Rove+ Owner Guidelines

Last Updated April 25th, 2025

Rove+: Owner Guidelines

1. Cancellations

1.1 Guest Cancellation:
- Rove reserves the right to refund guests due to property issues, at Rove's discretion. Bookings on third party platforms are subject to those platforms terms and conditions, and refunds or dispute resolution for third party bookings may be adjudicated by these platforms.
1.2 Owner Cancellation:
- Owners are liable for guest refunds, relocation costs, third-party fees, the Rove Fee, and legal expenses.
- Owner Cancellation Penalties:
  - If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount.
  - If the reservation is canceled anytime between 48 hours and 30 days before check-in, the fee is 30% of the reservation amount.
  - If the reservation is canceled more than 30 days before check-in, the fee is 20% of the reservation amount.
  - After the 2nd occurrence of a cancellation under 30 days from check-in, within 18 months, the property will be delisted.
1.3 Rove Cancellation:
- Rove may cancel if the property is deemed unsuitable, with a refund to the guest.

2. Guest Chargebacks

2.1 Owner Responsibility:
- Owners are responsible for guest chargebacks, which may be applied to and deducted from owner disbursements retroactively.

3. Taxes

13.1 Host Taxes: As a Owner, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
13.2 Collection and Remittance by Rove: In jurisdictions where Rove facilitates the collection and/or remittance of Taxes on behalf of Owners (See Rove tax page for qualifying jurisdictions), you instruct and authorize Rove to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Rove are identified to Owners on their transaction records, as applicable. Rove may seek additional amounts from Owners (including by deducting such amounts from future payouts) when the Taxes collected and/or remitted are insufficient to fully discharge that Owners’ tax obligations, and you agree that your sole remedy for Taxes collected by Rove is a refund from the applicable Tax authority.
13.3 Tax Information: In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Rove may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Property to facilitate accurate tax reporting.
13.4 Information Sharing: You authorize Rove to share applicable data with all relevant tax authorities as needed to facilitate accurate and compliant tax reporting.

4. Security Deposits & Damage Protection

4.1 Security Deposits:
- Security deposits are managed per the Rental Agreement and are only for Medium-Term rentals (30+ nights).
4.2 Damage Protection:
- Short-term rentals will either have 3rd party booking channel damage protection or be opted into $5 million property damage protection provided by Truvi.

5. Damage Claims

15.1 Claim Submission:
- Owners must submit damage claims within 7 days of a guest's departure along with providing before and after evidence to substantiate claims of guest damage.
  - Claims deemed to relate to generally accepted standards of wear and tear from property rentals will be denied.
  - For qualifying stays, 3rd party accidental damage claims will be filed on behalf of the owner by Rove and must first require an attempt by the owner to have the relevant guest cover the cost of repair for the damage caused.

6. Duties Upon Termination

6.1 Return of Items:
- Upon termination, Rove and the owner must return each other's respective items.
6.2 Existing Reservations:
- Owners must honor existing reservations up to 90 days after termination. Owner may cancel any existing reservations that are more than 90 days past the date of termination, but agrees to pay Rove all associated booking fees. Owner is liable for any third-party booking platform cancellation fees (e.g. Airbnb).
6.3 Termination with Cause:
- If Owner violates this agreement and is terminated with cause, Rove is entitled to monetary compensation equal to the cost of all onboarding items, including, but not limited to, photography, inspection(s), and any other upfront listing expense.

7. Reservation Background Check Pre-Approval Criteria:

7.1 Background Check Pre-Approval
- Owner agrees to accept all Rove-curated bookings that meet or exceed the Rove’s Guest verification requirements.
- In cases where a Guest fails to meet the Rove pre-approval guidelines, Rove shall provide Owner with all relevant guest information, and recognize the Owners’ decision on final booking approval.
7.3 Property- Specific and Rove Brand Pre-Approval Criteria:
- Rove shall respect and enforce any and all pre-established property-specific requirements that Owner and Rove set in the original property listing. Such requirements include but are not limited to, length of stay minimums, pet policies, maximum guest occupancy, and any other home-specific guidelines.
- Rove shall only approve guests who pass the background check requirements, have no damage or incident history on previous Rove stays (when applicable), and are in good standing with Rove.

Owner Guidelines Terms and Conditions:

Damage Claims Process: Owners must report claims to Rove within the time allotted in Rove+: Owner Guidelines. Rove will make its best effort to ensure valid claims are accepted. Claims will be paid out in accordance with Truvi’s Terms & Conditions and are subject to Truvi’s discretion.
Right to Withhold Payments: Notwithstanding any other provision in this Agreement, Rove reserves the right to withhold any payments due to the Owner under this Agreement in the event that there are any outstanding invoices or financial obligations owed by the Owner to Rove or any affiliates. This withholding of payments shall continue until such outstanding invoices or obligations are fully satisfied. Rove sends the Owner each invoice in the monthly statement (or sooner). The Owner shall have the opportunity to dispute the validity of the invoice within a period of 10 days from the receipt of the invoice. If the Owner fails to dispute the validity within the specified period, or if the dispute is resolved in favor of Rove, Rove shall have the right to apply any withheld payments towards the satisfaction of the outstanding invoices or obligations.
Utility Fees: Unless otherwise agreed to between Guest and Owner in the Rental Agreement, fees for utilities shall be included in the total rental amount and collected at the time of booking. To the extent applicable to the Property, the term “utilities” refers to pool and hot tub maintenance, heating oil, propane, natural gas, electricity, cable/satellite TV, internet service, trash removal, landscaping maintenance, and water.
Compliance with Laws: Owner will abide by (and as necessary, investigate) all local, municipal, state and federal laws, rules, ordinances, and regulations with regard to their use of the Site, Booking Services and Ancillary Services. Rove, although not liable for legal or regulatory compliance pertaining to Properties listed on the Platform, may from time to time be obligated (as we may determine in our sole discretion) to provide information relating to the Property or any current or past Reservation in order to comply with governmental investigations, litigation or administrative proceedings, and Rove may, in its sole discretion, comply or disregard such obligation.