integrations, and the Booking Site.
User: A Guest or a Host.
Guest: An individual who books or stays at a Property.
Host: A property owner or manager who lists or manages a Property.
Listing: A property or unit made available for stays through the Platform or Channels.
Host Services: Services a Host provides/arranges for a Listing (e.g., furnishing, cleaning, access, maintenance, habitability/safety, during-stay communications, legal compliance).
Guest Experience: The end-to-end Guest experience for a reservation (inquiry, booking, instructions, check-in/out, access, cleanliness, systems functionality, amenities, support, issue resolution).
Payout: Net amounts distributed to a Host for reservations after fees, adjustments, refunds, chargebacks, and tax withholdings.
Program(s): Rove’s current service tier RoveLite.
Add-On Services: Optional modules or services offered by Rove or partners (e.g., payments, messaging, analytics, insurance).
Member: Any registered User (Host or Guest)
Property: A Listing booked by a Guest for a stay.
Booking Site: RoveTravel.com, including its checkout.
Channels: Third-party online travel agencies integrated with the Platform (e.g., Airbnb, Vrbo, Booking.com).
Distribution Channels: The Booking Site and Channels, collectively (used for fee and pricing-alignment purposes).
Channel Fees (also “Service Fees”): Any guest-paid or host-paid fees charged by a Distribution Channel for facilitating a reservation, including Rove’s direct-booking fee on the Booking Site and any fees charged by third-party Channels. References to “Service Fees” and “Channel Fees” mean the same thing.
Owner: The individual or entity with the legal right to use, control, and dispose of a Property, as proven by a registered deed.

Guest Terms of Service

Searching & Booking on RoveTravel.com
1. You can search for Listings on RoveTravel.com using criteria such as destination, dates, number of guests, property type, amenities, and other filters. Search results are ranked by relevance to your query and other operational signals that may include, without limitation, price, availability, Reviews, Host responsiveness, cancellation/issue history, popularity, prior trips and saved Listings, Host requirements (e.g., minimum or maximum nights), and compliance with Platform policies. Rove does not guarantee any particular placement or ranking and may adjust how results are ordered over time.
2. Booking. When you book a Listing, you agree to pay the Total Price, which includes the Listing price, any disclosed Host fees (e.g., cleaning), Rove’s service fee (for direct bookings where applicable), taxes, and any other items identified during checkout. If you choose to pay in a currency that differs from the Listing currency, the price you see may reflect currency conversion and rounding determined by Rove or its payments provider; your card issuer may charge additional fees. You also authorize Rove (or its payments affiliate) to charge your payment method for any amounts due under these Terms, including approved booking modifications, security deposits, damages, rule violations, late checkout/overstay, or other amounts and applicable policies. A contract for Host Services (a “Reservation”) is formed directly between you and the Host when you receive a booking confirmation (except for expressly identified Rove-Managed Listings, where different contracting structures may apply as disclosed). By making a Reservation, you agree to the terms of that contract, which include these Terms, the cancellation policy, House Rules, fees, and any other requirements shown in the Listing or at checkout. Please review all terms before booking.
Reservations. A Reservation grants you a limited license to enter, occupy, and use the Property for the reservation period, subject to these Terms, the Reservation terms, House Rules, and applicable law. The Host may enter the Property to the extent (i) reasonably necessary, (ii) permitted by your agreement with the Host, and (iii) permitted by law (e.g., urgent maintenance or safety). You must depart by the published checkout time and may not exceed the maximum allowed guests. If you stay past checkout without consent, you may be subject to additional charges as set forth in Section 4.6 and you may be removed as permitted by applicable law.
1. Eligibility; Accounts; Verification. The primary booking guest must be of legal contracting age for the state where the Property is located (typically 18; 19 in Alabama and Nebraska; 21 in Mississippi). A valid government-issued photo ID and a valid payment method in the primary booking guest’s name are required to book and may be required at check-in. You must keep your account information accurate and credentials secure. Rove may require identity/KYC verification or watchlist screening as permitted by law. Minors may stay only as permitted by law and the Listing, with a responsible adult Guest who meets these requirements.
2. Background Checks; Additional Screening Requirements. To the extent permitted by law and as disclosed on the Listing or during checkout, Rove (or its third-party screening provider) may require identity verification and/or a background check after booking and before check-in. You agree to timely provide all information, authorizations, and consents requested. Failure to complete the required screening may result in immediate cancellation of the reservation, and any cancellation penalties or fees stated in the Listing or applicable cancellation policy may apply for failure to comply with booking requirements. If the Property requires additional screening or approval (e.g., condominium/co-op board, building management, HOA, landlord), you must complete the stated application and screening steps. If you are not approved despite timely completion, your reservation may be canceled without Guest-imposed penalties, though third-party application/screening fees are typically nonrefundable and are not controlled by Rove. Rove and the Host are not responsible for delays or denials attributable to such third parties.
Contracting Parties; House Rules.
1. Channels: For Channel bookings, your contract is with the Host under the Channel’s rules.
2. Direct bookings: For Booking Site reservations, your contract is with the Host (or as identified at checkout for 30+ night leases). You must follow House Rules, building/HOA rules, occupancy limits, and any fees disclosed in the Listing or at checkout.
Cancellations, Reservation Issues, and Modifications.
1. Direct bookings (Booking Site). Refunds are determined by the cancellation policy shown at checkout. If a Reservation Issue occurs or a Force Majeure Event arises, Rove may rebook or refund in its discretion under applicable policy; Host payouts may be reduced accordingly. Rove may delay disbursements while it assesses refund eligibility.
2. Channel bookings. Channel cancellation/rebooking/major-event policies control Channel reservations; Rove may pass through any reductions/holds/clawbacks to reflect refunds/credits issued under those policies.
3. Damage, Deposits, and Amounts You Owe. You are responsible for damage, loss, excessive cleaning, unauthorized late checkout/overstay, fines, or fees caused by you or your invitees. Cooperate in any claim and authorize Rove to charge your payment method or apply security deposits/offsets to satisfy determined amounts, consistent with policy and law. If you fail to pay, Rove may pursue lawful collection (you are responsible for reasonable collection costs as permitted by law). Any claim for property damage, missing items, excessive checkout/overstay fees, or rule violations must be submitted through the Platform with supporting evidence within fourteen (14) days after checkout (or before the next guest checks in, whichever is earlier). Claims submitted after that period may be denied.
4. Security Deposits. Where a security deposit or credit card pre-authorization applies, Rove (or its payments provider) may require a cash security deposit (not to exceed one month’s rent) or place an authorization hold up to 48 hours before arrival. If no claim is filed within the 14-day damage-claim window (or before the next guest checks in, whichever is earlier), the hold will automatically expire in accordance with your card issuer’s timelines.
5. Anti-Circumvention. You will not solicit or complete payment for a Rove-connected inquiry or booking off the Platform/Channel, nor request Host contact details to bypass Rove. Rove may cancel reservations, remove content, suspend access, and take other lawful actions where circumvention is suspected.
6. Overstay/Holdover. If you stay past checkout without consent, you may owe up to 150% of the prorated nightly rate per day, plus reasonable costs to regain possession and rebooking/relocation expenses. For 30+ night leases, the lease’s holdover schedule applies.
Guest Standards of Conduct. You must comply with all House Rules, building/HOA rules, check/checkout procedures, and applicable laws and ordinances at all times. You much comply with nondiscrimination and anti-harassment laws and Rove’s Content/Review Policy. You are responsible for your invitees, visitors, and any other occupants (“Guest Parties”). Violations of this Section 5 are a material breach of these Terms and may result in the following, in Rove’s or the Host’s sole discretion and as permitted by applicable law: (a) immediate removal from the Property and cancellation of the remaining stay; (b) no refund for unused nights to the maximum extent permitted by law; and (c) charges for related costs, including additional cleaning, repairs, remediation (e.g., a minimum $500 smoking remediation), reasonable fines or fees specified in the House Rules, overstay/late-checkout fees, and any third-party costs (e.g., security response). Rove may also take Platform actions (review removal/hiding, account suspension, or termination). If a fines/fees schedule applies to the Property, it will be disclosed in the Listing or House Rules. Without limiting the foregoing, you and your Guest Parties must not violate any of the following terms.
1. Quiet Enjoyment. You and your Guest Parties must notdisturb the quiet enjoyment of neighbors or other occupants. You and your Guest Parties must not create a nuisance or commit waste in or about the Property, including excessive noise, odors, vibrations, or other conduct that interferes with health, safety, or peaceful use of nearby premises. Violations are a material breach of these Terms.
2. Maintenance; Repair Access. You and your Guest Parties must keep the Property in a clean and sanitary condition and only use appliances, fixtures, and systems in a reasonable manner, ordinary wear and tear excepted. You must promptly report maintenance or safety issues to the Host or through the Platform and reasonably cooperate in facilitating repairs. Unauthorized alterations or repairs are prohibited and may not be reimbursed. You are responsible for damage or costs caused by your negligence, misuse, or violation of these Terms or House Rules.
3. Compliance with Laws, Rules, and HOA/Building Policies. You and your Guest Parties must comply with all applicable laws and ordinances (including fire, health, and occupancy codes), all House Rules, and any valid building/HOA/landlord requirements disclosed in the Listing or during checkout. If a building/HOA/landlord requires an application, registration, or approval, you must timely complete the process and comply with any lawful conditions of approval.
4. Responsibility for Guest Parties. You are responsible and liable for the conduct of your Guest Parties and for any damage, loss, fines, violations, or costs they cause. All Guest Parties must comply with these Terms, House Rules, and applicable law.
5. Commercial or Unlawful Use.You and your Guest Parties must notuse the Property for any commercial or unlawful purpose, including but not limited to using, manufacturing, selling, storing, or transporting illegal drugs or contraband; operating events open to the public; ticketed functions; pop-up retail; or similar uses.
6. Filming/Photography.You and your Guest Parties must notconduct commercial filming, photography, or content production without the Host’s prior written consent (and, where required, a location agreement, proof of insurance, and permits).
7. Parties/Events.You and your Guest Parties must nothost any party, event, or gathering that exceeds the maximum allowed occupants or violates House Rules without prior written consent.
8. Safety & Systems.You and your Guest Parties must nottamper with or disable safety or security devices (e.g., smoke/CO detectors, exterior cameras, noise monitors); block egress; overload utilities; or do any other actions, or omit to do any actions, which cause a violation of applicable laws, rules, regulations, ordinances, or codes related to safety of properties; or do any other actions, or omit to do any actions, which pose a threat to You, the Guest Parties, or any other individuals whether at the Property or elsewhere.
9. Weapons/Hazardous Materials. You and your Guest Parties must notpossess prohibited weapons or bring hazardous or flammable materials to the Property.
10. Occupancy/Use Limits. You and your Guest Parties must notexceed stated occupancy, parking, pet, or use limits; sublet, assign, or transfer the booking to any third party.
11. Smoking/Vaping.You and your Guest Parties must not smoke or vape anywhere the House Rules prohibit (including balconies and shared areas).
12. Pets/Animals. Bring animals without prior written approval where required (this does not limit legally required accommodations for service/assistance animals under applicable law).
13. Access & Repairs. You much report issues promptly. Host (or agent) may enter with reasonable notice (or immediately in an emergency) for repairs/safety/legal reasons.
14. No Subletting/Assignment. You may not engage in subletting, assignment, or third-party booking transfers.
15. Checkout Duties. you and your Guest Parties must return all keys/access devices, remove personal items, and leave the Property in substantially the same condition (ordinary wear and tear excepted).
16. Property at Your Risk. Rove and Hosts do not insure your personal property; consider renters/travel insurance. Hosts may require renters insurance at their discretion.
17. Amenities Risk.Your use, and your Guest Parties’ use, of pools/hot tubs/gyms/docks is at your own risk; supervise children and follow posted rules.
18. Unavailability. If a Property becomes unavailable for reasons beyond control, Rove/Host may offer a comparable alternative or refund for unused nights.

Host Terms: Sections 6-20 shall apply to Hosts and “you” or “your” as used in such sections shall refer to Hosts only. All other sections (i.e., Sections 1-5 and 21-35) herein are applicable to both Hosts and Guests (unless explicitly stated otherwise in such sections) and references to “you” or “your” in such other sections shall refer to Hosts and Guests.

Your contract with Guests. For Channel bookings, you contract directly with the Guest under the Channel’s rules. For direct bookings on the Booking Site, you contract with the Guest under the terms shown at checkout and the policies incorporated here.
Status of Hosts. The relationship between Rove and each Host is that of an independent contractor, individual, or entity who uses the Platform. Hosts are not employees, agents, joint venturers, or partners of Rove for any purpose. Rove does not direct or control your Host Services, and you have complete discretion whether and when to provide Host Services, and at what price and on what terms to offer them, subject only to applicable law and the policies incorporated in these Host Terms. For the avoidance of doubt, the appointment of Rove or its affiliate as a limited payments collection agent under Section 9 is solely for accepting and remitting funds and does not create any other agency, partnership, or employment relationship.
Supplemental terms to Guests. Any additional terms you impose must be consistent with these Host Terms, our policies, and the information in your Listing, and must be clearly disclosed before booking.
E-Signatures; Electronic Records. You consent to transact electronically and to the use of electronic signatures and records (including leases for 30+ night stays). Click-through consents, in-application acceptances, electronic signatures, and agreements via email have the same legal effect as handwritten signatures. We may provide notices by email, in-product messaging, push notifications, or by posting within the Platform. Notices are deemed received when sent to the email associated with your account or when posted in your account. You consent to electronic records and signatures for all activities on the Platform.
30+ night leases. For certain jurisdictions (e.g., stays of 30+ nights), reservations are effectuated via a residential lease executed electronically for each stay. Depending on the structure and jurisdiction, the lease may be between the Guest and Rove as lessor, or the Guest and the Owner and/or Owner’s agent. Any such structure is implemented solely for compliance, payment, and risk management purposes and does not create an employment, partnership, or broader agency relationship between Rove and the Host. Operational responsibilities and control of Host Services remain with the Host unless otherwise agreed in a separate written agreement.
Accounts; Access; Integrations
1. Eligibility & accuracy. You must be able to form a binding contract, provide accurate, current, and complete information and keep credentials secure. Accounts are non-transferable.
2. Ownership or Authority to Host. You represent and warrant that, for each Listing: (i) you are the owner of the Property with the legal right to lease, license, or otherwise provide it for Guest stays; or (ii) you are an authorized manager/agent with the Owner’s express written authorization to list, manage, and host Guests at the Property, including authority to enter into leases or sub-leases and to receive payments. You further represent that hosting does not violate any jurisdiction, regulation, mortgage, lease, HOA/condominium rules, or insurance requirements, and that all required landlord/HOA/municipal approvals have been obtained. At any time, upon Rove’s request, you will promptly (and in any event within 5 business days) provide documentation evidencing ownership or such written authorization (e.g., deed, lease, management agreement, landlord/HOA approvals). Failure to provide satisfactory documentation may result in suspension or delisting of the affected Listing(s) and/or other remedies under these Host Terms until resolved. You agree to notify Rove immediately if ownership or your authority to host changes or is revoked.
3. Channel integrations; Channel selection. If you connect Channels, you authorize Rove to sync listings, calendars, rates, content, reservations, and guest data and to use channel managers as needed. Rove controls which Channels are available for distribution and on which Channels your Listings may appear. Rove may add, change, suspend, or remove any Channel at any time in Rove’s sole discretion, and Rove does not guarantee availability of any Channel or placement on any Channel. You must ,eep Channel credentials valid - disconnections can affect distribution and reservations.
4. Add-On Services & third parties. Some features (payments, background checks, insurance) are provided by Rove or third parties and may carry their own terms; your use of such features constitutes acceptance of the respective features’ terms.
5. APIs; Security; Rate Limits (if applicable). Access keys are personal and must be kept confidential. You will not probe, scan, or test the vulnerability of the Platform, exceed published rate limits, or use any APIs to create competing services. Rove may suspend API access for abuse or security concerns.
Listing Obligations & Host Standards
1. Accurate listings; Material Changes. You agree to keep Listing content (description, amenities, fees, rules, availability, photos) complete and accurate and promptly update calendars. You must ensure that each Property materially matches its Listing at check-in. If, in Rove’s sole discretion, a Property presents material cosmetic or structural changes or other material variances from the Listing (including but not limited to removed or non-functional amenities, significant construction/renovation impacts, cleanliness or habitability deficiencies, or safety hazards), Rove may cancel the reservation or refund/reimburse the Guest in whole or in part and, if needed, relocate the Guest. All such amounts (including any relocation costs) will be at the Owner’s expense and may be offset against current or future Payouts or invoiced to you. Rove’s service fee is nonrefundable in these circumstances (and Rove may retain it), except where otherwise required by law. You must promptly update Listings to reflect any changes and notify Rove in advance of material changes; failure to do so is a material breach and may result in delisting, suspension, or termination in addition to the foregoing remedies, any other remedies set forth in these Terms, and any other remedies or recoveries available under applicable law.
2. Legal compliance. You are solely responsible for complying with all applicable laws, HOA or lease restrictions, permits, registrations, taxes, minimum-stay rules, guest registries, and reporting requirements. Because regulations frequently change, refer to the Compliance & Tax Reporting FAQ. You acknowledge and agree that maintaining compliance is your responsibility, and Rove bears no obligation to monitor or ensure your compliance.
3. Host Insurance. Host shall, at its own expense and at all times during the Term and for 1 year after, maintain adequate property and fire insurance as well as a comprehensive commercial liability insurance policy with a minimum coverage of $1,000,000 per occurrence for bodily injury and property damage that covers intended rental activity. Host agrees that its insurance policies are primary over other valid and collectible insurance for all occurrences and incidents. Host shall provide Rove with a certificate of insurance upon request.
4. Nondiscrimination & conduct. Comply with applicable nondiscrimination, anti-harassment, and safety laws and our Content/Review Policies.
5. Security Cameras & Monitoring. No indoor cameras or recording devices are permitted. Outdoor-only cameras and lawful noise-monitoring devices are allowed only where permitted by law and must be prominently disclosed in the Listing and pre-arrival materials. Hidden or undisclosed cameras are strictly prohibited. Violation may result in immediate cancellation, refunds or relocations at Host’s expense, delisting, and other remedies under these Host Terms.
6. Host Ground Rules. Host will (i) maintain accurate Listings and timely communications; (ii) provide clean, safe, and habitable Properties; (iii) ensure required amenities and critical systems (locks, HVAC, hot water, power) are functional at check-in; and (iv) meet the minimum rating standard. Material failures constitute a breach and may trigger remedies and suspension/delisting.
7. Accessibility Disclosures. If you advertise accessibility features, you must ensure such features exist and are accurately described. Material inaccuracies are treated as a variance and may result in cancellation/refund at Host’s expense and listing enforcement.
Platform Rules; Anti-Circumvention; OTA Exclusivity (Host-specific)
1. Strict no-strike anti-circumvention policy. Rove maintains a zero-tolerance policy for attempts to bypass Rove’s Platform or payment systems. If a Guest inquires via RoveTravel.com or any Channel integrated through the Platform and the Host solicits, steers, or accepts an off-Platform transaction, Rove may, in its sole discretion and without prior notice: (i) immediately terminate or suspend Host services and access; (ii) delist some or all Listings; (iii) remove or hide reviews and ratings on the Platform; (iv) cancel upcoming reservations (with refunds to Guests) at the Host’s cost; (v) assess administrative fees and/or offsets against payouts; and (vi) pursue any other remedies allowed by law or policy, including notifying Channels.
2. Non-Solicitation & Host Poaching Prohibited. Any Guest Contact Information (names, phone numbers, email addresses, messaging handles, social profiles, and other identifiers obtained via the Platform or Rove-Distributed OTAs) may be used solely to facilitate the specific reservation and lawful purposes under these Host Terms. Without Rove’s prior written consent, you will not: (a) add Guests to marketing lists or send promotional messages unrelated to the booked stay; (b) solicit, steer, or accept any off-Platform or competing-platform booking from a Guest who contacted you or booked via the Platform or a Rove-Distributed OTA; (c) promote properties or services not listed and managed through the Platform; or (d) sell/transfer Guest Contact Information except as required by law. Host poaching is strictly prohibited: you may not host or re-host any Rove-referred Guest directly or through any competing platform for the same or future stays to bypass Rove.
3. Rove-Distributed OTAs. For so long as any Property is connected to the Platform, Host grants Rove the exclusive right to list, market, distribute, and procure Guests for the Property on online travel agencies and rental marketplaces that Rove supports or elects to support from time to time (“Rove-Distributed OTAs”), including without limitation the Booking Site and the Channels. Without Rove’s prior written consent, Host shall not (a) create, claim, manage, or maintain any listing for the Property on any Rove-Distributed OTA except through the Platform; (b) use any other channel manager/PMS/distributor to place or manage the Property on any Rove-Distributed OTA; (c) publish duplicate/alias/shadow/derivative listings; or (d) override or bypass Platform syncing (rates, availability, content). All calendars, pricing, and content for Rove-Distributed OTAs must be managed through the Platform. Rove may add, change, suspend, or remove Rove-Distributed OTAs at any time in its sole discretion and does not guarantee availability of any OTA. Remedies include suspension/delisting, required removal of non-compliant listings, OTA notification, cancellation of conflicting reservations at Host’s expense, removal/hiding of reviews, offsets, and/or termination.
4. Off-Platform Fees & Upsells. Charging, collecting, or arranging any reservation-related amounts off-Platform (including but not limited to pool heat, parking, resort, linen, or administrative fees) is prohibited. Examples includerequesting “cash on arrival” for mandatory items such as pool heat, resort fees, parking, or linens. Such amounts must be disclosed in the Listing and processed through Platform or Channel payments. Rove may refund improperly collected amounts to Guests and offset such amounts against Host payouts.
5. Circumvention Fees. If we reasonably determine that you have circumvented the Platform or poached a Guest (including by steering, accepting, or renewing any stay, lease, or occupancy with a Guest off-Platform after they inquired or booked via the Platform or a Rove-Distributed OTA), then in addition to other remedies under these Terms we may charge you, or offset against your Payouts, an amount equal to: (a) the Channel Fees (including any Rove service fee or similar platform fee) that would have applied to each such stay, extension, or lease term; and (b) if the Property is or was under a Rove management or brokerage program, the Management or brokerage fee that would have been payable for the same period.
Reservations, Cancellations, Modifications
1. Channel bookings. The Channel’s booking, cancellation, and fee rules govern (in addition to these Host Terms where consistent).
2. Direct bookings. For direct bookings on the Booking Site, Rove’s cancellation policy applies and is displayed at checkout.
3. Payment-timing features. If a Channel or the Booking Site supports pay-later/installments, a reservation may appear confirmed while payment settles; non-payment may auto-cancel and holds may block rebooking; Payout timing follows the applicable payment policy.
4. Host cancellations. If you cancel, you authorize Rove (or the Channel) to issue refunds/credits per policy and to apply penalties, offsets, or metrics that affect distribution.
5. Complaint Handling & Damage Claims. Hosts must cooperate in good faith to resolve Guest complaints and damage claims, provide requested evidence (photos, invoices, access logs), and respond within timelines Rove or the Channel sets. Failure to cooperate may result in an adverse resolution, offsets, or delisting. Any claim for property damage, missing items, excessive cleaning, late checkout/overstay, or other rule violations must be submitted through the Platform with reasonable supporting evidence within fourteen (14) days after checkout (or before the next guest checks in, whichever is earlier). Claims submitted after this period may be denied.
6. Cancellations & Reservation Issues. If a Guest cancels a reservation made on the Booking Site, your payout is determined by the cancellation policy shown for that reservation at checkout (as updated from time to time). Rove may delay release of any payout while it evaluates refund eligibility, and Rove adjudicates refunds in its sole discretion.
7. Host cancellations. You should not cancel on a Guest absent a valid reason under Force Majeure Event or applicable law. If you cancel without a valid reason, Rove may impose a cancellation fee and other consequences, including Program-Specific Terms (e.g., penalties based on proximity to check-in), delisting, and metrics that may affect distribution and Channel ranking.
8. Reservation Issues (Direct Bookings). A “Reservation Issue” means any of: (i) material inaccuracy between the Listing and the Property; (ii) denial of access at check-in; (iii) material cleanliness, habitability, or safety deficiencies (including utilities or critical systems not functioning); (iv) material amenity removals or construction impacts; or (v) Host-initiated cancellations or forced early check-out. If a Reservation Issue occurs, or a Force Majeure Event arises, Rove may, in its sole discretion, rebook the Guest and/or refund all or part of the amount paid. Your payout will be reduced by the amount Rove refunds or credits to the Guest and by any reasonable relocation or associated costs Rove incurs. If a Guest receives a refund after you’ve been paid, Rove may recover those amounts from you, including by offset against future payouts or invoicing you.
9. Channels. For Channel bookings, the Channel’s rebooking/refund and major-event policies govern, and Rove may pass through any reductions, holds, clawbacks, or offsets to your payout to reflect refunds/credits issued under those policies.
10. Booking Modifications. Hosts and Guests are responsible for any booking modification they agree to via the Platform, a Channel, or Rove customer support (e.g., changing dates, guest count, add-ons). You agree to pay or accept any additional amounts, fees, or taxes associated with a valid modification and to honor the reservation as modified. Unauthorized changes outside Platform/Channel tools are prohibited; Rove may adjust payouts and/or issue refunds to reflect the valid modification.
Fees, Pricing, Taxes, and Payouts. You set base rates and allowed charges (e.g., cleaning, pet) and will not add undisclosed mandatory fees after booking.
1. Channel Fees; Direct-Booking Fee. Channel Fees may apply to reservations and are charged by the applicable Distribution Channel. For direct bookings on the Booking Site, Rove charges a direct-booking Channel Fee (the “Rove service fee”) shown at checkout (currently 12% unless otherwise stated). For reservations made on third-party Channels, applicable Channel Fees are set by the Channel and may change; Rove may pass through or reflect such fees in payouts, statements, or invoices. Except as required by law or stated at checkout, Channel Fees are nonrefundable after any free-cancellation window ends. Rove may change the direct-booking Channel Fee prospectively with notice as provided in these Terms.
2. Taxes. You are responsible for determining, collecting, and remitting all applicable taxes, and for ensuring accuracy and compliance. In certain jurisdictions for direct bookings, Rove may be required to collect and remit specified taxes; you remain responsible for all other taxes. See the Compliance & Tax Reporting FAQ for details.
3. Tax Withholding. Where required by law, Rove (or its payments affiliates) may collect and/or report your tax information and withhold taxes from payouts. If you do not timely provide satisfactory tax documentation (e.g., TIN, W-9/W-8, VAT/GST IDs), Rove may withhold payouts up to the amount required by law until you do. You authorize Rove to issue on your behalf invoices, self-billed invoices, credit notes, or similar documents for VAT, GST, consumption, or other indirect taxes relating to your Host Services, and you agree not to issue duplicates and to keep your tax details current. You remain responsible for any taxes beyond amounts withheld.
4. Currency & FX. If currency conversion applies, we may use third-party exchange rates and apply rounding. Rove is not liable for differences or losses from currency conversion or exchange rate fluctuations. You bear the risk of such variances.
5. Distribution Channel Price Alignment. You authorize Rove to adjust Guest-facing prices across Distribution Channels to keep pricing reasonably consistent after considering Channel Fees, taxes, currency conversion, and rounding. Because the Booking Site typically has lower Channel Fees than some third-party Channels, Guest totals on the Booking Site may be lower for the same base rate. Price alignment may raise or lower prices shown on a given Distribution Channel and affect payouts consistent with that channel’s rules; statements reflect realized amounts. Rove does not guarantee universal price parity, ranking, or availability on any Channel, and may modify, suspend, or discontinue price alignment at any time to comply with law or Channel requirements. You remain responsible for complying with any statutory or contractual parity obligations applicable to your operations and must promptly inform Rove of any that would restrict these adjustments.
Payments; Limited Payments Agent; Chargebacks
1. Limited payments agent. For direct bookings and, where applicable, Channel reservations, you appoint Rove (or its payments affiliate/service provider) as your limited payments collection agent to accept funds from Guests and remit Payouts to you, subject to refunds, adjustments, chargebacks, and holds. This limited agency exists solely for payment collection and remittance as described herein.
2. Payout timing; processing fee. Payout timing depends on Channel and checkout rules, as well as Rove’s risk controls (e.g., fraud checks, pay-later windows). Rove may charge a Payout Processing Fee of 0.15% on Payouts, deducted prior to disbursement.
3. Chargebacks & offsets. You authorize Rove to offset against future Payouts (or invoice you) for refunds, chargebacks, adjustments, fines, or fees; you will cooperate in dispute responses.
4. Reserves & holds. We may establish reserves or delay Payouts where fraud, non-performance, regulatory, or chargeback risk is suspected.
5. Insufficient Funds. If amounts owed by you to Rove exceed amounts available from your Payouts, Rove may invoice you directly. You agree to pay within ten (10) days; Rove may pursue lawful collection. You are responsible for reasonable costs of collection, including attorneys’ fees. Past-due invoices may accrue interest at 1.0% per month (or the maximum allowed by law), plus reasonable collection costs (including attorneys’ fees).
6. KYC; Sanctions. Payouts are conditioned on completion of Know-Your-Customer and tax reporting requirements (e.g., W-9/1099) and any screening required by law (including sanctions lists). Rove may place holds/reserves, withhold/offset amounts, or suspend payouts to comply with law or manage fraud/credit risk.You represent you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions and are not a denied or restricted party. You will not use the Platform in violation of applicable export control, sanctions, or anti-money-laundering laws. Rove may screen, suspend, or terminate access, or withhold payouts, to comply with law.
7. Unclaimed Property. If Rove cannot pay you because contact or payout details are invalid or you fail to claim funds, Rove may be required to remit amounts to the appropriate government authority under escheat/unclaimed property laws after required notices. Administrative costs may be deducted as permitted by law.
8. Operational risks. Calendar holds from pay-later or failed payments can block prime dates; you accept associated opportunity-cost risk.
Audit Rights. To verify compliance with these Host Terms and Applicable Laws, Rove may request information and conduct remote or on-site audits of a Host’s Listings and operations on reasonable advance notice (generally ≥ 5 business days, or less where required by law, risk, or active guest-safety issues). You agree to promptly (within 10 business days) provide documents and data reasonably requested by Rove, which may include: permits, licenses, registrations, insurance certificates and endorsements, inspection reports, safety/CO/smoke detector logs, maintenance records, cleaning/turnover checklists, and tax records (including occupancy-tax filings and remittances). If an audit identifies material non-compliance, Rove may terminate and recover reasonable audit costs at its discretion.
Subcontracting; Co-Hosts; Staff and Vendors. You may engage co-hosts, cleaners, maintenance providers, security, or other vendors to perform Host Services, but you remain fully responsible and liable for their acts, omissions, and compliance with these Host Terms and Applicable Laws (including wage/hour, workers’ compensation, and right-to-work requirements). You must ensure such parties are properly licensed/insured, follow required safety and access protocols, and are bound by written terms that require compliance with these Host Terms, Rove’s policies, and data-protection standards. Rove has no employment, agency, or supervisory relationship with such parties unless expressly agreed in writing. Any co-host payout splits or internal arrangements are between you and your co-hosts/vendors. Rove is not a party to such arrangements and will not manage internal settlements unless expressly offered in the Platform; you remain responsible for the Listing and all Host obligations.
Effect of Termination on Listings and Channels. Upon any cancellation or termination of these Host Terms by either party for any reason, Rove will promptly cease distribution and terminate, delist, or disable all Listings from the Booking Site and from any connected or Rove-managed Channels, and will withdraw any related authorizations or integrations. Subject to existing, already-accepted reservation agreements (which you remain obligated to honor unless canceled under applicable policy or law), you acknowledge and agree that you may lose access to, control over, and/or the continued availability of your Listings on such Channels—including listing pages/URLs, rankings, reviews, wishlists/saves, and other Channel artifacts. Rove controls the Listings and Channel connections used through the Platform and does not guarantee continuity, portability, or re-creation of any Listing, and has no obligation to transfer, preserve, or reinstate any Listing, reviews, or related data after termination. Rove is not responsible or liable for any loss of Listings, bookings, reviews, goodwill, or other damages arising from such delisting or Channel actions, and may maintain limited access solely to administer existing reservations, process refunds/chargebacks, and reconcile final payouts or offsets.
Program-Specific Terms — RoveLite[1]
1. Service model. Rove markets the property across its network and select Channels (including but not limited to RoveTravel.com, Airbnb, Vrbo, and others at Rove’s discretion). Duplicative or unauthorized listings are prohibited and may result in termination. Hosts must maintain real-time calendar accuracy via the Owner Portal; failure to respond to availability checks may pause listings.
2. Ratings floor. Hosts must maintain a rolling 4.70/5 average rating per property; notice will be provided to Hosts if their rolling average rating falls below 4.70/5; failure of the Host to improve their rating to meet or exceed the rolling average rating of 4.70/7 within 15 days after notice may result in delisting.
3. Cancellations & penalties. Host-initiated cancellations trigger guest refunds, relocation costs, third-party fees, the Rove fees, and penalties based on proximity to check-in (for example, and without limitation, ≥30 days: 10%; 48h–30d: 25%; ≤48h/after check-in: 50%; floors/ceilings apply). Repeated late cancellations may result in delisting a property.
4. Supplies, cleaning, and maintenance. Hosts purchase/stock required supplies and coordinate between-stay cleaning; Hosts are solely responsible for on-site maintenance (including pools/spas where applicable) and for habitability fixes (locks, power, water, HVAC, leaks, infestations) within required timeframes.
5. Security deposits & damage protection. Security deposits may apply under the Rental/Lease Agreement. All rentals will have either Channel protection or up to US $5,000,000 in property damage protection provided by Truvi when booked on RoveTravel.com. Claims processes apply. This damage protection is supplemental and does not replace, reduce, or satisfy a homeowner’s requirement to maintain primary property and liability insurance. Homeowners and/or Hosts remain solely responsible for maintaining adequate insurance coverage; Truvi protection applies only as secondary coverage, subject to its terms.

General Terms

Content, IP & DMCA
1. User Content License. By submitting content to the Platform (including reviews, photos, text, messages), you grant Rove a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, reproduce, adapt, publish, distribute, publicly display, and otherwise use such content to operate, protect, and promote the Platform and Listings. You represent you have all rights necessary and your content doesn’t infringe any third-party rights.
2. Host Listing Content. Hosts grant Rove the foregoing license specifically for Listing content (including photos/descriptions/availability/amenities), among other things, across Rove, partner placements, and integrated Channels.
3. Professional Photography (Host-specific). If Rove arranges and pays for professional photography of a Property, as between Hosts and Rove, Rove owns the IP in those photos. A Host may request a transfer of ownership by paying an agreed upon one-time fee, after which Rove will assign ownership; If any such assignment takes place, Rove shall be entitled to retain a perpetual, worldwide, royalty-free, irrevocable license to use such photos for business, advertising, promotional, and marketing purposes.
4. Trademarks/Brand. Rove’s names, logos, and brand assets may not be used without prior written permission.
5. DMCA / Copyright. Rove respects IP rights and will remove content upon proper notice under 17 U.S.C. §512. Send notices to support@rovetravel.com. Rove may terminate accounts of repeat infringers in appropriate circumstances.
Reviews & Ratings
1. Two-sided reviews. After stays, Rove may enable Hosts and Guests to review each other. Reviews must be accurate, relevant, and respectful. Reviews are not verified for accuracy and may be incorrect or misleading. We may remove or limit reviews that violate policy, subject to Rove’s Host and Guest Review Policy.
2. Publication. Hosts and Guests generally have 14 days after checkout to submit reviews; publication occurs when both parties submit or the window closes.
3. Content standards. Reviews and other content must comply with the Host & Guest Content Policy (e.g., no discrimination, privacy violations, IP infringement).
Platform Rules; Monitoring & Enforcement
1. Use Restrictions. Users will not: (i) scrape, hack, reverse engineer, or impair the Platform; (ii) use bots/crawlers; (iii) circumvent security, fees, or payment systems; (iv) misuse, sell, or resell personal data; or (v) solicit/accept payment for a Rove-connected inquiry/booking off-Platform/Channel. Rove does not guarantee the existence, quality, safety, suitability, legality, performance, or accuracy of any Listing or Host Services.
2. Modifications. Valid booking modifications approved via the Platform, Channel, or Rove support adjusting price/taxes/fees accordingly. Unauthorized off-Platform changes are not permitted and may be reversed.
3. Reservation Issues. Guests must notify Rove within 72 hours of discovering a Reservation Issue and provide reasonable evidence (e.g., photos, communications, third-party confirmation) of such Reservation Issue. Rove will determine eligibility for rebooking or refunds based on available evidence.
4. Monitoring. To operate, secure, and improve the Platform and enforce policy, Rove may review or analyze on-Platform communications and content in accordance with law and our Privacy Policy.
5. Content Moderation. Rove may remove, edit, or decline to display content that violates law or policy, is misleading, or risks user safety, and may notify authorities where required.
6. Enforcement Measures. Rove may suspend, deactivate, or remove accounts, content, or Listings to protect users, enforce policies, comply with law, manage risk, or prevent circumvention.
7. Host-only Add-Ons. Additional Host-specific obligations/remedies (e.g., OTA exclusivity, no-strike anti-circumvention, off-Platform fees, delisting/OTA notifications, payout offsets) are set out in the Host Terms of Service.
8. Service & Assistance Animals. To the extent required by applicable law (including the ADA, FHA, and state/local equivalents), Listings must accommodate service animals and, where housing laws apply, assistance animals. Any “no-pets” House Rules do not limit legally required accommodations for service/assistance animals under applicable law. Hosts may not charge pet fees, pet rent, or pet deposits for such animals, though the Guest remains responsible for damage, excessive cleaning, or rule violations actually caused by the animal. Permissible inquiries are limited by law (e.g., the ADA’s two questions for service animals and, where applicable, reasonable documentation for assistance animals). Requests for medical details or proof of disability are prohibited. Animals must be housebroken and under the Guest’s control; a Host may require removal or cancel if the animal is out of control and the handler does not take effective action, is not housebroken, or poses a direct threat that cannot be reduced by reasonable modifications. If a building/HOA requires registration or approval, the Guest must complete any lawful process stated in the Listing and the Host must cooperate with legally required accommodations for service/assistance animals under applicable law. Knowingly misrepresenting an animal is a violation of these Terms.
9. Platform Disputes; Determinations. Rove may (but is not obligated to) administer Guest–Host disputes arising from reservations made through the Platform or Rove-managed Channels. Users must cooperate in good faith and timely provide requested information and evidence. Rove may implement resolutions it deems appropriate, including refunds or credits to Guests, rebookings, payout reductions or offsets, charging a Guest’s payment method for approved amounts, canceling or modifying reservations, and account or listing measures. Rove’s determination is final and binding for Platform purposes (including refunds, credits, offsets, and on-Platform remedies), subject to a one-time administrative review within 7 days only if new, material evidence is provided. For reservations made on third-party Channels, the Channel’s policies and determinations govern and may be passed through. Rove is not a court, arbitrator, mediator, property manager, or legal representative; its determinations do not adjudicate legal liability. Nothing herein limits rights under the Dispute Resolution/Arbitration section, but pending any legal process, Rove’s Platform determination will control on-Platform payouts, refunds, reservations, content, and account status. Off-Platform arrangements and payments are excluded.
Order of Precedence; Conflicts. To the fullest extent permitted by law, these Terms (including the policies in Appendix A) govern your use of the Platform and any direct booking on RoveTravel.com. If any House Rules, Listing descriptions, messages, supplemental Host/Guest terms, or other documents conflict with these Terms, these Terms control. For Channel reservations, the applicable Channel’s published terms govern reservation formation, pricing presentation, cancellations, and refunds to the extent those terms expressly state they control; otherwise, these Terms apply. These terms control payment processing and related matters. For 30+ night stays where a residential lease is executed, that lease governs tenancy-specific rights and obligations; these Terms continue to govern Platform use, content, data, reviews, anti-circumvention, and enforcement. If there is a conflict between provisions that apply generally and role-specific provisions in the Guest or Host sections, the role-specific provision controls for that role. Nothing in this section limits any non-waivable consumer or statutory rights.
Privacy; Data; Security. Rove’s Privacy Policy (Appendix A) applies to you when you use Rove’s Platform the the Privacy Policy is incorporated herein by reference. Rove may process and share necessary personal data with Hosts, Guests, service providers, and Channels to operate the Platform, fulfill reservations, manage risk/fraud, and comply with law. Users must implement reasonable safeguards for personal data they process and use such data only for lawful, disclosed purposes. The Platform is not directed to children under 13. Minors may stay only as permitted by law and the Listing, and only with a responsible adult Guest who meets age/ID requirements. If we learn we have collected personal data from a child under 13 without verifiable parental consent, we will delete it.
Communications Consent. You consent to receive transactional and informational messages about inquiries, bookings, accounts, policy updates, audits, and security via email, phone, SMS/MMS, and in-app/push (automated technologies may be used). Message/data rates may apply. Marketing calls or texts will be sent only with your prior express written consent; consent is not a condition of purchase. You may opt out of marketing SMS by replying STOP and may unsubscribe from marketing emails via the included link. You cannot opt out of essential transactional or service communications required to operate your account, comply with law, or administer reservations. We maintain records of consent and opt-outs and may use service providers to send communications as our processor.
Assumption of Risk. Travel, hosting, and use of the Platform involve inherent risks (e.g., property hazards, illness, neighborhood conditions, weather/utility outages, fraud/chargebacks, cyber incidents). To the maximum extent permitted by law, you assume these risks and agree you are not relying on Rove for legal, tax, compliance, safety, or insurance advice. (See also Part II “Operational risks” for Host-specific notes.)
Warranties; Disclaimers. The Platform, add-ons, integrations, and payment services are provided “as is” and “as available.” To the maximum extent permitted by law, Rove disclaims all warranties (express, implied, statutory), including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation. From time to time Rove may offer beta, pilot, or experimental features. They are provided “as is,” may be modified or discontinued without notice, and do not come with uptime or support commitments.
Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROVE (INCLUDING ITS AFFILIATES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBCONTRACTORS, SERVICE PROVIDERS, PAYMENT PARTNERS, AND LICENSORS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES—INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER OR SYSTEM FAILURE, COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR PERSONAL/BODILY INJURY OR EMOTIONAL DISTRESS—ARISING OUT OF OR IN CONNECTION WITH: (i) these Terms; (ii) your use of or inability to use the Platform or any Content; (iii) any communications, interactions, or meetings with Members or others you interact with through, or as a result of, the Platform; (iv) the publishing or booking of a Listing or the provision or use of any Host Services; (v) Channel policies, outages, changes, delistings, fee changes, or actions; (vi) Rove’s content moderation, review display/removal, ranking, search placement, price alignment, delisting or enforcement decisions; or (vii) Force Majeure events or third-party services outside Rove’s reasonable control—whether based on warranty, contract, tort (including negligence), strict liability, product liability, misrepresentation, or any other legal theory, and whether or not Rove has been advised of the possibility of such damages, even if any limited remedy set forth herein is found to have failed of its essential purpose. Except for Rove’s limited obligation to transmit payments actually received for a reservation to the applicable Host pursuant to these Terms (and subject to refunds, chargebacks, holds, offsets, and legal compliance), IN NO EVENT will Rove’s total aggregate liability arising out of or in connection with these Terms, the Platform, any Content, Host Services, or your interactions with any Member exceed: (a) for Guests: the total amount you paid through the Platform as a Guest for bookings during the twelve (12) months immediately preceding the event giving rise to liability; (B) for Hosts: the total amount paid to you by Rove (net of fees, adjustments, refunds, chargebacks, and withholdings) during the twelve (12) months immediately preceding the event giving rise to liability; or (c) for any other User or claimant: one hundred U.S. dollars (US$100). Multiple claims or proceedings arising out of the same facts, circumstances, or reservation constitute one claim for purposes of this cap.

SCOPE & ESSENTIAL BASIS. The foregoing limitations apply collectively to Rove and all other parties involved in creating, producing, or delivering the Platform or any Content, and to claims arising from the acts or omissions of Hosts, Guests, co-hosts, vendors, building/HOA/landlord authorities, Channels, or other third parties. These limitations and exclusions of damages are fundamental elements of the bargain between you and Rove.

NON-WAIVABLE RIGHTS. Some jurisdictions do not allow the exclusion of certain damages or the limitation of liability for personal injury caused by negligence, gross negligence, willful misconduct, or fraud. In those jurisdictions, this section applies only to the maximum extent permitted by law and does not limit liability to the extent it cannot be limited under applicable law. New Jersey Residents: nothing in these Terms limits rights or remedies that cannot be waived under New Jersey law.

Indemnification. To the maximum extent permitted by applicable law, you agree to release, defend (at Rove’s option), indemnify, and hold harmless Rove Ventures Inc. (“Rove”), its payments partners and/or affiliates, other affiliates, and their respective directors, officers, employees, agents, contractors, service providers, successors, and assigns from and against any and all claims, demands, causes of action, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and accounting costs) arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental terms, policies, standards, program rules, or Additional Legal Terms); (ii) your improper use of the Platform, any Channel, or any feature thereof; (iii) your interaction with any Member, your stay at or access to any Property, or your provision, use, or receipt of any Host Services, including without limitation any injuries, losses, or damages (whether compensatory, direct, incidental, consequential, special, exemplary, or otherwise); (iv) your failure—or Rove’s failure at your direction—to accurately determine, report, collect, or remit Taxes; (v) your violation of any law or regulation, or your infringement, misappropriation, or violation of any third-party rights (including intellectual property, privacy, or publicity rights); (vi) any Listing Content, House Rules, or other content you provide or authorize; (vii) for Hosts, the acts or omissions of your co-hosts, staff, cleaners, vendors, or other service providers; and (viii) any chargeback, refund, clawback, or adjustment attributable to your acts or omissions. Rove may, at its option, assume control of the defense and settlement of any matter subject to indemnification hereunder; otherwise, you will defend such matter with counsel reasonably acceptable to Rove. You may not settle any claim without Rove’s prior written consent if the settlement (a) imposes any obligation on Rove, (b) does not include a full and unconditional release of Rove, or (c) includes any admission of fault by Rove. Rove’s failure to promptly request indemnification does not waive its rights hereunder. You agree to indemnify and hold Rove (including its payments partners and/or affiliates, other affiliates, and their personnel) harmless from and against the foregoing regardless of Rove’s alleged negligence and howsoever the same may be caused, to the maximum extent permitted by law; provided that this clause does not limit liability to the extent such limitation is prohibited by applicable law (including, where applicable, for gross negligence, willful misconduct, or fraud).
Dispute Resolution; Arbitration; Class-Action Waiver. By using Rove’s Platform, you are agreeing to these Terms, specifically including the following Dispute Resolution, Arbitration, and Class-Action Waiver terms.
1. Claims. Before filing a claim, you must email support@RoveTravel.com with a brief description and supporting details and cooperate in attempting to reach a good-faith resolution within 30 days of sending such email. Except for small-claims or emergency injunctive relief, disputes will be resolved by binding, individual arbitration administered by the AAA under applicable rules and governed by the Federal Arbitration Act. To the fullest extent permitted by law, no class actions or class arbitrations are permitted relating to these Terms or your use of Rove’s Platform. The following exceptions apply to the forging prohibition: (a) individual claims alleging sexual assault or sexual harassment; (b) IP infringement; (c) requests for emergency injunctive relief.
2. Seat/venue: The seat and venue of all arbitration actions shall be New York, New York (with video hearings as appropriate).
3. Mass Arbitration Protocol: If 25+ substantially similar demands are filed by/with the same counsel or coordinated entities, AAA multiple-case procedures apply and the parties will confer to batch/stage proceedings; fees will be apportioned under AAA rules and applicable law.
4. Jury Trial Waiver: all parties waive the right to a jury trial for arbitrable disputes.
5. Public Injunctive Relief (California). Nothing in these Terms precludes a party from seeking public injunctive relief to the extent required by California law or any other applicable law. The arbitrator may award such relief where permitted; if a court determines arbitration of a request for public injunctive relief is unavailable, that request may proceed in court while all other claims proceed in arbitration.
6. Administrator & Mass Arbitration. Arbitrations will proceed under the AAA Consumer Rules, including any Mass Arbitration or multiple-case procedures then in effect. Any batching, bellwether, or staging of proceedings will be as provided in those rules or by the parties’ agreement. Fees will be allocated consistent with the administrator’s consumer fee schedule and applicable law.
7. Public Enforcement. Nothing in this section limits the ability of a governmental entity to bring an enforcement action. Arbitration and class-action waiver provisions apply only to private disputes between you and Rove.
Governing Law; Venue. New York law governs (without regard to conflicts rules). For non-arbitrable claims, the exclusive venue lies in state or federal courts in New York County, New York.
Force Majeure. Neither party is liable for delay/failure to perform caused by a Force Majeure Event (including, but not limited to, acts of God, disasters, severe weather, epidemics/pandemics, war/terrorism/civil unrest, labor disturbances not attributable to the obligated party, government actions/restrictions, utility/telecom/internet failures outside a party’s control, and any other events which are outside of a party’s control). Performance is excused only while prevented; the affected party must use reasonable attempts to mitigate Force Majeure Events. Rove may suspend distribution or facilitate cancellations during a Force Majeure Event and will follow applicable Channel or direct-booking policies.
Changes to These Terms. Rove may update these Terms with notice in the Platform or by email. Material changes generally take effect 30 days after notice for existing Users and immediately for new Users, unless law requires longer. Material changes will not apply to disputes filed before the effective date or to bookings already made unless you affirmatively consent. Any material change to arbitration or class-action terms requires affirmative consent or will apply only prospectively.
Miscellaneous. These Terms (plus incorporated policies/order forms) are the entire agreement for use of the Platform. You may not assign without Rove’s consent; Rove may assign to an affiliate or in connection with merger, sale, or reorganization. No waiver by failure to enforce. If any provision is unlawful or unenforceable, it will be modified only as necessary to be enforceable. In the event of any conflict between these role-specific provisions and general provisions in these Terms, the role-specific provisions in Part I or Part II control for that role.

Appendix A — Policies Incorporated by Reference
Host & Guest Content Policy –https://www.RoveTravel.com/s/content-policy
Host & Guest Review Policy –https://www.RoveTravel.com/s/rove-review-policy
Compliance & Tax Collection FAQ –https://www.RoveTravel.com/s/compliance-and-tax-reporting
30+ Night Lease Agreement –https://www.RoveTravel.com/s/nys-30-night-lease-agreement
Additional Owner Terms and Conditions –https://www.RoveTravel.com/s/additional-owner-terms-and-conditions
RoveLite Host Guidelines –https://www.RoveTravel.com/s/rovelite-host-guidelines
Privacy Policy –https://www.RoveTravel.com/s/privacy-policy