Payments, holds, and receipts

This guide explains payments, temporary authorizations, security deposits, and receipts for direct reservations made through RoveTravel.com. If you booked through Airbnb, Vrbo, Booking.com, or another third-party platform, that platform’s payment process and policies apply.

1. Review the Total Price

The Total Price is displayed before you authorize payment. Depending on the reservation, it may include:

• Nightly or monthly accommodation fare
• Rove service fee
• Cleaning fee
• Pet, utility, resort, or other disclosed property-specific fees
• Applicable taxes
• Security deposit or Damage Waiver
• Disclosed currency-conversion or payment-method amounts

Some utilities or property-specific charges may be billed separately when disclosed in the listing, at checkout, or in your agreement.

2. Choose a payment method

Available payment methods are shown at checkout and may include:

• Credit card
• Debit card
• ACH debit from an eligible U.S. bank account
• SEPA Direct Debit from an eligible EUR-denominated bank account

Not every method is available for every reservation. Bank-account payments require authorization and may take additional time to process.

3. Understand when you are charged

For stays of 30 nights or fewer, the full Total Price is charged at booking.

For stays longer than 30 nights, payments are generally collected according to the installment schedule displayed at checkout and reflected in the booking confirmation.

For stays governed by a residential lease or residential-tenancy law, the applicable lease and law may control payment and security-deposit timing.

Keep your payment method valid and ensure sufficient funds are available for scheduled charges.

4. Understand pending charges and authorization holds

A pending charge may appear while your bank or card issuer processes a payment or temporary authorization.

A card authorization reserves available funds but is not always a completed charge. Your bank controls how pending transactions appear and may take additional time to remove an authorization after it is released.

If a payment or scheduled installment fails, Rove will contact you to update the payment method or arrange payment. If it remains unresolved, the reservation may be canceled under the applicable cancellation policy.

5. Complete the security deposit or Damage Waiver

Depending on the reservation, Rove may require a refundable cash security deposit, card authorization hold, or Damage Waiver.

A card authorization hold may be placed up to 48 hours before arrival or at another time disclosed at checkout or in your agreement. After checkout, Rove releases or refunds the deposit, less any permitted deductions. The timing depends on the deposit type, applicable law, payment processor, and your financial institution.

A Damage Waiver is non-refundable, except where required by law or expressly stated in its terms. It may provide limited relief for eligible accidental damage up to the stated limit, subject to exclusions. It is not insurance and does not cover every type of damage, loss, cleaning charge, fine, or rule violation.

6. Understand currency conversion

Direct bookings are priced in U.S. dollars but may be displayed and charged in another supported currency.

If you select another currency, the exchange-rate quote may include foreign-exchange costs, rate-lock costs, and rounding. The final amount and currency will be displayed before you authorize payment.

Your bank may separately charge foreign-transaction, currency-conversion, or other fees that are not controlled by Rove.

7. Review your confirmation or request a receipt

Your booking confirmation includes key payment details. For installment reservations, it also reflects the payment schedule.

If you need a receipt or have a question about a payment, contact Rove with the primary guest’s name, reservation address, stay dates, and confirmation number. Never send complete card or bank-account details by email.

8. Complete payment before arrival

Complete all required payments, Booking Pass steps, agreements, and security-deposit or Damage Waiver requirements by the deadlines provided.

Guests who do not complete the applicable payment and pre-arrival requirements may not be cleared for check-in, and the applicable cancellation terms may apply.

For payment assistance, email support@rovetravel.com.