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RoveLite Terms and Conditions; Host Guidelines (Legacy)

(Legacy) RoveLite Terms & Conditions; Host Guidelines

RoveLite Additional Terms and Conditions (for RoveLite Hosts who signed prior to October 10, 2025):

Last updated October 13, 2025

OPERATIONS

1. Onboarding. Host will begin onboarding the Property upon acceptance of this Agreement. During the onboarding period, Host shall provide Rove and its employees and contractors with access to the Property to conduct due diligence, make inspections, and photograph the Property, provided that Rove shall provide notice prior to accessing the Property. The RoveLite Services will begin when the Property is prepared for guest rentals, as determined in Rove’s sole and absolute discretion.

2. Supplies. Host is responsible for providing all operating supplies for the Property and meeting all operating supplies requirements provided in the RoveLite: Host Guidelines.

3. Property Standards. If Rove finds the Property to be unsatisfactory or insufficient for any reason, Rove shall notify Host of such deficiencies and provide Host with the opportunity to remedy such issues within a timely manner. Rove may place the Property in “Out-of-Order Status” if Rove deems the Property out of compliance with RoveLite: Host Guidelines. In no event shall Rove be liable for any losses to Host related to the Out-of-Order Status. In the event Host is unable or unwilling to remedy such deficiencies to the standards required by Rove, Rove may terminate this Agreement immediately.

4. Host Access to Property. Host agrees to access the Property in accordance with the RoveLite: Host Guidelines.

5. Rove Authorized Use. During any days which the Property is not occupied by a guest, and which Host is not using the Property for personal use or occupancy, Rove is authorized to access the Property with written notice for marketing, inspections, and other purposes to carry out the intent of this Agreement.

6. Marketing Materials. Rove may have professional photographs taken of the Property. Use and ownership of these photographs are subject to the terms and conditions in the RoveLite: Host Guidelines. Rove shall have the right to film, photograph, or permit other media productions on the Property.

7. Signage. Rove is authorized to place and maintain a rental sign outside the Property for the duration of the agreement period or as otherwise agreed in writing. Rove shall ensure compliance with all applicable local laws, zoning ordinances, and/or homeowners’ association rules, if any.

ROVE SERVICES & FEES

8. RoveLite Services. Rove shall perform the RoveLite Services provided in the RoveLite: Host Guidelines.

9. Agency. Host hereby appoints Rove to act on its behalf as its authorized agent with respect to this Agreement and marketing the Property on the Host’s behalf, specifically with respect to listing the property, and curating qualified guests. Notwithstanding the foregoing, Rove is not and will not be deemed to be an employee, partner, or joint venturer of Host, and is acting only as an independent contractor.

10. Platform Fees. Rove may charge platform fees (“service fees”) for the right to use the Rove Travel platform, and other booking platforms (e.g., Airbnb, VRBO) may charge similar platform service fees. Platform Fees are not included in the Host Share or RoveLite Fee. Except as otherwise provided on the Rove Platform, Platform Fees are non-refundable. In accordance with Rove’s proprietary marketing strategy, Rove reserves the right to determine, in its sole discretion, which platforms it chooses to list and distribute the Property through, and the rental rate and other rental pricing considerations assigned to the Property on any such listing.

11. Exclusivity. Host grants Rove the exclusive right to list, market, and procure tenants for the rental property. During this term, the Host shall not engage, authorize, or compensate any other broker, agent, or third party for the rental of the property. Host shall not list the property on any online travel agency (OTA) or other online rental listing that is not managed by Rove on behalf of the Host. If a tenant is secured through any means during the exclusivity period, the Rove shall be entitled to the agreed-upon fee as outlined in this agreement.

12. Taxes. Host is solely responsible for all tax obligations arising from or related to renting the Property. Unless and only to the extent expressly provided in the RoveLite: Host Guidelines, Rove does not collect, remit, or report any taxes on behalf of the Host, including any Rental Taxes, and shall not have any liability to Host for Host’s failure to comply with any tax collection, reporting, remittance, requirements, laws, or other obligations personal to Host or related to the Property. Rove’s policies subject to change and available at on Rove’s Tax FAQ page.

GUEST FEES & POLICIES

13. Property Fees. Rove reserves the right to change Property Fees (see definition) and other guest fees at any time, and will provide Hosts notice of fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of such change.

14. Guest Refund Policy. Rove reserves the right to refund guests in accordance with the RoveLite: Host Guidelines.

Host OBLIGATIONS

15. Host Obligations. Host acknowledges that, other than the RoveLite Services provided by Rove, all other services, utilities, maintenance, or other obligations necessary to operate the Property as a rental and meet the RoveLite: Host Guidelines (collectively, the “Host Obligations”) shall be Host’s sole responsibility to coordinate and carry out. Any more than one (1) reservation being declined or cancelled due to inaccurate availability, pricing, or strategy caused or communicated by Host will be considered a breach of this Agreement, and result in Rove reevaluating your Property’s suitability for the Platform.

16. Host Expenses. Except as expressly assumed by Rove herein, Host maintains full responsibility for all physical, legal, and financial matters pertaining to the Property. Host shall be solely responsible for any and all costs associated with the Host Obligations, and any costs or expenses defined in or required for Host to meet the requirements of the RoveLite: Host Guidelines. Host understands and agrees that any expenses incurred by Rove outside of the scope of the defined RoveLite Services are considered Remedial Services (e.g. making repair on Host’s behalf) and are payable by Host. Rove reserves the right to perform the Remedial Services as required to carry out the intent of this Agreement when an Host fails to faithfully execute Rove Lite: Host Guidelines.

17. Licensing & Compliance. Host maintains full responsibility for ensuring the Property complies with all laws, rules, agreements, and regulations, including but not limited to those applicable to short-term rentals or managed properties. Host shall be responsible for obtaining the appropriate Licenses. Host remains responsible for such Licenses at all times, including any required renewals, inspections, fees, or costs associated with such Licenses.

18. Use of Property & Damage. Host understands and agrees that the Property is being rented by third-party guests, which may result in ordinary wear and tear and/or damage to the Property, furniture, and personal property remaining onsite. In the event a guest causes damage, Rove shall provide up to $5,000,000 in damage protections subject to RoveLite Host Guidelines. Notwithstanding, Rove is not liable for costs that cannot be collected from guests and/or covered by insurance. Rove reserves the right to determine, in Rove’s sole discretion, whether damage is the responsibility of any guest, or the result of ordinary use and wear and tear.

19. Representations and Warranties. As of the date of this Agreement and throughout the Term, Host represents and warrants that: (a) Host is the lawful Host of the Property and has full authority to execute this Agreement and grant the rights herein; (b) Host’s execution of the Agreement does not conflict with any contractual or legal obligation of Host to a third party; (c) the physical condition of the Property is satisfactory and safe for occupancy; (d) use of the Property as a rental is not prohibited or restricted (including without limitation by minimum stay requirements, maximum occupancy restrictions, or rent stabilization/control restrictions) by any applicable law, regulation, restriction, zoning regulation or homeowners’ association bylaws or rules; (e) there exists a valid Certificate of Occupancy for the use contemplated by this Agreement; (f) Host has paid and is current on all taxes, fees, dues, fines, violations, and other expenses due and owing with respect to the Property; and (g) any construction work on the Property has been properly permitted. The representations and warranties in this Section shall survive termination and expiration of the Agreement. Host acknowledges that the foregoing representations are a material inducement for Rove to enter into this Agreement, and if the Property is any representation is untrue, Rove would not have entered into this Agreement. Host agrees to fully indemnify, defend, and hold harmless Rove from any and all damages, penalties, fines, interest, fees (including but not limited to attorney’s fees) or any charges of any kind, resulting from a claim, complaint, or other assertion pertaining to the breach of any representation or warranty.

TERMINATION & BREACH

20. Termination. This Agreement may be terminated by Rove or the Host, with or without cause, with written notice to the other party for any reason or for no reason whatsoever (“Termination for Convenience”), or immediately, without requirement of delivery of any notice to the other party, upon breach by the other party of any of its representations, obligations or warranties set forth herein (“Termination For Cause”).

21. Duties Upon Termination. Both parties shall fulfill and follow the termination obligations and Duties of Termination provided in RoveLite: Host Guidelines. Rove is entitled to recover all property audit expenses incurred and the cost of photography (if the property has been professionally photographed by Rove) if the contract is terminated for Cause or for Convenience within twelve (12) months of the contract start date, provided that the total cost of these recoverable onboarding expenses shall not exceed $2,000 unless otherwise agreed to in writing. Host agrees to honor existing bookings in accordance with RoveLite: Host Guidelines upon termination and pay Rove any and all applicable fees.

INSURANCE & LEGAL MATTERS

22. Host Insurance. Host shall, at its own expense and at all times during the Term and for a period of 1 year after, maintain adequate property and fire insurance as well as a comprehensive liability insurance policy with a minimum coverage of $1,000,000 per occurrence for bodily injury and property damage that covers intended rental activity and names Rove as additional insured. Host agrees that its insurance policies are primary over other valid and collectible insurance for all occurrences and incidents. Host shall provide Rove with a copy of a certificate of insurance upon request. In the event the Owner carries additional insurance for business income and a claim is triggered, Rove is entitled to lost commissions if the insurance specifies as such.

23. Rove Insurance. Rove shall provide and maintain a general liability insurance policy, naming Host as additional insured, with a minimum coverage of $1,000,000 per occurrence and $2,000,000 in aggregate. Rove shall provide content damage protection coverage up to $5,000,000 per guest stay through third-party vendors, subject to RoveLite: Host Guidelines. Rove’s insurance policies are subject to change at any time, and the most current versions are always available on RoveLite: Host Guidelines.

24. Contracting with Guests. When an Host approves a booking through Rove at the Host’s Property, the Host enters into a contract directly with the guest, and is responsible for meeting the RoveLite: Host Guidelines. Upon Host’s approval of a booking, Host is agreeing to pay any and all applicable fees, including but not limited to the RoveLite Fee, Rove’s service fee, and any applicable guest taxes for each booking.

25. Landlord-Tenant Disputes. Host acknowledges and agrees to comply with the RoveLite: Host Guidelines with respect to any landlord-tenant disputes, holdover disputes, evictions, or other proceedings regarding guests of the Property, and understands that any such dispute shall be Host’s sole responsibility as the Host of the Property.

26. Mutual Indemnification. Host shall indemnify, defend, and hold Rove and its officers, directors, partners, members, employees, agents, and shareholders harmless from and against all costs, expenses, liabilities, losses, damages, suits, actions, fines, penalties, claims and demands of every kind and nature including reasonable counsel fees by or on behalf of any person, party or governmental authority whatsoever arising out of (a) any failure by Host to perform any of the agreements, terms, covenants, conditions of this Agreement or any part to be performed; (b) any acts or injury or damage which are caused as a result of Host’s actions or negligence; and (c) any violation, or condition arising out of any condition, maintenance, alteration, repair, use, or operation of the Premises. Rove shall indemnify and hold Host harmless from and against all costs, expenses, liabilities, losses, damages, suits, actions, fines, penalties, claims and demands, including reasonable counsel fees, brought by any third party and arising out of (a) any failure by Rove to perform any of the RoveLite Services in accordance with this Agreement; and (b) any injury or damage to the Property which is caused as a result of Rove’s intentional misconduct or gross negligence. This Section shall survive the Term for a period of 1 year.

27. Limitation of Liability. To the maximum extent permitted by law, in no case shall Rove, their affiliates, or the officers, directors, partners, members, employees, agents, and shareholders of each, be liable to Host for any indirect, incidental, consequential, special, or exemplary damages, personal injury, property damage, or for emotional distress arising out of or in connection with this Agreement, whether based on a theory of contract, tort (including negligence), strict liability, or otherwise, and even if Rove or Host has been advised of the possibility of such damages. In no case shall Rove’s liability to Host for breach of contract or negligence, in the aggregate, exceed the total amount of monthly payments made or owed by Rove under this Agreement during the 12-month period prior to the event giving rise to the liability. In no event will Rove be liable for: any guest which fails or refuses to pay the agreed upon rental rate (i.e., nonpayment); collecting debts or outstanding amounts owned by guests for damages or nonpayment; guests remaining at the Property past the agreed upon guest rental period (i.e., a holdover);  removing guests from the Property; or for any onsite repairs or maintenance tasks performed by Rove agents or employees hereunder. Any eviction or other legal action required to remove a holdover guest or to collect outstanding amounts owed by any guest shall be Host’s sole responsibility, and shall be undertaken at Host’s sole cost and expense.

28. Governing Law; Jurisdiction; Arbitration. This Agreement will be construed in accordance with and governed by the laws of the State of New York. Any disputes arising out of or relating to this Agreement, or an alleged breach thereof shall be subject to arbitration, at Rove’s sole option, as a condition precedent to binding dispute resolution. Host agrees to arbitrate any dispute related to a guest rental. Costs for arbitration shall be shared equally by the parties. Such arbitration shall be before a single, independent arbitrator to take place in New York County, or in such other location as the involved parties may mutually agree.

29. Non-disparagement; Injunctive Relief. Neither party shall say or publish disparaging remarks or statements about the other or act in such a way that would bring either party’s brand and/or reputation into disrepute. Host recognizes that, in the event any such remarks are made or published, any remedy of law may prove to be inadequate relief to Rove, and therefore, Host agrees that the Rove shall be entitled to temporary and permanent injunctive relief in any such case without the necessity of proving actual damages.

30. Attorney’s Fees. In any action or court proceeding brought by either of the parties against the other to enforce any provision hereunder, if the final, unappealable order of a court of competent jurisdiction is rendered in favor of one party, then the other party shall pay the reasonable attorneys’ fees and disbursements incurred by the prevailing party in connection with such action or court proceeding.

MISCELLANEOUS

31. RoveLite: Host Guidelines. Host understands and acknowledges that Rove can change the RoveLite: Host Guidelines at any time. Rove will provide written electronic notice of such changes. Host agrees to comply with all terms, conditions, commitments, restrictions, and obligations provided in the RoveLite: Host Guidelines, at all times, and with respect to any and all bookings facilitated by Rove under this Agreement. Host shall review the RoveLite: Host Guidelines on a regular basis to ensure Host is in compliance therewith.

32. Assignment. Host shall not assign or transfer its interest in this Agreement without Rove’s written consent. In the event that control or beneficial ownership of Rove, as a corporation, is changed this Agreement shall remain in effect and Rove’s rights and obligations shall continue under the new ownership.

33. Enforceability; Binding Effect. Invalidation or unenforceability of any one or more of the provisions of this Agreement shall in no way affect any of the other provisions hereof, which shall remain in full force and effect. The provisions of this Agreement shall be binding upon and inure to the benefit of both parties and their respective legal representatives, successors, and assigns. This Agreement, including any contemporaneously executed addenda, constitutes the entire understanding of the parties, and no other representations, statements, warranties, or agreements exist with respect to the subject matter of this Agreement.

34. Counterparts; Electronic Signatures; Electronic Notice. This Agreement may be executed in counterparts, each of which will constitute an original and all of which will constitute one agreement. The parties agree that they will accept signatures by electronic transmission in portable document format (PDF). The parties agree that all notices may be delivered by electronic communication.

35. Survival of Terms. Terms relating to indemnification, limitation of liability, choice of law and venue, terms related to Existing Reservations, and all other terms that by their nature should logically survive termination and/or expiration of this Agreement, shall continue in force and effect after termination or expiration of this Agreement.

DEFINITIONS

“Agreement” means the RoveLite AGREEMENT between Rove and the Host, and includes the Terms & Conditions and the RoveLite: Host Guidelines.

“Existing Reservations” are reservations for which Rove has received a monetary deposit from a guest.

“Licenses” means all rental licenses, registrations, tax certificates, approvals, or other authority for the Property’s use as a rental.

“Host Share” means the Host’s share of rental proceeds, with deductions, as described in Section 5 of the Agreement.

“Platform Fees” means the platform booking fees, service fees, host fees, or channel fees, including fees charged by Rove Travel, Airbnb, VRBO, or similar platforms in connection with advertising the Property for rent on the site or processing rental bookings through such site.

“Property Fees” are fees for property-related fees or services provided to guests, including late/early check-in/out fees, pool heating fees, facility service fees, or pet fees.

“Remedial Services” means any service provided by Rove employees, contractors, or agents which is not included as a RoveLite Service. Rove reserves the right to provide Remedial Services to fulfill unmet Host Obligations that it deems necessary to protect guest safety, its brand, and the guest experience. Remedial Services performed by Rove employees shall be charged at a rate of $100.00 per hour.

“Rent Proceeds” means the rental rate charged to guests and collected by Rove.

“Rental Taxes” means any sales, use, hotel, or transient taxes attributable to the rental of the Property.

“RoveLite Services” means the services provided by Rove in exchange for the RoverLite Fee, as described in Section 1 of the Agreement.

“Term” means the term of this Agreement, including any renewal terms, as described in Section 1 of the Agreement.

“Terms & Conditions” means these Terms & Conditions. 

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RoveLite Host Guidelines

Introduction

These guidelines outline the requirements and responsibilities for property Hosts participating in RoveLite, a marketplace for luxury property rentals. By partnering with Rove, you gain access to our marketing expertise and booking platform, while maintaining control over your property and guest interactions. Rove partners with property Hosts dedicated to providing 5-star service and property standards above-and-beyond traditional rental marketplaces. All Hosts are expected to maintain a 4.70/5 average guest rating.

1. Rove Services

  • 1.1 Marketing & Booking:
    • Rove manages all marketing, pricing strategy, booking processes, and guest communication from initial inquiry to booking confirmation.
    • This includes professional photography, listing creation, and distribution across Rove's exclusive network and select third-party platforms.
  • 1.2 Guest Experience & Property Management:
    • Rove acts as the primary point of contact for guests before booking, addressing inquiries, and after the guest has vacated the property.
    • Host acts as the primary point of contact for guests after a booking is confirmed and payment and verification  is complete. Host facilitates all communication throughout the stay, except for communication regarding payment, security deposit, refunds, escalated issues on stay, or changes to the length of stay.
    • Hosts are expected to maintain a 4.70 or higher average guest rating on a rolling basis.
      • Ratings below this threshold may result in a warning and a deadline for improvement.
      • Failure to address issues identified by Rove may result in termination of the partnership and delisting of the property at Rove’s sole discretion.
  • 1.3 Rove Fee:
    • Rove charges a fee ("Rove Fee") per confirmed reservation.
    • The Rove Fee is determined based on market conditions, property characteristics, and service level, and will be clearly disclosed in the executed contract.
    • Reservation extensions or future reservations occurring outside the original agreement are also subject to the Rove Fee.
  • 1.4 Additional Fees:
    • Rove may charge guests additional fees for processing, administration, or other services ("Additional Fees").
    • These fees are retained by Rove.

2. Property Marketing & Availability

  • 2.1 Marketing Reach:
    • Rove will market the property across its network and select channels, including luxury vacation rental platforms, real estate networks, and exclusive partnerships.
    • Rove exclusively lists the property on booking platforms such as Rovetravel.com, Airbnb, VRBO, and other relevant luxury platforms, determined at Rove's sole discretion.
    • Listings cannot be made on other platforms, nor can an Host create a duplicative listing on a third party booking platform that Rove maintains a listing on. Failure to comply with Rove’s listing guidelines may result in immediate disqualification of the property and/or termination.
  • 2.2 Calendar Management:
    • Hosts are responsible for maintaining accurate and real-time availability of their property through the Rove Owner Portal.
    • Failure to update the calendar, leading to cancellations, will result in penalties (see section 11.2).
    • Rove may reach out to confirm calendar availability as needed. Failure to respond to this inquiry within 2 business days will result in a pause to your listing. Such pause will remain in effect until Rove is able to confirm upcoming calendar availability is accurate.

3. Property Photography & Marketing Materials

  • 3.1 Photography:
    • Rove may arrange professional photographs of the property at no cost to the Host.
    • All photographs and marketing materials, including associated intellectual property, are the exclusive property of Rove.
    • Hosts may not copy, modify, publish, transmit, or distribute these materials without written approval from Rove.
    • If Host fails to properly stage Property in accordance with the pre-communicated staging guide, Rove reserves the right to re-photograph the property at the Host’s cost.

4. Property Supplies & Cleaning

  • 4.1 Supplies:
    • Hosts are required to purchase and stock necessary supplies that would be expected in a luxury property rental, including but not limited to cleaning supplies, linens, soaps, shampoo, conditioner, hand lotion, and other items deemed necessary by Rove.
  • 4.2 Cleaning:
    • Hosts are responsible for coordinating cleaning services between bookings at their own expense.
    • The property must be prepared for the next guest no later than the advertised arrival time of the listing.

5. Host Obligations & Maintenance

  • 5.1 General Responsibilities:
    • Hosts are responsible for all services, utilities, maintenance, and other obligations necessary to operate the property as a luxury rental, excluding RoveLite services. This includes coordinating all repairs and maintenance.
    • Rove may identify furniture or other personal property items to be removed from the Property, and the Host agrees to remove any such items at their own expense. All storage and moving costs and services are the Host's sole responsibility
    • Host is expected to provide access to a Netflix login or provide cable TV for guest usage.
    • Hosts must notify Rove of any structural, systems, or major repairs and coordinate required property unavailability and/or calendar blocks.
    • Host is obligated to notify Rove of any material alterations to the property that occur after the initial photography.
  • 5.2 Onsite Services:
    • All onsite maintenance, repairs, pool and jacuzzi maintenance, onsite guest services, or service calls shall be considered the sole responsibility of Host.
    • Where applicable, Host must coordinate with Rove to provide a pool and jacuzzi opening date no later than May 1st of each year, as well as inform Rove of a pool and jacuzzi closing date after October 1st of each year and no less than 4 weeks in advance.
    • Communication of onsite services with guests after a booking has been confirmed is also the Host’s responsibility.

6. Host Service Level Agreement (SLA) - Utility and Habitability Issues

  • 6.1 Host Responsibility:
    • Hosts are solely responsible for resolving all utility, infrastructural, or systems-related issues that impact guest safety or habitability.
    • Examples include: dead smart locks, loss of power, running water, gas leaks, loss of heating/cooling, extensive leaks, and rodent infestations.
    • Hosts must resolve issues or provide a timeframe for a resolution approved by Rove within 24 hours of the initial report.
  • 6.2 Communication & Documentation:
    • Hosts must promptly notify Rove of issues and maintain detailed records of resolutions.
    • Continuous communication with impacted guests is required.
  • 6.3 Repeated Breaches:
    • Repeated or severe breaches may result in termination of the agreement.

7. Property Access

  • 7.1 Guest Occupancy:
    • Hosts and their agents may not access the property when occupied by a guest, except for responding to service requests or fulfilling Host obligations.
    • Hosts must provide guests with 24-hour written notice of intent to enter in non-emergency situations.
  • 7.2 Disruption:
    • Hosts disrupting a guest's reservation without consent will be liable for relocation costs and/or refunds determined at Rove’s sole discretion.

8. Exclusivity & Calendar Management

  • 8.1 Exclusive Agreements:
    • Hosts in exclusive agreements with Rove are prohibited from listing or marketing the property without Rove's consent unless otherwise specified.
    • Circumventing this agreement will result in monetary penalties and potential delisting.
    • Hosts must maintain real-time availability on the Rove Host Portal with the property’s calendar. Cancelation of a booking may result in monetary penalties and potential delisting subject to Rove’s sole discretion.

9. Host Account & Payment Processing

  • 9.1 Payment Management:
    • Rove manages payment processing and payouts.
    • Hosts will receive a statement by the 5th of the month, detailing the Host's share of the prior month's net revenue. Disbursements of revenue of reservations pro-rated for the month are paid out by the 10th of the month following those reservations.

10. The Booking Process

  • 10.1 Booking Confirmation:
    • Guests book based on availability, pricing, and strategy.
    • Rove vets guests and confirms stays upon verification.
    • Rove provides guest with Host contact information prior to their check-in.

10.2 Booking Agreement:

  • Rove provides the Rental Agreement, which is the contract between the Host and guest.
  • Host may supplement the Rove Rental Agreement with their own guest agreements. Rove’s Rental Agreement shall always supersede any supplementary agreements (unless agreed to otherwise by Rove in writing).

11. Cancellations

  • 11.1 Guest Cancellation:
    • Rove reserves the right to refund guests due to property issues, at Rove's discretion. Bookings on third party platforms are subject to those platforms terms and conditions, and refunds or dispute resolution for third party bookings may be adjudicated by these platforms.
  • 11.2 Host Cancellation:
    • Hosts are liable for guest refunds, relocation costs, third-party fees, the Rove Fee, and all other related cancellation expenses.
    • Host Cancellation Penalties:
      • If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed
      • If the reservation is canceled anytime between 48 hours and 30 days before check-in, the fee is 25% of the reservation amount
      • If the reservation is canceled more than 30 days before check-in, the fee is 10% of the reservation amount
      • For reservations of 28 days or longer, the cancellation fees above will be calculated as a percentage of the non-refundable portion of the reservation as of the time of cancellation—up to the 30-day period following the cancellation date—rather than the entire reservation amount
      • When calculating cancellation fees, the reservation amount includes the base rate, cleaning fee, and any pet fees, but excludes taxes and guest fees. If the calculated cancellation fee is less than $50 USD, it will be adjusted up to $50 USD.
      • After the 2nd occurrence of a cancellation under 30 days from check-in, within 18 months, the property will be delisted.
  • 11.3 Rove Cancellation:
    • Rove may cancel if the property is deemed unsuitable, with a refund to the guest.

12. Guest Chargebacks

  • 12.1 Host Responsibility:
    • Hosts are responsible for guest chargebacks, which may be applied to and deducted from Host disbursements retroactively.

13. Taxes

  • 13.1 Host Taxes: As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
  • 13.2 Collection and Remittance by Rove: In jurisdictions where Rove facilitates the collection and/or remittance of Taxes on behalf of Hosts (See Rove tax page for qualifying jurisdictions), you instruct and authorize Rove to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Rove are identified to Hosts on their transaction records, as applicable.
  • 13.3 Tax Information: In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Rove may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Property to facilitate accurate tax reporting.
  • 13.4 Information Sharing: You authorize Rove to share applicable data with all relevant tax authorities as needed to facilitate accurate and compliant tax reporting.

14. Security Deposits & Damage Protection

  • 14.1 Security Deposits:
    • Security deposits are managed per the Rental Agreement and are only for Medium-Term rentals (30+ nights).
  • 14.2 Damage Protection:
    • Short-term rentals will either have 3rd party booking channel damage protection or be opted into $5 million property damage protection provided by Truvi.

15. Damage Claims

  • 15.1 Claim Submission:
    • Hosts must submit damage claims within 7 days of a guest's departure along with providing before and after evidence to substantiate claims of guest damage.
      • Claims deemed to relate to generally accepted standards of wear and tear from property rentals will be denied.
      • For qualifying stays, 3rd party accidental damage claims will be filed on behalf of the Host by Rove and must first require an attempt by the Host to have the relevant guest cover the cost of repair for the damage caused.

16. Rove Issue Management

  • 16.1 Critical Infrastructure Issues:
    • Hosts must resolve critical infrastructure issues within 24 hours.
    • Failure to do so can result in penalties.
    • Rove may mediate dispute resolutions.

17. Landlord-Tenant Disputes

  • 17.1 Host Responsibility:
    • Host is responsible for all landlord-tenant disputes, holdover disputes, evictions, or other proceedings.

18. Duties Upon Termination

  • 18.1 Existing Reservations:
    • Hosts must honor existing reservations up to 90 days after termination. Host may cancel any existing reservations that are more than 90 days past the date of termination, but agrees to pay Rove all associated booking fees. Host is liable for any third-party booking platform  cancellation fees (e.g. Airbnb).
  • 18.2 Termination with Cause:
    • If Host violates this agreement and is terminated with cause, Rove is entitled to monetary compensation equal to the cost of all onboarding items, including, but not limited to, photography, inspection(s), and any other upfront listing expense. If the contract is terminated for Cause within twelve (12) months of the contract start date, provided that the total cost of these recoverable onboarding expenses shall not exceed $2,000 unless otherwise agreed to in writing.

19. Reservation Background Check Pre-Approval Criteria:

  • 19.1 Background Check Pre-Approval
    • Host agrees to accept all Rove-curated bookings that meet or exceed the Rove’s Guest verification requirements.
    • In cases where a Guest fails to meet the Rove pre-approval guidelines, Rove shall provide Host with all relevant guest information, and recognize the Hosts’ decision on final booking approval.
  • 19.3 Property- Specific and Rove Brand Pre-Approval Criteria:
    • Rove shall respect and enforce any and all pre-established property-specific requirements that Host and Rove set in the original property listing. Such requirements include but are not limited to, length of stay minimums, pet policies, maximum guest occupancy, and any other home-specific guidelines.
    • Rove shall only approve guests who pass the background check requirements, have no damage or incident history on previous Rove stays (when applicable), and are in good standing with Rove.