Guides & Resources

Within 48 hours of booking (if made 14+ days before check-in): Full refund (except payment processing fees)

60+ days: Full refund (except payment processing fees)

30-60 days: Credit toward a future Rove booking within 12 months

Less than 30 days: No refund or credit

After a booking is completed, you can change the dates of your stay according to the cancellation policy. Refunds are made to the original payment method less credit card processing fees if paid by credit card.

All properties on Rove are vetted to meet Rove’s luxury standard and verified with an in person inspection. Rove properties have an average of 4.9/5 rating across thousands of stays. The guest experience at Rove properties is either managed by a host, pre-qualified to deliver 5-star guest experiences, or managed by Rove’s concierge team.

Airbnb allows anyone to list any property. Rove provides an added layer of verification and exclusivity, hand-selecting the best properties and hosts in each market that we service! Rovetravel.com also offers the lowest pricing available on any platform for all listed properties, and many homes are available for rent exclusively on Rove.

In New York City, Rove requires a security deposit or credit card hold based on stay duration:

• Up to 89 nights

Security Type: $2,500 credit hold

Processing/Release: Processed 48 hours prior to arrival, released within 7 days of departure

• 90 to 179 nights

Security Type: $5,000 credit hold

Processing/Release: Processed 48 hours prior to arrival, released within 7 days of departure

• 180 nights (6 months) or longer

Security Type: Cash security deposit equal to one month’s rent

Processing/Release: Returned after inspection within 10 days of checkout

Security deposits in the form of a refundable credit card cover hold (or “authorization”) is used to cover property damage and may take 3-5 business days to reflect in your account after our release. You will see a “Pending” charge on your credit card statement every week. Cash security deposits are returned after a departure inspection within 10 days of departure.

The cost of a Rove stay includes all expenses on the checkout page. Utilities are included in the rental price for all reservations that are less than 6 months in length. Service fees, cleaning, taxes, and/or other fees (e.g. pet fee) are included as separate line items.

Rove requires all guests to go through a screening process based on their length of stay and booking channel to maintain a smooth experience. For short-term bookings, Rove requires a quick identity and fraud screening that includes an ID verification. For stays of 30 nights or more, Rove conducts a seamless background check in addition to the ID verification. The screening process is meant to be completed quickly and easily.