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Hosting Guidelines

What is RoveCore?

RoveCore is Rove's property management platform that gives you the tools to list, price, and manage your rental while maintaining control over your operations. You handle day-to-day hosting; Rove provides the technology, booking infrastructure, and guest protection programs along with access to Rove’s clientele on Rovetravel.com bookings.

What RoveCore Provides

Listing & Distribution

  • Listing on RoveTravel.com marketplace
  • Optional distribution to other marketplaces (opt-in through dashboard)
  • Professional listing optimization tools
  • Dynamic pricing recommendations

Booking Platform

  • Calendar and booking management
  • Payment processing and collection
  • Rove's reservations team assists prospective guests with booking inquiries

Guest Protection Programs

  • Up to $5M of damage protection on RoveTravel.com bookings
  • Damage waiver option for guests
  • Security deposit collection and management
  • Lease agreement for NYC 30+ day bookings

Host Tools

  • Host dashboard and reporting
  • Payout tracking
  • Performance analytics

Guest Protection Options

Guests opt in to Rove’s damage waiver and/or security deposit program. All RoveTravel.com are also covered by up to $5M of damage protection (See the $5M damage policy for information).

Damage Waiver

A fee paid by guests at booking that covers accidental damage.

  • Coverage limit: Up to $2,500 per incident
  • Cost to guest: Included in booking fees
  • What's covered: Accidental damage during stay
  • What's NOT covered: Intentional damage, theft, normal wear and tear, pre-existing conditions
  • Claims timeline: Submit within 7 days of checkout; processed within 14 days. $500 deductible for any claims exceeding waiver limit.

Security Deposit

A refundable hold on the guest's payment method.

  • Deposit amount: Approximately. $2,000 (based on market and length of stay)
  • Hold timing: Authorized at booking, captured only if damage occurs
  • Release: Released within 7 days of checkout if no damage claimed
  • Claims: Host must document damage with photos and submit within 7 days. $500 deductible for non Airbnb claims.

Guest Screening Process for RoveTravel.com

Rove uses a multi-layered screening approach varies by length of stay and property location.

All Stays:

  • Identity verification
    • Government-issued photo ID verification
    • Selfie match to verify the person matches their ID
  • Risk Assessment
    • Fraud detection including high-risk booking patterns flagged by Autohost's AI database
    • Payment verification & risk analysis
    • Guest booking history on Rove (when applicable)

30+ Day Stays:

  • Enhanced screening process including
    • Criminal background check
    • Sex-offender registry check
    • Global watchlist screening

Timeline

  • Screening request initiated immediately upon booking payment and rental agreement signature
  • Results typically available within minutes of completion
  • Hosts notified of any red flags before check-in
  • Guests may be contacted by Rove support team for additional verification if needed

Host Controls

  • Set additional house rules and guest requirements
  • Contact support to report concerns about any booking

Note: All screening is subject to applicable fair housing laws and anti-discrimination regulations. Rove cannot guarantee prevention of all incidents but maintains industry-standard verification protocols.

Lease Agreement (NYC Only)

For bookings of 30 days or longer in New York City, a Lease Agreement is required and automatically generated for guest signature before arrival.

What It Covers:

  • Rental terms and house rules
  • Check-in/check-out times
  • Occupancy limits
  • Noise and party policies
  • Damage and liability acknowledgment
  • Cancellation terms

Why It Matters:

  • Creates a binding agreement between you and the guest
  • Satisfies NYC legal requirements for monthly rentals
  • Provides documentation if disputes arise

The lease is generated based on your property settings. Review your house rules in the dashboard to ensure accuracy.

Fees

  • RoveCore service fee: 10-12% of booking revenue (will not exceed 12% unless not
  • Payment processing: Paid by guest
  • Damage waiver (if enabled): Paid by guest
  • Security deposit (if no damage waiver): Refundable and held by Rove; no fee to host or guest

Payouts

  • Standard stays: Payouts initiated 48 hours after guest check-in
  • Monthly stays (30+ days): Paid monthly from the check-in date
  • Funds typically arrive within 2-3 business days of initiation, depending on your bank

Host Responsibilities

RoveCore hosts manage their own operations:

You Manage:

  • All guest communication before, during, and after stays
  • Cleaning coordination and turnover
  • Maintenance and repairs
  • Restocking supplies
  • Key/access management

Rove Handles:

  • Assisting prospective guests with booking inquiries on RoveTravel.com
  • Payment collection and processing
  • Damage waiver/deposit administration
  • Lease agreement generation (NYC 30+ day bookings)
  • Booking platform and channel distribution
  • Payout remittance

Booking Policies

Cancellations

  • Rove enforces it’s cancellation policies on all RoveCore bookings
  • Guests who cancel within policy terms forfeit applicable fees per the policy

Your Control

  • Set nightly rates and minimum stays
  • Block dates for personal use
  • Define house rules and guest requirements
  • Choose instant book or request-to-book
  • Opt into additional channels (Airbnb, VRBO, Booking.com)

Insurance Requirements

  • Hosts must maintain adequate homeowner's, landlord, or short-term rental insurance
  • RoveCore's damage waiver and security deposits supplement, but do not replace, proper insurance coverage
  • Consider additional coverage for high-value items or unique property features
  • See the $5M damage policy for information on claims processing