Guides & Resources

After a booking is completed, you can change the dates of your stay according to the Guest Cancellation Policy. Refunds are made to the original payment method less credit card processing fees if paid by credit card. After check in, reservations cannot be changed unless approved by the Host.

All properties on Rove are vetted by Rove to meet our luxury standard and verified with an inspection. Rove properties have an average of 4.9/5 rating across thousands of stays. The guest experience at Rove properties is either managed by a qualified, third party Host or managed by Rove's concierge team to deliver 5-star guest experiences.

Airbnb allows anyone to list any property. Rove provides an added layer of verification and exclusivity, hand-selecting the best properties and hosts in each market that we service! Rovetravel.com also offers the lowest pricing available on any platform for all listed properties, and many homes are available for rent exclusively on Rove.

In New York City, Rove requires a security deposit, credit card hold, or non-refundable damage waiver available based on the property and stay duration. Typically, rentals up to 179 nights require a credit card hold or damage waiver, and reservations more than 180 nights require a 1 month cash security deposit.

Security deposits in the form of a refundable credit card cover hold (or “authorization”) is used to cover property damage and may take 3-5 business days to reflect in your account after our release. You will see a “Pending” charge on your credit card statement every week. Cash security deposits are returned after a departure inspection within 10 days of departure.

The cost of a Rove stay includes all expenses on the checkout page. Utilities are included in the rental price for all reservations, except for reservations that are 6+ months in length or longer than 30 nights in the Hamptons. Service fees, cleaning, taxes, and/or other fees (e.g. pet fee) are included as separate line items at checkout.

Rove requires all guests to go through a screening process based on their length of stay and booking channel to maintain a smooth experience. For short-term bookings, Rove requires a quick identity and fraud screening that includes an ID verification. For stays of 30 nights or more, Rove conducts a seamless background check in addition to the ID verification. The screening process is meant to be completed quickly and easily.