Cancellation policies for your home

This page explains what you, as the Host, can expect to be paid when a guest cancels.

Overview

• Long-term bookings (30+ nights): After the free-cancel window, a guest cancellation triggers a 30-night charge from the cancellation date (or all remaining nights if fewer than 30 remain).
• Short-term (29 nights or fewer): Guest refunds scale by timing; your payout is 0% / 50% / 100% of the accommodation fare depending on when they cancel.
• Taxes: Refunded to guests where applicable; refunded tax amounts are not paid to Hosts.
• Cutoff time: Cancellations are timestamped in the property’s local time; requests after 4:00 pm local count as received the next day.
• After check-in: Reservations cannot be canceled after check-in. Effective date: Applies to reservations made on or after November 19, 2025.

Long-term stays (30+ nights)

• Free cancellation within 24 hours of booking if check-in is 14+ days away. No host payout.
• Free cancellation 30+ days before check-in. No host payout.
• If they cancel <30 days before check-in: The first 30 nights are non-refundable and are charged as a cancellation fee.
• If fewer than 30 nights remain on the reservation when the guest cancels, you are paid 100% of the remaining nights instead.

Examples

• Guest cancels 45 days before check-in → $0 payout.
• Guest cancels 20 days before a 60-night stay → paid 30 nights.
• Guest cancels with 18 nights remaining → paid 18 nights (since <30 remain).

Short-term stays (29 nights or fewer)

• 24-hour grace period: Full refund if they cancel within 24 hours of booking and check-in is 14+ days away. No host payout.
• 30+ days before check-in: Full refund. No host payout
• 7–29 days before check-in (after the grace period): 50% refund of accommodation fare + 100% refund of taxes on the refunded nights. Host is paid 50% of the accomodation fare.
• <7 days before check-in: Taxes only refunded; accommodation fare is non-refundable. Host is paid the entire accomodation fare.
• Taxes: Refunded to the guest where applicable; refunded tax amounts are not paid to you.

Examples

• Cancel 35 days out → $0 payout.
• Cancel 12 days out on a 10-night stay → paid 50% of the 10 nights.
• Cancel 3 days out → paid 100% of all booked nights.

Fees, timing, and other notes

• Processing & Service fees: If a reservation is cancelled at the host's request or due to circumstances within the host's control, the host will be responsible for any non-refundable credit card processing and platform specific service fees associated with the booking.
• Payout timing: Payouts are released 2 business days after check in, subject to bank closures, and are based on funds actually received by Rove. Chargebacks or reversals may be offset against future payouts.
• How timing is measured: Cancellation requests must be received by 4:00 pm in the property’s local time zone; otherwise they are treated as received the next day.
• After check-in: Reservations cannot be canceled after check-in.

Definitions

• Accommodation fare: Nightly rate(s) and any Host-set, per-night mandatory charges; excludes taxes and pass-through processing/channel fees.
• Taxes: Government occupancy, sales, hotel, and/or transaction taxes collected and remitted by Rove (or a channel), refunded to the guest where the policy provides and where required by law.